Hotellit aamiaisella kohteessa Bryssel

"We arrived at the hotel quite late at night, so we had to ring the doorbell at the entrance. A friendly staff member promptly came to assist us and helped us with the check-in process. Once we got to the room, we were pleasantly surprised — the room was very spacious, and the bathroom was equally large. The hot water was excellent, and the air conditioning worked perfectly, keeping the room cool and comfortable. One of the highlights was the beautiful view from the room — we had a clear view of Brussels Central Station, which was especially charming at night. Overall, we had a wonderful stay. The room, the facilities, and the service all exceeded our expectations."

"I received an invoice by email on the morning of my departure, which indicated I had been charged twice for breakfast, once at the time of booking and once on arrival (which I questioned as I believed I had requested this when booking, but I was told not, so I paid). Despite this, on the second and last day of my stay I was refused admission to the restaurant for breakfast as I was not on the list, even though my keycard (see photo) clearly stated I was registered. Reception could find no record of my payment! It was only when I confronted them with the emailed invoice that they provided me with a voucher. The delay in sorting this out - compounded by one elevator being out of service during my stay, and the one remaining struggling to cope with demand (see second photo) - left me with insufficient time to eat much. Trying to sort the matter out afterwards with the hotel management was a frustrating process. Great location and clean room, let down by lousy administration."

"The location is convenient, right next to a metro station, a mall, and a busy shopping street, definitely a plus. However, it’s about a 20-minute walk to the central tourist area, and going back and forth can get a bit tiring after a long day of sightseeing. The room size is average, not too small, but with two open suitcases it felt a bit tight. The bed was very soft and comfortable. The bathroom was clean and modern, though I personally dislike the half-glass shower door design that makes the floor wet (same issue here). The building and carpets felt a bit old and worn, but the room itself was clean. Breakfast wasn’t the best but good enough, and I especially liked the fresh orange juice machine. Staff experience was mixed, some were friendly and smiling, while others were quite cold. One disappointing part was when we asked about a late check-out; the answer was an immediate “no” without even checking availability, which felt unfriendly given the hotel didn’t seem busy."

"• Japanilainen henkilöstö vastaanotolla oli suuri erittäin apua ja ystävällistä. • Huone oli puhdas vakiotilaisuuksilla, mutta ei vessanvarusteita (esim. hammasharja, suihkukat, puuvillan varusteet). • Ei pullotettu juomavettä. • Sijainti on lähellä metroa. • Ympäröivillä alueilla tuntui hieman turvattomilta naapureilta, likaisilta kaduilta, joilla on paljon roskat ja huono haju."

"Hotel was in a great location and just outside the grand place and center square, walking distance of about 8-10mins. I walked everywhere from this location and was convenient with subway tram nearby and easy access to and from the central station. The hotel foyer and entrance was large and welcoming, service staff were helpful, there was also a gym on premise. The hotel room was a little dated and old although fairly large. The bathroom was fairly old and could need an upgrade soon although was functional and clean. The door and walls were thin and I could hear the doors slamming all the time (from guests coming in and out of their rooms) at all hours and in the morning, I got woken up by the cleaning lady vacuuming and always hitting the sides of the wall which was a little irritating. On one of the late evenings, I could hear the couple in the next room ****** *** as she was ******* ******. So yes, the walls/ceiling are thin."

"The hotel location is quite good as it was just a few minutes to the bus/train station. The breakfast is very basic, though. No amenities such as kettle, cups or phone to call the reception.in the room. The check-in time was long, as there was only 1 person present and the queue was quite long."

"The interior design of the hotel features a mid-century style. Both the public areas and the guest rooms are very clean and well maintained—credit to the housekeeping team for their excellent work. However, the front desk service needs significant improvement. Upon arrival, there seemed to be an issue with the front desk computer system. The only staff member on duty was clearly aware that guests were waiting to check in, yet she did not even look up. Instead, she kept her head down and muttered to herself for a full five minutes without acknowledging anyone. At check-out today, I asked another front desk staff member for a receipt (or any document confirming that the room charges had been fully settled). Her attitude was extremely rude, and she bluntly told me that they had no right to provide such a document, not even by email. I would simply like to say to this front desk lady: please do not treat guests like they are ignorant. After I firmly explained that I needed proof of the deposit refund, she finally and reluctantly printed the document for me. The front desk staff at the Hilton Brussels clearly require better training. Unfortunately, this seems to be a common issue in Europe—even at high-end hotels, service staff are often poorly trained. 酒店內部裝潢是mid century風格，公共空間跟客房環境都相當整潔乾淨，給清潔團隊一個讚！但櫃檯人員就有待加強。抵達入住時櫃檯電腦似乎出問題，櫃檯唯一的一個服務人員知道旅客們在等入住，連看旅客都不看一眼，就低著頭自顧自一直碎碎念長達五分鐘。今天退房時請另外一位櫃檯的人員給我一張收據（我有註明或是其他證明房間款項結清的文件都可以），人員態度非常差的跟我說：我們沒有權利給你這份文件，連用電子郵件寄送也不行。只想跟櫃檯這位小姐說不要把客人當**好嗎？後來我又據理力爭說那我需要押金的取消證明，她才勉勉強強印出來給我。布魯塞爾希爾頓酒店的櫃檯人員訓練有待加強，但這好像是歐洲通病，歐洲就算是高檔酒店的服務人員都欠訓練。"

"I had an excellent short stay at the B&B Hotel. Friendly staff, great breakfast with yogurts, eggs, croissants and some vegetables, clean room and coffee facilities at the end of the hall on every floor. The mattress are quite firm (I say this having and extra firm mattress at home). The doors slam shut if not guided, so you might want to arm yourself with some earplugs against potential inconsiderate neighbours. I recommend staying here if you want to be in the quiet Ixelles area."

"Hotel at a great location, mins to tram, metro stations. Train station is only 10min walk away. Carrefour express is opposite too. Room is very spacious, with huge bed. Interior design  visually was so so but practically comfortable. Staffs were friendly and helpful."

"The area is close to Brussels Midi station, not very safety area, the nearby attraction “Hill gate “ is under renovation, visitors can’t go to top for viewing the city. Bathroom is very small, hard to turn around."