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Lähetetty2.2.2026
Kotha
Pros:
Amazing location close to Shajiabang.
Serene and calming environment.
Very fashionable facilities that are spotless.
Very good food.
The takeout robots are awesome and when they are over-capacity, the front desk brings you the food
Friendly and attentive staff
The fancy hairdryer and the warmed toilet seat was amazing.
Shower pressure was impeccable (but you take these things for granted at 4 star hotels...)
TV software is very good, and you can easily stream stuff
Cons:
No English Signs / No communication with staff. Translation app helps a bit , but there were some misunderstandings and a difficulty to find the hotel lobby as there was no clear signage. Very good intentions though from staff, and you can't expect everyone to speak English. But having at least one person speaking English, as well as having billingual signs everywhere are important to ensuring that foreign guests feel more comfortable without having to always reach for their phone
Different understanding of privacy: the housekeeping always knocked despite having Do Not Disturb on. I had to be mindful of them, which kinda stressed me.
2nd floor lake view feels exposed. My room was facing a public walking path into the reserve, and although not much traffic was happening, people could see me. Ideally the windows can be tinted to prevent this.
Wifi is slow and not able to meet needs. Limited at around 10 MBPS (without vpn) and always buffered, but was good for basic stuff
Bad soundproofing. You can hear what is happening in your neighbors
Constant alarm sound from the door latch. If you open your door while having it on, it makes a very loud alarm sound that is good because it deters crime, but it's annoying to hear it on accident while other people have the same issue. at lots of times
Weird floor plans. at 2nd floor where the rooms are, you can get lost very easily. same at first floor which I accidentally went into the restaurant.
Smell of smoke coming when AC is off from other rooms. perhaps more smoke detectors can be placed to deter this while fining violators, as well as isolating the AC system per room a bit more...
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Hinta yötä kohden alkaen:44 EUR
Lähetetty17.9.2024
Vieraskäyttäjä
I am absolutely in love with this hotel! First of all, the hotel is located inside the scenic spot. One of the staff called me in advance to arrange a time to pick me up at the entrance of the scenic spot. My Chinese is not good so normally it's very awkward for me to speak over the phone in Chinese but she was very patient with me which I appreciate. Not only did she escort me to the hotel but she also carried my luggage for me.
The decor inside the hotel has a beautiful, rustic asthetic which matches the feel of the ancient town. I really like table and chairs in my room, overlooking the pond. The pond also has koi fish and turtles! It was a beautiful touch that added to the overrall feel of the hotel. I loved these little details such as theovely traditional Chinese tea set (with a variety of complementary loose tea leaves), and the stylish coffee mugs.
Unfortunately I came to Zhouzhuang during a severe typhoon which caused a leak and power cut in my room, so when I alerted the staff, they immediately gave me a new room. They even helped me pack my things so I can change rooms as soon as possible. The new room I went to was equally as beautiful.
Not only is the hotel beautiful but it also has great amenities. Both rooms I stayed in had a stone bathtub which were both very deep -you could float it in! If you come here, I would recommend you bring some bubble bath with you like I did for maximum relaxation. I also made good use of the pool. The pool is a little small and a bit too shallow for an adult, but you can still have an enjoyable swim. Lastly, the tea room and cafés are also a nice addition to the hotel. My second room didn't have a table and chairs like the original one I booked, so I went to the tea room to eat my breakfast. It's also a cozy and comfortable room just to relax in if you're feeling lazy.
As I have mentioned throughout this review, the service is second to none. Not only did the staff help me get to the hotel, but after I checked out they also carried my luggage and escorted me to the taxi. Throughout my stay I was offered fresh fruit and coffee several times, and as I mentioned earlier, I was immediately helped when I had to change my room. Whenever I struggled to communicate in Mandarin, the staff would try their best to speak English or would be patient with my hesitation or mispronunciation in Mandarin. This is probably the best ever service I have experienced on my travels.
In summary, it's a beautiful hotel, in a convenient location with great facilities and helpful and kind staff. Not only will I come back again (and with my family next time) but I will recommend all my friends and colleagues to stay at this hotel if they ever plan to visit Zhouzhuang.
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Hinta yötä kohden alkaen:46 EUR
Lähetetty5.10.2023
YTZ23
We stayed at this hotel for 3 nights with our 10 month old during Golden Week.
Pros:
- Hotel is self-contained and there is no need to leave the hotel. There are large and well-maintained grounds for our daily walks with baby, including museums and traditional pagodas dotted throughout the property. There is a chinese, western (steak, pizza) and japanese (teppanyaki) restaurant within the hotel. There is also a kids play room and swimming pool, along with some other kid friendly activities like rabbit feeding and games on the lawn.
- The hotel is right next to the lake and is quite beautiful. It's very relaxing to stroll along the lake.
- There is an ancient town about 15 minutes walk from the hotel's main lobby. There is a free hotel shuttle to and from the ancient town too.
- Staff are generally friendly and helpful
- Large, family-friendly rooms are available. We stayed in a lake view suite, which was just right for us and our baby.
- Hotel is affordable by international standards
- Hotel is less than 2 hours drive from Shanghai, where we live
- We particularly enjoyed the teppenyaki restaurant where you can get a private room and a private chef to cook your meals
- Despite it being Golden Week, we didn't feel that the hotel was too crowded. Perhaps because the hotel has large grounds.
Cons
- The baby cot given to us had an extremely thin and uncomfortable mattress. To compensate, we were given a comforter to pad the mattress. However, this is unsafe for younger babies, who should sleep on a firm surface.
- The property and facilities are a bit dated
- There were very loud weddings on the lawn facing the lake each day that we were at the hotel. The loud music and emceeing disturbed the peaceful ambience of the place, and also disrupted baby's morning and afternoon naps. For families with children who still need to nap in the day, it may be better to stay in a quieter garden view room instead of a room facing the lake.
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Hinta yötä kohden alkaen:80 EUR
Lähetetty27.6.2025
Vieraskäyttäjä
Our room looked different from the photos though it was still nice. However felt that service wasn’t there most of the time-staff could not tell us if there was a back entrance to the lake.
While ours had voucher for the martini bar, it was closed and only opened after we checked out. Hotel said we cldnt redeem voucher but no explanation was given. We were there for two nights.
Pool was closed as well- maybe 9am was too early.
Breakfast was ok.
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Hinta yötä kohden alkaen:100 EUR
Lähetetty6.11.2025
Vieraskäyttäjä
This boutique hotel is located in a quaint neighborhood and near ping jiang lu. It's a 20 minutes walk to Administrator's Garden. The place looks exactly like the photos. It's modern, clean and has a relaxing atmosphere. You can take photos at the courtyard and the lounge area as they are all so tastefully designed.
All the staff are great especially the 2 guys - one is a thin guy with glasses and another one is Mico who helped us take some nice shots and introduced us to the nearby eateries.
It's nice to walk around the neighborhood and take photos. Laundry is free and the staff will assist you. Free snacks and drinks during check in.
Beddings are comfortable, there is a balcony in the twin room we booked where guests can smoke. The toilet is a smart toilet like Japanese toilets. There are good quality towels, toiletries including body lotion and toothbrush etc.
No lifts and there are three storeys so take note if you have bog luggages.
There are two areas for improvement in my opinion. It will be good if there is a dry changing area outside the shower room with hooks. Right now you have to step out from the wet area to change in the open. Another thing they should note is the snell emitting from the cat cage. If the litter is not cleared the smell fill up the lounge area. I also hope they give the cats roaming time at night as during the day, they are locked in.
Overall a great place we stayed comfortably for 3 nights.
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Hinta yötä kohden alkaen:52 EUR
Lähetetty22.12.2025
Ting Soh
Hotel Indigo Suzhou Grand Canal is conveniently located next to a mall. The rooms are clean and spacious. Housekeeping was very attentive to our needs. Jessie attended to our check in and was very helpful. She even took the initiative to send us travel tips for Suzhou. Thank you for the wonderful stay which had us an amazing experience!
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Hinta yötä kohden alkaen:68 EUR
Lähetetty9.9.2025
Vieraskäyttäjä
We really enjoyed our stay in the hotel, the staff on reception is very helpful, we got upgrade to the lake view room, which was a nice surprise for us. The staff gave us tips for our trip and introduced the hotel very throughly and even gave a map (because the hotel is huge and has a lot of things to do and explore).
The room is spacious and the view is just amazing, it had a small balcony to overlook the lake.
Breakfast is totally worth it, all staff in the restaurant is very friendly and very caring about us, providing best service ever. Really thankful for them!
The outdoor pool has stunning view, but be prepared to see a lot of kids and the pool itself is not as big, need to come early to get a lounge chair. Though I heard that they are planning to build another pool in future. The outdoor pool has nice lights in evening, would recommend to check it out in evening. The guy working on the towel rack is really sweet, first time we came over he helped a lot. Also the hotel staff brings some small treats/ snacks while you are enjoying pool - some fruits, ice cream and water.
Indoor pool is spacious and clean, beautifully designed. It also has a heated pool with massage options.
Lounge bar: tasty food, good and caring service, wonderful singer (real professional !).
Especially want to thank the manager of rooms Cherry for the service and support, she is just great 👏🏼 lovely lady with high quality service 👍🏼
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Hinta yötä kohden alkaen:268 EUR
Lähetetty30.11.2025
dyhx
The hotel has its own onsen area that's open to non-hotel guests. So the entrance starts with the shoe cabinets before reaching the front desk that serves both onsen day-use guests and hotel guests.
The Japanese themed room was luxurious. Very clean and impeccably maintained, good sound proofing I could hear a pin drop in the room. Double basins, Dyson hair dryer, bidet toilet bowl, standing shower and a huge zen sofa couch area by the window, complete with tea and chess set. Pity there's not much of a view out there. There's also no phone here, just a speaker by the bedside table or one can use WeChat to communicate with the front desk and of course robot deliveries.
Bed and pillow was too soft for my liking. Service is excellent and they even provide turn down service. I left the room for onsen and came back to a room where the curtains are drawn, a plate of fruits on the table, floor towel laid out in the shower area with the bath towel, originally under the basin, now hung on the door of the shower.
The stay package came with an Afternoon Tea set of fruits, desserts and crackers. The cheesecakes were meh but the pineapple tart made up for it. Fruits were fresh and yums.
In-house guests were given unlimited access to the Onsen and I took my time to enjoy it fully. It's a full Jap style onsen, meaning going fully naked. A rather small onsen with just 3 pools but the outdoor one was the best, soaking in 43 degrees pool in the cold. There's a chill out area outside including a lounge, meditation room and a movie-cum-reading room (what an irony though). They also have private onsen rooms for rent at additional costs.
Leisurely breakfast the next morning at 930am. Yes, I had to choose a specific hour to be at breakfast as it's a Jap bento set with a partial buffet (of noodles and porridge). Not outstanding for me.
But otherwise, it was 5* experience and I recommend this to anyone planning to come to Taicang to experience the onsen.
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Hinta yötä kohden alkaen:108 EUR
Lähetetty14.7.2025
Cyfer3185
Stayed at this homestay for 3 nights in July which is peak season for summer domestic travel in China. The rooms are comfortable and had all the amenities you’d expect of a 4 star hotel - comfortable beds, lounging area, balcony, TV, good toiletries, hair dryer. Other positives were very friendly service staff, hearty breakfast from the cafe with is on the same premise. There’s also local restaurants nearby to dine at which are not bad, just 5-10 mins walk down the road. I also enjoyed waking up to run across the bridge which has a great sunrise view. A lot of tourists visit the cafe for the sunset views. The hotel staff can do room service and bring food ordered from the cafe to your room if requested.
Note though that location wise it is not as close to other cafes and stuff. You’ll need to travel a fair bit if you want to venture and do other things. I wanted a peaceful retreat with a good view but nearer to mainland (compared to the main 西山岛) so this worked for me.
I stayed in 3 different rooms (Rm 1,4,5) for my 3 nights as I had asked for a room with a view but was initially assigned one that was completely blocked by trees. In trying to accommodate my request I ended up having different rooms (to no fault of the staff and property) each night. There are 8 ‘normal rooms’ and one suite room that is round and more suited for honeymoon/romantic occasions. Rooms 3,4,5,6 are the ones with the better view. Room 1 (my first room) has a completely blocked view which is a waste staying by the lake. Rooms 4 and 5 have the best view. Note also that rm 1 and 4 have a skylight that cannot be blocked so by 5 am your room is gonna be bright although they do give you eye shades to help.
There is also no laundry facilities on site.
Only additional feedback to the property would be that they could consider a discount for guests to dine at the cafe, that could encourage guests to have more meals there.
Overall I enjoyed my stay and would recommend this for anyone looking for an escape for the buzz and want a tranquil place to rest!
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Hinta yötä kohden alkaen:116 EUR
Lähetetty3.1.2026
Vieraskäyttäjä
It's a very nice hotel in downtown Suzhou - a little more expensive than I normally spend, but the room was great and the location is very good
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Hinta yötä kohden alkaen:68 EUR