HOTEL LiVEMAX Shinjuku East

Close to the train station and convenience store. Easy to go to everywhere. They have shard WiFi, Landry else. I’d like stay in here again.

The stay was okay. There are several fast-food restaurants and a supermarket within walking distance, which is very convenient. The hotel is located outside the busy Shinjuku area, so it offers a quieter environment, though it requires about a 15-minute walk to reach the main Shinjuku district.

It was a decent room for a family of 4 but it’s very small to fit in 4 small cabin luggages.

I had a reservation at this hotel, but unfortunately my experience was extremely disappointing due to the conduct of some of the male staff members. I am writing this as one of the family member who stayed at the hotel and faced multiple issues throughout the stay like windows being left open after house keeping left. During my checkout on May 21 at around 10:00 a.m., the staff member assisting me was rude, dismissive, and unprofessional. He raised his voice during our interaction and later justified it by saying that he is "naturally loud." Regardless of the reason, guests should be treated with courtesy and respect. What made the situation even more frustrating was the contradictory information he provided. He admitted that he had submitted a request regarding my booking and checkout date but failed to inform and update me that I needed to contact Trip.com on the status the next day because he "forgot." However, during the discussion, he repeatedly insisted that he had already informed me on the first day and suggested that the issue was partly my fault. These statements are inconsistent. If I had genuinely been informed, there would have been no reason for him to admit that he forgot to tell me. Rather than taking responsibility for the communication failure, he attempted to shift the blame onto the customer. I was also disappointed by the overall lack of initiative shown in resolving the issue. Instead of helping to find a solution, my concerns were dismissed and met with defensiveness. The experience reflected a lack of accountability and professionalism that I would not expect from hotel staff. I hope management reviews this matter seriously and ensures that guests are treated respectfully, communication is handled properly, and staff are held accountable for service failures rather than placing blame on customers.

Small room but near subway station. Recommend to stay if you just want to sleep and store your stuff.

Stay in 2 days with friends end up with a clean pretty large room Near to station and 20 mins walk to Shinjuku main shopping area

Service not good. Room is very small. See the dust and stains in bathroom.

The hotel room was extremely small and filthy, and the environment was very noisy. I couldn't even change rooms during my long-term stay.

Room size small but very close with MTR station, overall are satisfy