Löydä 4 tähden hotellit kohteessa Antalya

How can a hotel with no integrity operate legally? On 20 November 2024, I booked a 3-night stay at Casamax Suites (21–24 April 2025) and paid the full amount of SGD 420.66 on the same day. We arrived at Casamax Suites around 9 PM on 21 April 2025 and proceeded with our check-in. - After presenting our passports and booking confirmation at check-in, the front desk staff notified us that Trip.com had cancelled our reservation. - We were in shock - how could this be? I hadn't received any cancellation notice from Trip.com. To confirm, I double-checked all my booking details with the front desk staff (booking date, payment date, booking number, etc.). Yet the staff still insisted that Trip.com had canceled our reservation. - After such a long journey, we simply needed a resolution that would allow us to check in and get some rest. - The front desk staff demanded we pay €300 before they would allow us to check in for just one night. - Since it was already late, we reluctantly agreed to pay a €300 deposit to check in first, intending to resolve the issue with Trip.com in the morning. I then provided my credit card to the front desk for the deposit payment. - Surprisingly, the hotel refused credit card payments. The staff demanded €300 IN CASH ONLY. - I informed the staff that carrying €300 in cash was impossible since we'd already prepaid our full trip. - Despite our explanation, the staff refused to let us check in unless we handed over €300 in cash. The staff suggested using the ATM at the hotel entrance to withdraw cash with my credit card. - This CASH-ONLY DEMAND raises serious concerns. - We were appalled by the staff’s unprofessional conduct and baseless insistence on cash payment. I formally requested written verification of the alleged cancellation by Trip.com, presenting my payment receipt as proof of the valid booking. - Only after I challenged them did the staff relent, offering to check us in ‘as an exception’ without payment. - I escalated this issue to Trip.com the following day, and they explicitly stated that my reservation was never cancelled. - To avoid further disruption to our travels, we chose to temporarily defer the matter. Despite our decision to prioritize our trip, the hotel’s misconduct must be addressed to prevent future guests from similar experiences. Meanwhile, we strongly demand the hotel provide a reasonable explanation for what happened that night.

Modern hotel , clean , massive outdoor swimming pool , indoor swimming pool , sauna , steam room, all included in price , We went all-inclusive they offered breakfast from 7am till 10am then a late breakfast from 10am till 11am Lunch was served from 12.30pm till 2.30pm plenty of selections from crossaints , toast , cereals all your meats ham , chicken, omelette freshly prepared sausages, even the traditional Turkish delight, the hotel had a range of foods, dinner had cooking stations different food every day roast chicken , lamb donner meat , pasta station, chicken skewers, grilled chicken , meatballs chips soups lots of selections and a range of desserts from cheese cake, Swiss rolls , fruit apples bananas oranges , choclate mouses Also supper consists of a range of soups with breads pancakes , list goes on , There was a diet menu with salads , also coffee and cake is avalaible at 3pm till 4pm I'm bar area , The bar is free drinks from 10am till 11pm excellent service cocktails included , only do half pints though found that strange , Table service drinks were always topped up didn't need to queue at bar and they were so friendly and a great staff team restaurant staff bringing water to the table , Reception is open 24 hours , security on gates only hotel guests allowed in , they offered a spa on site very expensive loads of better value else where , there is a shop on site , also taxi rank is outside cost £18 in taxi from airport to hotel and £12 back from the rank plenty of bars and restaurants and shopping centres in area and dentists if looking for work Lovely views of sea and mountains ,

Отель отличный. У нас был просторный, современный номер с шикарным видом. В номере есть все необходимое, чисто, комфортно. Все соответствует выбранному номеру на сайте. Отмечу, что отель 18+, т.е. без детей, неплохая шумоизоляция, спокойно, реально отдыхаешь. Хороший завтрак на выбор из специального меню, все вкусно, можно выбрать несколько блюд. Из ресторана прекрасный вид на море, гости отеля явно наслаждались завтраком и видом - располагающая атмосфера. Отдельное спасибо персоналу отеля, знают свое дело, приветливы, решали все вопросы, заселили быстро, все документы были подготовлены к нашему приезду. Администратор хорошо говорит на русском языке. У отеля есть свой ”пляж”, место с шезлонгами и спуском в море, в летний сезон должно быть здорово отдыхать здесь. Отель находится недалеко от старого города, рядом с городским парком, все в пешей доступности (достопримечательности, рестораны, магазины). Остались довольны на все 100%.

Had a really great time - hotel itself didn’t have much but being able take advantage of the facilities in the main hotel across the street was nice. Unfortunately the beach part was closed off due to construction and of course you’ll always get selfish people reserving pool chairs first thing in the morning so it was difficult to find a good spot unless you went right after breakfast

Nice hotel with limited functionality of my aircon. Worked for two hours and then auto switch off. Told staff, no cure. Air con was not able to lower room temp to comfy level but it was hot outside (41C). Elevators broke down several times during my week. Elevators did not go all the way to second floor Apart from those troubles, restaurant and pool bar staff are super. Reception staff, kind of ignorant/nonchalant approach to complaints. It was kind of my own fault that temp was not comfy in the room because the room type I had chosen! Hotel is nice and clean and modern. Pool is great.

Minulla oli hiljattain ilo yöpyä Old Town Point Hotel Spassa Antalyassa, ja se ylitti kaikki odotuksemme. Sisäänkirjautumisesta lähtien henkilökunta ylitti odotukset tarjoamalla meille ilmaisen päivityksen, mikä loi tunnelman fantastiselle oleskelulle. Päivitetty huone oli paitsi tilava, myös kauniisti sisustettu, tarjoten ylellisen ja mukavan lomanviettopaikan. Kahden yön oleskelumme aikana löysimme täydellisen tasapainon hotellissa rentoutumisen ja lumoavan Antalyan kaupungin tutkimisen välillä. Hotellin erinomainen sijainti mahdollisti kätevän uppoutumisen paikallisen festivaalin maagiseen tunnelmaan, mikä toi matkaamme uuden ilon. Hotellin joustavuus ja anteliaisuus todella erottuivat edukseen. Kun päätimme pidentää oleskeluamme yhdellä ylimääräisellä yöllä, he ystävällisesti antoivat meidän tehdä niin samassa päivitetyssä huoneessa ilman lisämaksuja. Tämä ele ei ainoastaan ​​osoittanut heidän sitoutumistaan ​​asiakastyytyväisyyteen, vaan teki myös kokemuksestamme entistäkin ikimuistoisemman. Old Town Point Hotel Spa ei ole vain majoituspaikka; se on kohde, joka ymmärtää ja huomioi vieraidensa tarpeet luoden aidon vieraanvaraisuuden ilmapiirin. Suosittelen tätä hotellia varauksetta kaikille Antalyassa vieraileville, jotka etsivät ihastuttavaa yhdistelmää ylellisyyttä, mukavuutta ja poikkeuksellista palvelua. Huomaa, että kuvat ovat toiselta yöltämme siellä. Ensimmäisenä yönä halusimme vain nukkua 😴

I'm sorry to hear about your experience at the hotel. Here's a revised version of your review reflecting your feedback: Disappointing Experience at this Hotel, Antalya I recently stayed at here, and unfortunately, my experience did not meet my expectations based on the information and images provided online. Here's a detailed review of my stay: Accommodation (3/5): The room at Spa Hotel was not as advertised. The hotel lacks the amenities shown in the images, such as a pool and beach access. Additionally, the room did not offer any outside views as depicted in the promotional photos. This discrepancy was disappointing and misleading. Service (3/5): While the staff was polite, the service did not fully compensate for the hotel's shortcomings. Check-in was efficient, but when I raised concerns about the discrepancies, the staff was unable to offer a satisfactory resolution. Facilities (3/5): The Hotel does not have the advertised pool and beach amenities. This was a major disappointment, especially since I chose the hotel based on these features. Overall Experience (3/5): My overall experience at this Hotel was disappointing and not reflective of the hotel's online portrayal. I would not choose to stay here again or recommend it to others seeking similar amenities.

Отель хороший, нам дали просторный удобный номер. Персонал отеля очень доброжелательный. На пляже с негативом не столкнулись, очень приветливые были. Мы были в будние дни, может с этим связано. В ресторане очень приветливый юный парень, не помню имени. В последний день не было уборки, просто поставили бумагу с полотенцами, было не очень приятно, так как после моря в номере пол за два дня пачкается. В целом отелем остались довольны.

Останавливалась на 1 ночь, большой номер. Отличное расположение, рядом большой торговый центр. Хорошие завтраки, отличный кофе.

The hotel located in nice location, but they had few small problems. 1) they didn’t had disposable toothbrushes, that’s a big disappointment 4 star hotel. 2) they don’t give water everyday. 3) the rooms a bit small and a bit loud at night. 4) the menu they should add english to it, because it’s a bit annoying to translate all the time. The only good thing is the beach is very nice.