Hotellit aamiaisella kohteessa Turpan

Shanshan is a small town and if you do come here, it would be to visit the Kumtaq desert. The desert is 15-20 minutes from the hotel, so is the Shanshanbei railway station. I recommend this hotel because of the service of the front desk staff, Ms Xiaoba who goes above and beyond to help. She was responsive on wechat and organised a car to pick us up, she willingly booked a taxi for as we couldn’t find the address to the night market on our DIDI app., she provided extra water and answered any questions with a smile. This is a new hotel so looks clean and fresh with a smart toilet. They even have tents/ tepees so if you have a kid, this is a welcome. I saw a room with spiderman and Barbie princess theme too. The breakfast has many Chinese options and they are well cooked and delicious. They do have a coffee machine. I’d stay here again if I were to revisit. Kumtaq Desert is worth a visit and the second golf cart/sightseeing mini bus drives you right to the end and brings you back to the second station. The other deserts we visited didn’t have this. Small town, big heart, great service, amazing people! VA

I chose another accommodation nearby the train station (and airport), but that was cancelled, so Trip.com bumped me up to this accommodation. It was conveniently close to the train station and they offer a free airport shuttle service. The room was what you would expect, although for this price I would expect there to be a fridge in the room - but it seems that in China this is a rare amenity. The check-in staff were very slow, and didn't ask any questions after I handed them my passport. My 64-page passport is almost completely full of stamps and visas (including many Chinese visas), but because they didn't (want to) ask, I just let them leave through it for almost 5 minutes until they found my most recent entry stamp into China.

The locations is nice, close to or in the grape valley, service is friendly, we stayed at the family room which is a duplex and had a good sleep. For the high price of 1.200 Yuan would have expected lights at entrance area of complex, more luxurious reception area (currently more Chinese boarding house style), bedside tables with lights, more than a basic breakfast. It’s a nice place for 300-500 max, for 1200 you usually get a luxury resort and service in China.

吐魯番恆澤酒店：一次滿是温暖的入住體驗 這次吐魯番之行，最驚喜的莫過於選擇了恆澤酒店，從入住到離店的每一刻都讓人倍感舒心！ 必須重點誇讚兩位超棒的工作人員。前廳主管夏依達服務特別熱心，辦理入住時不僅動作麻利，還主動為我們介紹了當地的遊玩路線和必吃美食，解答問題時耐心又細緻，瞬間驅散了旅途的疲憊。更讓人感動的是大廳的楊丹丹，得知我們要趕火車，特意開車送我們到車站，這份送行的貼心遠超預期，真的太温暖了。 房間也完全沒讓人失望，打掃得乾淨整潔，物品擺放整齊，住起來格外安心。這樣服務滿分、環境優質的酒店，下次來吐魯番必須還住這兒，強烈推薦給大家！

What a wonderful place to stay! Even though we arrived very late in the evening, they still cooked dinner for us. The room was spotlessly clean, with lovely decor and had everything we needed. For a peaceful getaway, this is the place. The manager and his family were delightful - so kind, friendly and helpful. After a day out sight-seeing, we loved relaxing on the hotel balcony and looking up at the amazing rock formations only a stone's throw away. We stayed three nights and hope to come back some day. Thank you for a fabulous stay.

Location very good in the city centre. You can walk to the museum and lake in a few minutes. Lots of restaurants and a good supermarket minutes away. Staff at check in very friendly and helpful. Breakfast good, if you like Chinese style. Room was spacious and modern. One of the most comfortable beds I've slept in for a long time! Aircon was reasonable - temperatures outside were still quite mild for Turpan. However, if I was booking in the summer months I would check reviews on Trip beforehand to make sure it was coping with the high temperatures. No fridge in the room, which was a surprising for a modern 4 star hotel and would be another disadvantage in the summer months there. Breakfast only starts at 0800. On the day I left, I had to get a taxi at 0750. The lovely ayis in the kitchen gave me a box of food to go and slept encouraging me to take even more food! However, no one was on at reception at that time! Overall, good in many areas but needs to improve in others.

1. 房間乾淨整潔，環境安靜舒適，服務熱情周到，性價比超高，入住體驗滿分！ 2. 位置絕佳出行方便，衞生做得特別好，設施齊全無破損，下次還會入住～ 3. 酒店環境優美，床品舒適睡得香，前台服務貼心，早餐豐富好吃，超滿意！ 4. 性價比無敵，房間寬敞明亮，衞生無死角，隔音效果好，整體體驗超棒！ 5. 入住流程簡單快捷，工作人員態度好，房間整潔無異味，設施完善，推薦入住！

This 4 star hotel has a goid rating on Trip.com and I can understand why. However, I liken this hotel to a 20 year old luxury car such as an E36 7 series BMW or Lexus LS 430. Exceptional and glorious when new, but getting old and tired fast. On a superficial level the rooms look grand and sumptuous, but on greater scrutiny there are issues. One if these are the carpets, which are either in dire need of steam cleaning on a forensic level of thoroughness, or outright replacement. Some sections are worn and faded, while many odd bits and pieces can be found (and felt with bare feet), that seem to have escaped the attention of the room staff, e.g toothpicks, other miscellaneous refuse deposited by previous guests. I booked a continental double room, for $68 AUD per night and there was a misalignment of the door with its frame. Large enough to see through to the outside! The room contained a sofa Comfortable enough but with fabric badly worn away. The white veneer paint on tables has seen better days. Having said all this, overall, the hotel offers rooms of a relatively high standard. Ornate furnishings, large, extremely comfortable beds and pillows, a huge bathroom with sufficient water pressure and responsive hot water on demand (bathroom has a smart lighting arrangement which switches on via a sensor). There are a dozen individual controls for room lighting. Lots of cupboards and drawers and powerpoints where needed. There is a gym but for some undisclosed reason is currently closed, of February 2024. Is a buffet style restaurant with several guests dining in it which looked very well staffed. Reception will go out of their way to give assistance with arranging tours, ordering taxis etc, and try to ensure guests are satisfied. In summary, the hotel looks good and to some extent is good, but may not be worth paying $50 US a night to stay in and was a little disappointing.