Parhaat kylpylän tarjoavat hotellit kohteessa Sydney

My first review on Trip and I don't usually bother to write reviews - shows you how much the hotel impressed me. We stayed for 1 night in Capella Sydney as a family of 3. The hotel facilities were absolutely amazing, decor was gorgeous and food options at Aperture and Brasserie were awesome. However, I won't dwell on these too much as I'm sure when you booked into a Capella brand hotel, you will already assume this as a given right? One highlight in terms of facilities though, was The Living Room, which is assessible to all guests staying in the hotel. It had beverages, snacks, comfy sofas and 6 star service. We spent so much time there chilling with our son and in the end it really became ”our living room”. Enough of that, let me move on to the service which blew our minds. I'll give you a few examples and hopefully you can see why I feel it would be criminal for me not to write a review. 1. On arrival when we got out of our car and the porters were helping us with our luggage, somehow they addressed me by name. Maybe it's because they saw I had a 2 year old and I was the only guest checking in that day with a small child. Still, I was super impressed. I've only experienced this previously at Aman hotels. 2. Upon checking in, Sophie (I hope I got your name right!) was super helpful and cheerful. When she saw my young son, she also proactively asked if we needed a later check out and if our son needed to nap. She immediately offered to give us 2pm late check out. However, having told her our son actually takes his nap at 2pm, she told us to come back and check with the front desk the next day and they can extend it till 4pm. Remember, I didn't request this, she did this completely out of her own initiative. 3. We didn't book dinner and Sophie referred us to Madiha of the Cultural team. Madiha took note of all our requirements, including the need for the restaurant to be 2 year old friendly, and within 15 mins emailed me a full list of restaurants and their menus for me to choose from while she also served us drinks and snacks at the living room. We eventually picked an Italian restaurant and she made the reservation for us. Fyi, it was scrumptious. 4. After breakfast, we were walking around the lobby and my son walked past the cakeshop and saw a raspberry tart. He really wanted it but I told him we just had breakfast. Ton (?)(I hope I got your name right, the Thai gentleman with a love for cars), the manager came up and said ”you can have the tart for free! It's on the house!”. I was stunned. He also spent so much time talking to my son and showing him pictures of cars, unbelievable. Shout out also to Matthew (uncle Hao Jun) for being so warm and hospitable to us. Honestly we were feeling so sad leaving the hotel as everyone felt like friends and family to us. One thing is for sure though, we will be back. Absolutely flawless service, kudos to the Capella Sydney team!

Overpriced hotel. Room and bathroom were spacious but dusty. A lot of dust everywhere so I will definitely not recommend this hotel to customers with dust allergy. Refilling tea, coffe bags etc not everyday. Room looks like from last century 50's - about time for the renovation. Great location so I guess the price is only connect to the location.

Great location and overall an amazing stay, but soundproofing could be much better. Take note that there are rooms without the balcony , which I should have asked prior checking in. The hotel is in a fantastic location — very convenient and accessible, which made exploring the area super easy. The room itself was clean, comfortable, and well-equipped. However the housekeeping service, the blanket’s sheets were removed by us but she just left on the floor instead of cleaning it up and the vanity kit was not restored. (I’m not entirely sure how is housekeeping like in AUS, but it’s not the best) That said, the walls are extremely thin, and noise was a consistent issue throughout. You can hear people talking and walking in the hallway, the housekeeping trolley rolling by, and even the closing of nearby doors, which is surprisingly loud and jarring. The other rooms are very close to each other, so you can even hear the other rooms alarm(which kept snoozing 3 times from 7am) the doors do not have a soft close to when it closes it keeps banging— it gets disruptive. If you’re a light sleeper or sensitive to noise, this might be something to keep in mind. But if you’re okay with a bit of background noise, the hotel still offers great value in a prime location. REMEMBER to ask if there’s any renovation works happening prior to booking (we had ours on the last day and the drilling was so loud)

We arrived at the hotel in the early afternoon, but due to a delay, check-in was not possible until 6pm. What impressed us was that shortly after we finally entered our room, the manager called our room personally to apologise and offered a generous discount for that night’s stay. This level of professionalism and accountability is highly commendable. The majority of the staff we encountered were polite, greeted us warmly and offered professional smiles throughout our stay. However, there is definite room for improvement in the service. When our car pulled up, there were several staff members standing at the entrance, yet no one offered any assistance with check-in or check-out, nor did anyone help with our luggage. This was particularly disappointing for a family travelling with young children. The hotel would benefit from strengthening its service awareness and training in this area. Unfortunately, during our stay, the room attendant accidentally broke our newly purchased facial cleanser while cleaning the room. They simply wrapped it in a towel and left it on the bathroom counter without any note of apology. While we did not make a fuss about it, it did reflect a lack of attention to guest experience and professionalism that could be improved. Overall, we were still very satisfied with the hotel, particularly its excellent location and the warm, friendly service from the lobby staff. We would happily return on our next visit to Sydney.

Had to wait till 3pm for checkin. I was given worse 2 beds room which was dark and totally different to the photos. Finally they changed room for me immediately, thanks again. My daughter’s sunglasses was left in room after checkout and they helped us to post it to our followed Port Douglas resort freely, thanking you so much! Location was excellent but I really don’t like the way of quilt which likes piece together by 2 bed sheets.

Convenient and easy to check in. The hotel is located right next to tram station. The harbour view is slightly smaller than my expectation. Other than that, everything’s perfect.

The location is fantastic, located by the Darling Harbour, you can reach the Aquarium and Darling Harbour within 3-5 minutes. You can also access Sydney CBD (QVB etc.) easily. For the staff, they are super friendly and helpful. Despite I didn't request a daily room cleaning service, they tidied my room every day. If you don't want to have such service, you can definitely require not to too. The view of my room is amazing, you can enjoy the view of Darling Harbour. And one more thing which I found quite important is that the room has a perfect soundproof. Since it's winter in August, it's quite cold in Sydney. The lobby has very warm temperature and cozy vibe. However, the room's air conditioning didn't provide a warm temperature that I satisfied, the room temperature remains between 18-20 °C during our stay, it would be perfect if it's like 23-25 °C. And this was the only down side I can think of, other than that, I had a perfect stay!

On the plus side: we upgraded ourselves to a village suite and the size was spacious. Breakfast was fabulous and something to look forward to, although 7am start is a bit late for us.. Most of the staff were lovely and well trained. Room was cosy and quiet at night. Fresh towels and clean bathroom. Easy and convenient location outside of CBD. This is the only big hotel in the area and there are some great restaurants nearby - Carmela, Margaret, Bill’s etc. usefully close to Chemist Warehouse for essentials you’ve forgotten. On the negative: It should be classed as 4* - quite cheaply constructed and maintained. Not what you might consider to be luxury. Rooms are dark,  with poorly thought out lighting; the carpet rarely vacuumed (if at all) during our five night stay. Hand held shower head spray nozzles were blocked, bathtub drain was also blocked. Sinks not very clean. Windows in room and dining room very dirty. Big construction site adjacent so we moved rooms to get away from the noise and view of the cranes. Overpriced hotel offering when you consider we could have booked the Capella in CBD at nearly the same rate as our suite, but nice to be away from the city.

Beautiful and clean hotel. Great location. Only 2 min walk from Capitol Square tram stop. Staff was always friendly and very helpful. Will definitely come back.

Room is spacious, services r good, gym too small, the biggest problem is the noise insulation is really bad, its so noisy, u can hear cars passing by, all kind of noises are there, next door, or people walking on corridor, they must improve this. Its so disturbing!