Vuoristonäköala Hotels in Antalya

How can a hotel with no integrity operate legally? On 20 November 2024, I booked a 3-night stay at Casamax Suites (21–24 April 2025) and paid the full amount of SGD 420.66 on the same day. We arrived at Casamax Suites around 9 PM on 21 April 2025 and proceeded with our check-in. - After presenting our passports and booking confirmation at check-in, the front desk staff notified us that Trip.com had cancelled our reservation. - We were in shock - how could this be? I hadn't received any cancellation notice from Trip.com. To confirm, I double-checked all my booking details with the front desk staff (booking date, payment date, booking number, etc.). Yet the staff still insisted that Trip.com had canceled our reservation. - After such a long journey, we simply needed a resolution that would allow us to check in and get some rest. - The front desk staff demanded we pay €300 before they would allow us to check in for just one night. - Since it was already late, we reluctantly agreed to pay a €300 deposit to check in first, intending to resolve the issue with Trip.com in the morning. I then provided my credit card to the front desk for the deposit payment. - Surprisingly, the hotel refused credit card payments. The staff demanded €300 IN CASH ONLY. - I informed the staff that carrying €300 in cash was impossible since we'd already prepaid our full trip. - Despite our explanation, the staff refused to let us check in unless we handed over €300 in cash. The staff suggested using the ATM at the hotel entrance to withdraw cash with my credit card. - This CASH-ONLY DEMAND raises serious concerns. - We were appalled by the staff’s unprofessional conduct and baseless insistence on cash payment. I formally requested written verification of the alleged cancellation by Trip.com, presenting my payment receipt as proof of the valid booking. - Only after I challenged them did the staff relent, offering to check us in ‘as an exception’ without payment. - I escalated this issue to Trip.com the following day, and they explicitly stated that my reservation was never cancelled. - To avoid further disruption to our travels, we chose to temporarily defer the matter. Despite our decision to prioritize our trip, the hotel’s misconduct must be addressed to prevent future guests from similar experiences. Meanwhile, we strongly demand the hotel provide a reasonable explanation for what happened that night.

Отличный отель, небольшой, уютный, чистый, всё как мы и хотели при планировании путешествия. Очень приветливый владелец отеля Лоран, лично встретил нас в 2 часа ночи и заселил в номер. До моря очень близко, идти минут 5-7, рядом находится все необходимое - кафе, рестораны, продуктовые магазинчики. Мы провели отличное время в данном отеле, вернёмся обязательно.

Останавливались на 1 ночь после прилета Приятное место близко к аэропорту с красивой территорией отеля. Хорошо отдохнули после перелета В номере было чисто, мебель хорошая Завтрак нормальный, на свой вкус еду найти можно Трамвайная и автобусная остановки недалеко

I enjoyed staying in this hotel regarding the location and the service, both are good Room condition is average

По всем параметрам отель понравился. Приятно встретили, заселили заранее без ожидания назначенного времени. Расположение идеальное, на первой линии в 100 метрах от пляжа и набережной. В шаговой доступности всё необходимое. Номер простенький, но очень комфортный, есть всё необходимое. Даже для работы за ноутбуком нашлось удобное место, что не часто для отелей 3*. Завтрак насыщен овощами, фруктами и зеленью. Остальное тоже в достатке, яичница, колбасы, сыры. Напитки холодные и горячие. Есть бассейн, но при наличии пляжа в шаговой доступности в него даже не заглядывал. Попался комбинированный вид, частично город, частично море. И это очень понравилось, тк по своему интересно любоваться панорамой города с высокого этажа. В целом отлично организованный и сбалансированный отель, видно владелец профессионал знает своё дело и получает от него удовольствие. В результате гости за доступную цену получают достойное проживание. Спасибо Olbia Hotel

Sakin bir hafta sonu için ideal bir mekan

I stayed for a day and it was a satisfying one. I enjoyed the aesthetics and the view of the place. Best thing is the open garden restaurant, gives quite a look. Breakfast is overall decent and there is a live counter for omelettes. Staff is helpful and speak english.

Everything was OK, but i got breakfast included in my package, and breakfast time was 7.30 AM to 10.30 AM. we went 9.30 no bread there no cakes when I asked they said finished also most of Staff not understand English. One other thing bad, they put fizzy drinks into room but didn't mention its charge able but we we check out that guy on receptionist he doesn't speak properly English which i could not understand him then he said to me you need to pay that much money for drinks i thought those were free bit argument because of misunderstanding which they are doing wrong either they shouldn't put drinks into fridge or should tell to customers straightforward. I think this is the wrong idea to make money that way. Also, there's a spa that includes hotel booking like sauna steam room, swimming pool there's some guys from hotel they miss guides for massage centre and charges 1800 Turkish lira for massage that free things they includes their time to robbed the customer that's no nice aswell I suggest to everyone don't go to massage from them just wasting money no professional people.

Останавливалась на 1 ночь, большой номер. Отличное расположение, рядом большой торговый центр. Хорошие завтраки, отличный кофе.

We stayed at the Holiday Inn Antalya for our honeymoon and had a lovely experience. The room was clean, comfortable, and well-maintained. We really appreciated the thoughtful honeymoon decorations — it added a special touch to our stay. The complimentary Starbucks drinks were a pleasant surprise and definitely appreciated! One small hiccup was the air conditioning — due to the cold weather, it was turned off by default and we had to call reception to enable it. Thankfully, the staff responded promptly and resolved it quickly. Overall, a great stay with warm hospitality. Would definitely recommend!