Ketjun Intercontinental Hotel & Resorts majoituspaikat kohteessa Tokio

Service and cleanliness is top notch. Location is slightly inconvenient since there is not train station nearby. Parking is not 24hours for self parking. Only limited to valet parking at 2000yen/day with operating hours from 9AM-8PM, outside of these hours you cannot collect your car if you would like to go out, or you cannot park within the hotel carpark, you can only park at the nearest outdoor public paying carpark nearby (with no cap on the maximum charges per night). Breakfast is not a true buffet spread. It is a selection of 1 main course / pax, with fruit juice, cereals, selection of breads, and salads as the buffet. Main course portion is rather small, so do take note if you're a heavy eater for breakfast.

Room and bed were very comfortable, immaculately clean and modern. 2 mins walk from train station, if you need lift access to train then a 6 mins walk, we had a stroller. Breakfast was a bit of a zoo, we went during Christmas, very busy! But tables were spacious so even though there were so many people you don’t feel cramped. Good variety of food selection. We had dinner at the Japanese teppanyaki restaurant. Delicious, especially the tuna salad. I found the lobby staff a little lack of personality, at check in, no mentioning of where breakfast will be, what time check out is. Just checked you in and that’s it, no personal notes in the room. When I expressed I’ve lost my phone at the shop in Tokyo, no sign of empathy (it was a western male staff) no gesture of helpfulness, very cold and robotic. This goes for concierge also, he is an older western gentleman, he needs to use Google translate also which is frustrating cause I could do exactly the same research with Google translate. Overall, hardware is solid, need to fine tune the staff, sprinkle a little bit of personality in them.

great location, friendly staff, amazing view of Tokyo bay from room is a plus, could be excellent if there is a outdoor pool.

Excellent luxury hotel strategically located in Yokohama. Beautiful rooms overlooking the bay and amusement park. Rooms are renovated and we thoroughly enjoyed our stay. Parking at the mall zone A is closest to the hotel and overnight parking is 2100 Yen pay at front desk for exit ticket.

Room is big enough for family with kids, the king bed is big for 2 adults and 2 kids. They provide us a cot for my 4mth old baby as well. The bathroom is big and my kids love the bathtub. Breakfast and lounge are great too! The services are superb!! Highly recommended to everyone!!