Hotellit aamiaisella kohteessa Hakone

Best service ever. The ryokan provided transport to nearby attractions and also picked us up when we are done for the day. The food was amazing too :)

華人友好，有台灣、香港（Miss 馬服務不錯👍）服務生，態度很好，熱情。 酒店套房設計，挺新，不是傳統温泉酒店，帶有些商務休閑氣息。 唯一要扣分的地方，洗手間有點味跑到房間了。床一般，睡得沒有白檀踏實。 勝在於綜合評分高。

We were looking for onsen with private bath on the balcony and probably hit the sweet spot. Unfortunately we had only 1 night stay, but it was fantastic. Onsen is located at the top station Gora, where you can get from Odawara. That’s around 2 hours from Tokyo all together, around 3 hours from Kyoto. Last 2 sections of the way are going through a picturesque steep railway. Views are great! Be sure to rush to the front or back seats (doesn’t matter which) to secure a spot for nice photographs. Private bath is fantastic, rooms are clean and spacious with a touch of ryokan style (tatami etc). That’s a perfect place to sit and relax doesn’t matter it’s sunshine or pooring rain outside. The food was fantastic (according to my wife), however the options are limited if you’re not eating fish or sea products due to allergy or other reasons. For Karaku team - I would suggest adding a signature wagyu set for those who would like something else. Selection of wine and alcohol drinks is superb. Free snacks and coffee are available till 8 p.m. as well with a view terrace. For those who like some regular conbini stuff - Lawson is around 10 mins walk with Miyazaki style trains passing by👌🏻 All in all, we wish we had stayed at least 2 nights as there are lots of activities around.  Thanks to Karaku staff for a warm welcome and tailored experience!

A beautiful hotel sited beside a nice lake. Very good view and it has a nice public onsen. Service is good, food is good and nice big soft beds. The only bad thing is that it is very far from the major town. You have to drive out for food. Once you buy your snacks and drinks in advance, then it will be all good.

The private onsen service was terrible. Please do not get the private onsen. The receptionist in the onsen does not understand english. The receptionist also did not assist us. The time was also incorrect. We were supposed to have 8-9 and 9-10 slot. But ahe is so confused. And 9:30 they are already knocking our doors calling us to come out. A totally bad experience in the private onsen. The hotel is ok. Food is also good. The private onsen which was supposed to be the highlight of our trip… became the worst. Total waste of money

Overall an ok stay. A bit hard to find, very limited English spoken by the staff which led to some confusion (even for the representatives who were assigned to us by English speakers). Felt quite formal and not that warm Room was more or less as expected, and the dinner and breakfast meals were quite elaborate. Felt that breakfast was actually the stronger meal of the two, so wasn’t necessarily worth it to pay extra for dinner. I’d likely skip doing dinner in the future. The room attendant who helped us was very kind and attentive, although we had a bit of language barrier given we don’t speak Japanese. The big disappointment was even though the ryokan is advertised as allowing guests to book one of the larger hot springs on the property for private use for 45 minutes, we weren’t able to do this. We arrived within the designated check in time and were told that it was all booked up for the day. There was no way to book in advance and we were only staying for one night, and they didn’t try to accommodate allowing us to book at all for the next day before checkout. This really hampered the experience overall - we weren’t that interested in using the gender segregated facility (was traveling with my partner who is the opposite gender) as we wouldn’t be able to spend time together, and the tub in our room was quite small. They should amend this policy to allow all guests to book a private hot spring time or not advertise it as part of the room! Feels like we got cheated out of the service and we weren’t offered anything else as an alternative. I would have booked another ryokan had I known this were the case - there are many others in Hakone which are much better value and have nicer / newer private facilities for around the same price. I wouldn’t recommend Yama no Chaya given this was a big part of what we thought would make it a good experience

This hotel is a paradise in the mountains of Hakone! Traditional style of the rooms - it feels like you are living in a Japanese family. We were prepared a traditional dinner, which was served in our room. It was very tasty and varied! The hotel has 3 onsen: 2 - private, 1 - public. We visited only the private ones (you need to book a time in advance at the reception upon check-in, the visit time is 30 minutes). It was wonderful! The hotel also provides a transfer from and to the nearest train stations. The rooms are clean, cozy, we slept on tatami under soft blankets. The hotel has a relax room. With massage chairs and a very quiet atmosphere. We stayed in this room after visiting the onsen and got great relaxation. And you are also given national clothes for rest and sleep. It is very beautiful and cute. Breakfasts were also in kaiseki style - varied and unusual. The hotel staff is very kind and friendly. this hotel allows tattoo baths. great experience, thank you very much! want to come back again!

Need to walk a bit from the train station but there is a shuttle bus from here to the train station. Customer service was great and enjoyed the bath outdoor in rainy weather.

Yleisesti ottaen vaikutelma on myönteinen, ja kiitämme henkilöstöä heidän huolestaan. Kuitenkin ryokan on melko vanha, ja kaikkien huoneiden sisällä on haju ikä, mikä ei ole kovin mukavaa jäädä sinne. Japanilainen ruoka on hyvin erityistä se on vain henkilökohtainen maku, mutta en voinut saada aamiaista tai lounas siellä. Koska tämä oli kaikkein kalliin “hotelli” matkustamisen aikana 14-day Japanin ympäri, odotuksemme olivat hieman korkeammat. Joka tapauksessa kiitämme henkilöstöä tästä ainutlaatuisesta kokemuksesta.

寝るだけなのでドミトリーを選び、あまり期待はしていませんでした。 しかし、ベッドの上にタオル(バスタオルとフェイスタオル)や浴衣、歯ブラシ、耳栓が用意されてました。 お風呂には洗顔・シャンプー・ボディソープはもちろん、コットンやヘアブラシや化粧水・乳液もあり、ホテルとなんら変わりませんでした。 大浴場の明かりが点滅していたのが少し気になりました。 シャンプー・ボディソープは2種類あり、1つは香りが良かったです。 個人的には大浴場に水が置いてあったのが好印象です。 2段ベッドの上だったので、下や横の人が動くとかなり揺れました。自分も動く時はなるべくゆっくりするように心がけました。 事前に口コミを見て行ったので、夜ご飯はコンビニで買いました。 外国の方もいて、部屋で話してる声が聞こえてくることもありましたが、夜中に騒いだりする人はいなかったので、で比較的快適に過ごせました。 時間帯にもよるのか、ネットが少し繋がりにくいです。 今度また箱根に来る時も利用したいです。