Tutustu aitoihin arvosteluihin ja todellisten matkailijoiden näkemyksiin, jotka auttavat sinua löytämään täydellisen majoituksen
Lähetetty12.5.2025
Vieraskäyttäjä
How can a hotel with no integrity operate legally?
On 20 November 2024, I booked a 3-night stay at Casamax Suites (21–24 April 2025) and paid the full amount of SGD 420.66 on the same day. We arrived at Casamax Suites around 9 PM on 21 April 2025 and proceeded with our check-in.
- After presenting our passports and booking confirmation at check-in, the front desk staff notified us that Trip.com had cancelled our reservation.
- We were in shock - how could this be? I hadn't received any cancellation notice from Trip.com. To confirm, I double-checked all my booking details with the front desk staff (booking date, payment date, booking number, etc.). Yet the staff still insisted that Trip.com had canceled our reservation.
- After such a long journey, we simply needed a resolution that would allow us to check in and get some rest.
- The front desk staff demanded we pay €300 before they would allow us to check in for just one night.
- Since it was already late, we reluctantly agreed to pay a €300 deposit to check in first, intending to resolve the issue with Trip.com in the morning. I then provided my credit card to the front desk for the deposit payment.
- Surprisingly, the hotel refused credit card payments. The staff demanded €300 IN CASH ONLY.
- I informed the staff that carrying €300 in cash was impossible since we'd already prepaid our full trip.
- Despite our explanation, the staff refused to let us check in unless we handed over €300 in cash. The staff suggested using the ATM at the hotel entrance to withdraw cash with my credit card.
- This CASH-ONLY DEMAND raises serious concerns.
- We were appalled by the staff’s unprofessional conduct and baseless insistence on cash payment. I formally requested written verification of the alleged cancellation by Trip.com, presenting my payment receipt as proof of the valid booking.
- Only after I challenged them did the staff relent, offering to check us in ‘as an exception’ without payment.
- I escalated this issue to Trip.com the following day, and they explicitly stated that my reservation was never cancelled.
- To avoid further disruption to our travels, we chose to temporarily defer the matter.
Despite our decision to prioritize our trip, the hotel’s misconduct must be addressed to prevent future guests from similar experiences. Meanwhile, we strongly demand the hotel provide a reasonable explanation for what happened that night.
Näytä lisää
Hinta yötä kohden alkaen:85 EUR
Lähetetty7.5.2023
Vieraskäyttäjä
Hyvä hotelli, mutta ei rantaviihde!!! Tyylikäs lobba ja reseptejä vyöhyke!!! Erinomainen ruoka ja palvelu!!! Ei ehdottomasti ajattelematta alue, kaikki on hyvin epämukavuutta, huonot uima-altaat ja vyöhykkeet niiden vieressä, erittäin huonot matot ja kevyet kuoret, huono äänen eristäminen huoneista!!! On mahdollista mennä täällä vain liike-hotellin 1-3 päivä!!! Kolmantena päivänä pyydämme meitä pelaamaan volleyball-pelikenttä, mutta vain yksi lupaus, kaikki ovat jo kidutettu siitä!!! Vuoden ranta-ajomatka hotelli ei suosittele!!!
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Lähetetty1.4.2024
Chris May
Had a really great time - hotel itself didn’t have much but being able take advantage of the facilities in the main hotel across the street was nice. Unfortunately the beach part was closed off due to construction and of course you’ll always get selfish people reserving pool chairs first thing in the morning so it was difficult to find a good spot unless you went right after breakfast
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Hinta yötä kohden alkaen:149 EUR
Lähetetty8.4.2025
Vieraskäyttäjä
Отель отличный. У нас был просторный, современный номер с шикарным видом. В номере есть все необходимое, чисто, комфортно. Все соответствует выбранному номеру на сайте. Отмечу, что отель 18+, т.е. без детей, неплохая шумоизоляция, спокойно, реально отдыхаешь. Хороший завтрак на выбор из специального меню, все вкусно, можно выбрать несколько блюд. Из ресторана прекрасный вид на море, гости отеля явно наслаждались завтраком и видом - располагающая атмосфера. Отдельное спасибо персоналу отеля, знают свое дело, приветливы, решали все вопросы, заселили быстро, все документы были подготовлены к нашему приезду. Администратор хорошо говорит на русском языке. У отеля есть свой ”пляж”, место с шезлонгами и спуском в море, в летний сезон должно быть здорово отдыхать здесь.
Отель находится недалеко от старого города, рядом с городским парком, все в пешей доступности (достопримечательности, рестораны, магазины).
Остались довольны на все 100%.
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Hinta yötä kohden alkaen:188 EUR
Lähetetty22.6.2024
Anonyymi käyttäjä
L’hôtel est super bien situé pas mal de restau et de fast-food à coter a aller à pied,
Le personnel sont super souriant, agréable,
Malheureusement le petit dej pas très copieux ( exemple pas de jus que du thé, plus de salé que de sucré )
La piscine est incroyable elle ferme à 00h si je ne dis pas de bêtise
La plage juste à côté, y’a pas mal de chat et de chien qui traîne autour de l’hôtel
Mais je le recommande car j’étais plutôt alaise
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Hinta yötä kohden alkaen:87 EUR
Lähetetty8.8.2025
Yankeprod Lans
Title: Truly Exceptional – A 10-Star Experience in Antalya! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
From the moment we stepped into this hotel, we knew we had found something extraordinary. The highlight of our stay was without a doubt Seçkin at the front desk – a truly classy gentleman whose warmth, professionalism, and exceptional management made us feel instantly at home. His hospitality is beyond words, and thanks to him, we enjoyed an incredible upgrade to a room that was simply stunning.
Breakfast here is absolutely outstanding – fresh, varied, and beautifully presented. The location is perfect: just a short stroll from the ocean, a few minutes from the Old City, and in a very safe, central area.
We have stayed in countless hotels around the world, but this one stands out as truly exceptional in every way. The combination of elegant comfort, flawless service, and warm human connection is rare to find. We are so happy to have discovered this gem in Antalya, and we can say without hesitation: we will be back very soon. This hotel now has us as loyal customers!
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Hinta yötä kohden alkaen:42 EUR
Lähetetty15.4.2024
sanchirbayar Undrakh
I'm sorry to hear about your experience at the hotel. Here's a revised version of your review reflecting your feedback:
Disappointing Experience at this Hotel, Antalya
I recently stayed at here, and unfortunately, my experience did not meet my expectations based on the information and images provided online. Here's a detailed review of my stay:
Accommodation (3/5): The room at Spa Hotel was not as advertised. The hotel lacks the amenities shown in the images, such as a pool and beach access. Additionally, the room did not offer any outside views as depicted in the promotional photos. This discrepancy was disappointing and misleading.
Service (3/5): While the staff was polite, the service did not fully compensate for the hotel's shortcomings. Check-in was efficient, but when I raised concerns about the discrepancies, the staff was unable to offer a satisfactory resolution.
Facilities (3/5): The Hotel does not have the advertised pool and beach amenities. This was a major disappointment, especially since I chose the hotel based on these features.
Overall Experience (3/5): My overall experience at this Hotel was disappointing and not reflective of the hotel's online portrayal. I would not choose to stay here again or recommend it to others seeking similar amenities.
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Hinta yötä kohden alkaen:63 EUR
Lähetetty16.8.2025
Anonyymi käyttäjä
Отель хороший, нам дали просторный удобный номер. Персонал отеля очень доброжелательный. На пляже с негативом не столкнулись, очень приветливые были. Мы были в будние дни, может с этим связано. В ресторане очень приветливый юный парень, не помню имени. В последний день не было уборки, просто поставили бумагу с полотенцами, было не очень приятно, так как после моря в номере пол за два дня пачкается. В целом отелем остались довольны.
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Hinta yötä kohden alkaen:76 EUR
Lähetetty19.7.2023
Anonyymi käyttäjä
I had a very enjoyable time at this hotel. It was very clean and private. The staff was friendly and hospitable and it is centrally located in the old town of Antalya. I would stay here again! I will definitely tell my friends to stay here if they have the chance.
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Hinta yötä kohden alkaen:98 EUR
Lähetetty24.9.2025
Vieraskäyttäjä
The hotel located in nice location, but they had few small problems. 1) they didn’t had disposable toothbrushes, that’s a big disappointment 4 star hotel. 2) they don’t give water everyday. 3) the rooms a bit small and a bit loud at night. 4) the menu they should add english to it, because it’s a bit annoying to translate all the time.
The only good thing is the beach is very nice.
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Hinta yötä kohden alkaen:82 EUR