Tutustu aitoihin arvosteluihin ja todellisten matkailijoiden näkemyksiin, jotka auttavat sinua löytämään täydellisen majoituksen
Lähetetty13.10.2025
Anonyymi käyttäjä
The location is convenient, right next to a metro station, a mall, and a busy shopping street, definitely a plus. However, it’s about a 20-minute walk to the central tourist area, and going back and forth can get a bit tiring after a long day of sightseeing.
The room size is average, not too small, but with two open suitcases it felt a bit tight. The bed was very soft and comfortable. The bathroom was clean and modern, though I personally dislike the half-glass shower door design that makes the floor wet (same issue here).
The building and carpets felt a bit old and worn, but the room itself was clean. Breakfast wasn’t the best but good enough, and I especially liked the fresh orange juice machine.
Staff experience was mixed, some were friendly and smiling, while others were quite cold. One disappointing part was when we asked about a late check-out; the answer was an immediate “no” without even checking availability, which felt unfriendly given the hotel didn’t seem busy.
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Hinta yötä kohden alkaen:158 CAD
Lähetetty14.12.2025
ShaogangSun
The interior design of the hotel features a mid-century style. Both the public areas and the guest rooms are very clean and well maintained—credit to the housekeeping team for their excellent work.
However, the front desk service needs significant improvement. Upon arrival, there seemed to be an issue with the front desk computer system. The only staff member on duty was clearly aware that guests were waiting to check in, yet she did not even look up. Instead, she kept her head down and muttered to herself for a full five minutes without acknowledging anyone.
At check-out today, I asked another front desk staff member for a receipt (or any document confirming that the room charges had been fully settled). Her attitude was extremely rude, and she bluntly told me that they had no right to provide such a document, not even by email. I would simply like to say to this front desk lady: please do not treat guests like they are ignorant. After I firmly explained that I needed proof of the deposit refund, she finally and reluctantly printed the document for me.
The front desk staff at the Hilton Brussels clearly require better training. Unfortunately, this seems to be a common issue in Europe—even at high-end hotels, service staff are often poorly trained.
酒店內部裝潢是mid century風格,公共空間跟客房環境都相當整潔乾淨,給清潔團隊一個讚!但櫃檯人員就有待加強。抵達入住時櫃檯電腦似乎出問題,櫃檯唯一的一個服務人員知道旅客們在等入住,連看旅客都不看一眼,就低著頭自顧自一直碎碎念長達五分鐘。今天退房時請另外一位櫃檯的人員給我一張收據(我有註明或是其他證明房間款項結清的文件都可以),人員態度非常差的跟我說:我們沒有權利給你這份文件,連用電子郵件寄送也不行。只想跟櫃檯這位小姐說不要把客人當**好嗎?後來我又據理力爭說那我需要押金的取消證明,她才勉勉強強印出來給我。布魯塞爾希爾頓酒店的櫃檯人員訓練有待加強,但這好像是歐洲通病,歐洲就算是高檔酒店的服務人員都欠訓練。
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Hinta yötä kohden alkaen:200 CAD
Lähetetty7.1.2026
Florian Santer
Nice hotel. not quite in the center, but possible to walk there in 20 minutes. Love the Sauna on the 25th floor with a great view and can warmly recommend the restaurant (the Iris) which has a limited menu, but all dishes on it are very well prepared (we ate our way through). Staff is friendl as well.
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Hinta yötä kohden alkaen:238 CAD
Lähetetty3.11.2025
Vieraskäyttäjä
Happy with the location, accessibility, and courteous front desk staff, however, the nearby area is not too great. But if you are travelling via Eurostar to Brussels then location is perfect. I am not too happy with the cleanliness of the room as there was dust on the floor, carpet is not clean either, and a one of the linen is soiled. Washroom was clean and spacious.
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Hinta yötä kohden alkaen:137 CAD
Lähetetty20.6.2025
Fazian, Malaysia
I really feel good and love staying at Novotel Grand Place,Brussels. Belgium was the first stop on my trip this time. The warm welcome from the Novotel staff made me feel safe and happy. The room was clean and comfortable—though not very big for the four of us, it was still spacious and well-arranged, with the added bonus of a bathtub. Breakfast was great, and I was pleasantly surprised to find a ‘Halal Food’ section, which made it easier for us as Muslims to enjoy the meal. A recommended hotel—I would definitely stay here again in the future.
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Hinta yötä kohden alkaen:210 CAD
Lähetetty17.12.2025
Vieraskäyttäjä
The room was clean and spacious. The location is excellent, as the hotel is directly opposite the train station, and most sightseeing spots are within a 10–20 minute walk. We traveled to Brussels mainly for the Christmas markets, which were spread across different areas of the city, and we were able to reach all of them on foot. Although the breakfast was not particularly impressive, it was still convenient and nice to have it included in the stay.
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Hinta yötä kohden alkaen:284 CAD
Lähetetty5.1.2026
Vieraskäyttäjä
Hotel bit dated, but clean and spacious, especially the lobby. The room was comfortable with a large bed and the bathroom was very big. I also appreciated the small entrance area with double doors, which was very useful for leaving coats and other items.
One thing I noticed a bit weird was finding a Bible in the bedside table in 2026, something that felt more typical of the 90s.
Overall a pleasant stay, staff very polite.
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Hinta yötä kohden alkaen:210 CAD
Lähetetty25.8.2025
Vieraskäyttäjä
Room service has to be demanded every morning. Smelly sinknand shower had stains. But many towels and soap, also water kettle and instant coffee, was nice. Breakfast really expensive, hard to find breakfast stores nearby.
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Hinta yötä kohden alkaen:158 CAD
Lähetetty27.11.2024
Vieraskäyttäjä
I prefered this hotel as it is close to the EU institutions. However, there are better hotels on other parts of the city. In booking, I didn't select the breakfast as I confused. When I arrived the hotel, they told me to include breakfast for 29$ per day, which was expensive. When booking, I read that there would be drinking water as complementary but there was only empty bottles and it should be filled in from a machine next to the elevators. Lastly, the room was noisy because windows are not noise dampening. The furniture was also outdated.
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Hinta yötä kohden alkaen:172 CAD