Löydä 4 tähden hotellit kohteessa Antalya

How can a hotel with no integrity operate legally? On 20 November 2024, I booked a 3-night stay at Casamax Suites (21–24 April 2025) and paid the full amount of SGD 420.66 on the same day. We arrived at Casamax Suites around 9 PM on 21 April 2025 and proceeded with our check-in. - After presenting our passports and booking confirmation at check-in, the front desk staff notified us that Trip.com had cancelled our reservation. - We were in shock - how could this be? I hadn't received any cancellation notice from Trip.com. To confirm, I double-checked all my booking details with the front desk staff (booking date, payment date, booking number, etc.). Yet the staff still insisted that Trip.com had canceled our reservation. - After such a long journey, we simply needed a resolution that would allow us to check in and get some rest. - The front desk staff demanded we pay €300 before they would allow us to check in for just one night. - Since it was already late, we reluctantly agreed to pay a €300 deposit to check in first, intending to resolve the issue with Trip.com in the morning. I then provided my credit card to the front desk for the deposit payment. - Surprisingly, the hotel refused credit card payments. The staff demanded €300 IN CASH ONLY. - I informed the staff that carrying €300 in cash was impossible since we'd already prepaid our full trip. - Despite our explanation, the staff refused to let us check in unless we handed over €300 in cash. The staff suggested using the ATM at the hotel entrance to withdraw cash with my credit card. - This CASH-ONLY DEMAND raises serious concerns. - We were appalled by the staff’s unprofessional conduct and baseless insistence on cash payment. I formally requested written verification of the alleged cancellation by Trip.com, presenting my payment receipt as proof of the valid booking. - Only after I challenged them did the staff relent, offering to check us in ‘as an exception’ without payment. - I escalated this issue to Trip.com the following day, and they explicitly stated that my reservation was never cancelled. - To avoid further disruption to our travels, we chose to temporarily defer the matter. Despite our decision to prioritize our trip, the hotel’s misconduct must be addressed to prevent future guests from similar experiences. Meanwhile, we strongly demand the hotel provide a reasonable explanation for what happened that night.

Amazing hotel & amazing location. The spa was great also. The staff were great & friendly. The only issue I had was that one of the cleaners at the facility stole money I left in the room. I returned to the room 2mins later & was shocked to see the money not there. When I reported it. They told me the staff thought the money was a tip but the money was hidden so how could she possibly think that. The managers and receptionist kept insisting she took the money because she thought it was a tip but it was practically impossible to think that especially when knowing how I hid the money. I also took a video of the incident. They also threatened to call the police on me because they didn’t want me complaining about the incident in the lobby for other customers to hear. I don’t think they would have gotten anywhere with that because I was the victim of theft. They offered me a gesture of a free massage or wine & fruits. I wanted a different gesture because I had already paid for a message & had bought my own wine already. I wanted transfer to the airport when I was time to leave instead but they resfused. I asked them to include breakfast instead they refused. So had to settle for a 20minute massage. The massage was good though. Other than the theft everything else was amazing. There was a male receptionist who was also a little rude. The female receptionist was pleasant. Great hotel though I would definitely go back just make sure to keep valuables on me!

Modern hotel , clean , massive outdoor swimming pool , indoor swimming pool , sauna , steam room, all included in price , We went all-inclusive they offered breakfast from 7am till 10am then a late breakfast from 10am till 11am Lunch was served from 12.30pm till 2.30pm plenty of selections from crossaints , toast , cereals all your meats ham , chicken, omelette freshly prepared sausages, even the traditional Turkish delight, the hotel had a range of foods, dinner had cooking stations different food every day roast chicken , lamb donner meat , pasta station, chicken skewers, grilled chicken , meatballs chips soups lots of selections and a range of desserts from cheese cake, Swiss rolls , fruit apples bananas oranges , choclate mouses Also supper consists of a range of soups with breads pancakes , list goes on , There was a diet menu with salads , also coffee and cake is avalaible at 3pm till 4pm I'm bar area , The bar is free drinks from 10am till 11pm excellent service cocktails included , only do half pints though found that strange , Table service drinks were always topped up didn't need to queue at bar and they were so friendly and a great staff team restaurant staff bringing water to the table , Reception is open 24 hours , security on gates only hotel guests allowed in , they offered a spa on site very expensive loads of better value else where , there is a shop on site , also taxi rank is outside cost £18 in taxi from airport to hotel and £12 back from the rank plenty of bars and restaurants and shopping centres in area and dentists if looking for work Lovely views of sea and mountains ,

Had a really great time - hotel itself didn’t have much but being able take advantage of the facilities in the main hotel across the street was nice. Unfortunately the beach part was closed off due to construction and of course you’ll always get selfish people reserving pool chairs first thing in the morning so it was difficult to find a good spot unless you went right after breakfast

Nice hotel with limited functionality of my aircon. Worked for two hours and then auto switch off. Told staff, no cure. Air con was not able to lower room temp to comfy level but it was hot outside (41C). Elevators broke down several times during my week. Elevators did not go all the way to second floor Apart from those troubles, restaurant and pool bar staff are super. Reception staff, kind of ignorant/nonchalant approach to complaints. It was kind of my own fault that temp was not comfy in the room because the room type I had chosen! Hotel is nice and clean and modern. Pool is great.

L’hôtel est super bien situé pas mal de restau et de fast-food à coter a aller à pied, Le personnel sont super souriant, agréable, Malheureusement le petit dej pas très copieux ( exemple pas de jus que du thé, plus de salé que de sucré ) La piscine est incroyable elle ferme à 00h si je ne dis pas de bêtise La plage juste à côté, y’a pas mal de chat et de chien qui traîne autour de l’hôtel Mais je le recommande car j’étais plutôt alaise

Отель хороший, нам дали просторный удобный номер. Персонал отеля очень доброжелательный. На пляже с негативом не столкнулись, очень приветливые были. Мы были в будние дни, может с этим связано. В ресторане очень приветливый юный парень, не помню имени. В последний день не было уборки, просто поставили бумагу с полотенцами, было не очень приятно, так как после моря в номере пол за два дня пачкается. В целом отелем остались довольны.

Останавливалась на 1 ночь, большой номер. Отличное расположение, рядом большой торговый центр. Хорошие завтраки, отличный кофе.

A very good experience. I visited Antalya for the first time. This place was very clean and welcoming. I had a comfortable stay. The receptionist and staff were all welcoming especially Khris from the reception who was doing a fabulous job. She always answered my queries in a very polite manner. The place has everything you need for a comfortable stay. Breakfast was good too. The only downside was it's a bit far from the city center. And they forgot to change the filled garbage bag from previous stay mostly because the person who did the housekeeping was new. Overall it's good and id definitely visit again for sure! Thanks for a beautiful stay!

The hotel located in nice location, but they had few small problems. 1) they didn’t had disposable toothbrushes, that’s a big disappointment 4 star hotel. 2) they don’t give water everyday. 3) the rooms a bit small and a bit loud at night. 4) the menu they should add english to it, because it’s a bit annoying to translate all the time. The only good thing is the beach is very nice.