Sydney Hotels with Nouto- ja jättöpalvelut

"We arrived at the hotel in the early afternoon, but due to a delay, check-in was not possible until 6pm. What impressed us was that shortly after we finally entered our room, the manager called our room personally to apologise and offered a generous discount for that night’s stay. This level of professionalism and accountability is highly commendable. The majority of the staff we encountered were polite, greeted us warmly and offered professional smiles throughout our stay. However, there is definite room for improvement in the service. When our car pulled up, there were several staff members standing at the entrance, yet no one offered any assistance with check-in or check-out, nor did anyone help with our luggage. This was particularly disappointing for a family travelling with young children. The hotel would benefit from strengthening its service awareness and training in this area. Unfortunately, during our stay, the room attendant accidentally broke our newly purchased facial cleanser while cleaning the room. They simply wrapped it in a towel and left it on the bathroom counter without any note of apology. While we did not make a fuss about it, it did reflect a lack of attention to guest experience and professionalism that could be improved. Overall, we were still very satisfied with the hotel, particularly its excellent location and the warm, friendly service from the lobby staff. We would happily return on our next visit to Sydney."

"The hotel is really close to the domestic Sydney airport, at a walkable distant around 850m - 1km. Good, clean, cosy hotel which is good for overnight stay before you travel interstate. Really recommend to any travellers. The hotel is also closes to Krispy Kreme, McDonald & KFC. By the way, the water does not provide to the guest, so you may need to get that from the bar to your room."

"The room was next to a busy road. The windows aren't the most sound proof. It seems that despite the high price the room lacks finish to make the stay comfortable. Only full on lights or an alarm clock light that is insufficient for a bedside table light. The TV is mounted in a way that there is no where to comfortably sit or lie down and watch it. The carpet was coming up at the join with the bathroom. There wasn't a convenient place for the towels."

"Short stay of 2 nights. First night was not good due to other guests conversing loudly for most of the night. The hotel management resolved this and relocated/upgraded us resulting in a good night's sleep for our second and final night. Staff were very pleasant, friendly and accommodating"

"My first review on Trip and I don't usually bother to write reviews - shows you how much the hotel impressed me. We stayed for 1 night in Capella Sydney as a family of 3. The hotel facilities were absolutely amazing, decor was gorgeous and food options at Aperture and Brasserie were awesome. However, I won't dwell on these too much as I'm sure when you booked into a Capella brand hotel, you will already assume this as a given right? One highlight in terms of facilities though, was The Living Room, which is assessible to all guests staying in the hotel. It had beverages, snacks, comfy sofas and 6 star service. We spent so much time there chilling with our son and in the end it really became ”our living room”. Enough of that, let me move on to the service which blew our minds. I'll give you a few examples and hopefully you can see why I feel it would be criminal for me not to write a review. 1. On arrival when we got out of our car and the porters were helping us with our luggage, somehow they addressed me by name. Maybe it's because they saw I had a 2 year old and I was the only guest checking in that day with a small child. Still, I was super impressed. I've only experienced this previously at Aman hotels. 2. Upon checking in, Sophie (I hope I got your name right!) was super helpful and cheerful. When she saw my young son, she also proactively asked if we needed a later check out and if our son needed to nap. She immediately offered to give us 2pm late check out. However, having told her our son actually takes his nap at 2pm, she told us to come back and check with the front desk the next day and they can extend it till 4pm. Remember, I didn't request this, she did this completely out of her own initiative. 3. We didn't book dinner and Sophie referred us to Madiha of the Cultural team. Madiha took note of all our requirements, including the need for the restaurant to be 2 year old friendly, and within 15 mins emailed me a full list of restaurants and their menus for me to choose from while she also served us drinks and snacks at the living room. We eventually picked an Italian restaurant and she made the reservation for us. Fyi, it was scrumptious. 4. After breakfast, we were walking around the lobby and my son walked past the cakeshop and saw a raspberry tart. He really wanted it but I told him we just had breakfast. Ton (?)(I hope I got your name right, the Thai gentleman with a love for cars), the manager came up and said ”you can have the tart for free! It's on the house!”. I was stunned. He also spent so much time talking to my son and showing him pictures of cars, unbelievable. Shout out also to Matthew (uncle Hao Jun) for being so warm and hospitable to us. Honestly we were feeling so sad leaving the hotel as everyone felt like friends and family to us. One thing is for sure though, we will be back. Absolutely flawless service, kudos to the Capella Sydney team!"

"Everything is good about this hotel , location staffs was friendly and helpful , location is near everything  Opera House , st Mary’s , David  jones , the  fast was the best -and hood quality food ! The room was bigger than any other 5 star and sooo clean comfy and use very good quality toiletries"

"방이 굉잩히 넓고 욕조가 있어요. 구조가 조금 독특해서 신기하고 재밌었네요. 시티라서 새벽에 종종 소음이 있습니다. 새벽에 10분정도 바깥에서 경고음 소리가 계속해서 나다가 멈추다가를 반복해서 잠귀가 예민하신 분들은 주의하셔야 할 것 같아요. 저는 모두 만족스럽습니다! :))"

"Great friendly service the hotel rooms were classy and nicely furnished. The hotel staff made you feel like a star. I didn’t eat or drink there but the kitchen looked clean professional and they had many customers. Overall I think it was very reasonably priced for a hotel of this quality."