Bintan Regency Hotels with Nouto- ja jättöpalvelut

"Overall, the stay was good. The hotel was clean; however, when we first entered the room, there was a strong cigarette smell. We had to air the room for about 10 minutes before it cleared. Unfortunately, the smell returned when we came back at night, which suggests there may be an issue with the ventilation system. There are stains on our pillow and bedsheets The hotel breakfast was average but sufficient. The location is very convenient, as it is within walking distance to the ferry terminal. Overall, it is a good option for a short stay."

"Was here for a company retreat. Location is really far from anything else, but I kinda like it this way. Its a double storey room, with a living area and a private pool on the first floor and the bedroom on the second. Bathroom area is huge, there is some smell at the shower area, think its the drainage issue, and the sick is a lottle rusty. But the wonderful and friendly staff of the resort make all these small imperfection, perfect! Good job to the team! Oh, i was surprise by the breakfast spread 😃 quite a good spread of local and western choices that i kinda overeat 🤣. And credit to the chef too! I had lunch and dinner at Azura, food taste good! Recommend for family and friends gatherings."

"Check in was quick and easy. Rooms were already blasting cold temperature at 16C with a card inserted into the system. Much appreciated due to the super hot weather. Pool was small. More for soaking chilling than swimming. Gym was small. Enclosed with glass with the top open-air so it can be very hot and humid. Treadmill was pitiful. It is more of a home-based type treadmill than one that is usually found in hotels. My group of 14 adults decided to have dinner at the cafe/ restaurant. The menu is limited but sufficient for us to try the local food. Unfortunately, the food was very slow and came in bits and pieces ie 1 dish came out after 10-15min of waiting. Imagine 14 adults ordering multiple dishes + drinks? We must have ordered 30+ dishes, not including drinks. It was only at the last 20min of our dinner that many dishes came out of the kitchen at the same time. The staff was definitely not prepared to handle such orders in the evenings. Some of the dishes like satay was cold. Some dishes were also missed out. Truly disappointing. The wait staff were nice and patient. Breakfast was much better. Many dishes and choices. This hotel seems to be a popular choice with Chinese nationals. The whole hotel was swarmed with them during breakfast."

"The hotel exceeded our expectations. It is located away from the hustle and bustle, offering a very serene and peaceful environment. The staff were warm and hospitable, and the food was surprisingly delicious—our favourite was the fun platter. We also enjoyed the BBQ dinner and the complimentary kayaking activity. One area for improvement would be mosquito control. It may be helpful to increase the frequency of pest control services, as we experienced quite a severe mosquito issue and received more than twenty bites during just one dinner."