Hotellit aamiaisella kohteessa Taichung

I write with much disappointment on your lapse in hotel service. I checked in on 3/12/25 and my son caught a cold. I was at the hotel lobby at 1.5hrs earlier requesting for a check in but it’s allowed. My son and I were left to rest n sleep at the lobby. No one came to us or any empathy shown at all. The next day as my son was unwell n resting in the room, there was dragging sounds that can be heard from the room which lasted for about an hour plus. I called the reception and was told that there is no guest staying above my room 701 nor beside us. My hair stands and immediately requested for a change of room. Without empathy, the reception told me that it could housekeeping upstairs. I was even more puzzled n worried why is there housekeeping where there is no one staying above my room n beside my room? The reception mentioned that they will check again even though I requested for a change of room a few times. Finally, a lady who came to ‘help me’ change room. She given me a doubtful expression and asked me if the dragging sound is still there with no empathy. Thankfully after she asked, there are dragging sounds are heard. She was standing in my room to only see me scramble to pack my things with no apology or empathy. To make things worse, she asked me what time I want to have my breakfast the next day. I really do not appreciate the question when I busy packing my things to a new room. I was later told by the in charge for that day named Connie that the staff are trained not to help guest with their luggage. So is this the reason to show no empathy to your guests by asking the guests' breakfast timing? The lady brought me to third floor but I do not feel good at the walkway as super dark and eerie feel and requested for another room. On my final day staying at the hotel, I was given a call half an hour before 11am to ask to check out of the hotel. I had never encounter such thing before. It then brings me the question whereby if your check in time is 6pm and your check out time is 11am, why then there is a need to rush guests out of the hotel? The hotel will have ample 7hrs for housekeeping. Also, if the room beside my room 701 n above unit has no guest staying, why is it that I cannot check in early on the day of arrival on 3/12/25 where my son is not well? Even more shocking to me, during checking out of the hotel, I was given a document saying that I purchased laundry item which I did not. Imagine if it’s a confidential document that the staff reveal to a wrong guest? This is totally not professional. I requested for the names of staff and the email for me to feedback to the management but they are not willing to do it. I was standing at the front counter in the cold wind for 10 minutes requesting for it. It's really ridiculous! Later, the in charge that day named Betty finally succumb to my request but repeat rudely her name to me. It's such a shame that the hotel is such a good location but I will seriously reconsider or even recommend anyone to stay in there again I hope to hear from you on the above mentioned. Thank you.

This was, without a doubt, the best hotel I stayed in during my trip to Taiwan. For context, I also visited other cities like Taipei and Kaohsiung, but this hotel in Taichung stood out above the rest. The location was absolutely perfect, very close to the Taichung Railway Station, which made exploring the city incredibly convenient. We arrived way too early, around 8:00 a.m., but we were immediately greeted by smiling staff who were so welcoming. They kindly helped us with our luggage for safekeeping, something we truly appreciated. They gave us proper luggage tags, and our bags were placed in an area right next to the staff for monitoring, which gave us great peace of mind. We also asked for directions to some places we wanted to visit, and they went above and beyond by printing out a hard copy of the route for us. This was my first time experiencing such thoughtful service, and it made a huge difference. We headed out, explored a few spots, and returned later in the afternoon for check-in. To be honest, I didn't have high expectations since it was a budget hotel but oh boy, was I impressed. The room was spotless and smelled wonderfully fresh, like it had just been thoroughly cleaned. Aside from the usual complimentary coffee and tea, they even surprised us with free Doritos and Biscoff biscuits, which was such a nice touch. The bathroom was also incredibly clean. We slept really well. Breakfast the next morning was good, with a nice variety. Although the selection was limited, everything tasted great, and they even offered a takeaway option, which was perfect for guests on the go. The next day’s breakfast was even better, they didn't repeat the same items, which showed real attention to detail and care for their guests. Even upon check-out, the staff remained warm and friendly, always smiling. What stood out most was that even the cleaners greeted us with a smile every time they saw us in the hallway. It’s that kind of genuine hospitality that turns a simple stay into a memorable experience. I highly recommend this hotel to anyone visiting Taichung!

Best resort in Taiwan and worth every penny. Highest level of service - it’s like being at a modern luxury ryokan in Japan except everyone speaks Chinese. Room design is brilliant, and one king room fit my family of 2 adults and 2 toddlers with a California king and a separate tatami area. The room has an epic view from every angle the moment you walk in the door and includes a private outdoor onsen connected to your bathroom. I noticed many private in-room onsens in Japan are diluted down, but this was spring fed. The public onsen was huge, extremely well maintained, and included a large walled zen garden with an adjacent sauna and cold plunge. I was lucky enough to experience this area all to myself with one other guest leaving as I arrived and another guest arriving as I was leaving. In China, this onsen would have comfortably accommodated 100 bathers. The spring water is not high in sulfuric content (doesn’t smell like rotten eggs), and the temperature is relatively mild - ideal for my family. Given the limited availability of the hotel online, I was expecting it to be more crowded. I got the sense that room rates are controlled to optimize guest experience, not profit, while staff are trained to ensure that customers never feel like they are being ripped off or “sold”. It seemed there were more staff than guests on site. I originally booked 2 rooms, and some of my family members couldn’t make the trip. We didn’t need the second room, and the staff were very gracious to refund and cancel the second room on the spot. When I’m back in Taiwan or traveling to a place where Hoshinoya does business, I would not hesitate to book again and make a special journey to stay at one of their destination resorts.

Best hotel we stayed since our Taiwan trip. Was upgraded to a huge room and it exceeded our expectation. Every things was explained to us patiently during our check in. It was all within walking distance to 2nd market, Miyahara and night market. Will definitely stay again in Taichung if we ever return.

Near Yizhong night market and many good restaurants. Also close to many bus stops. I traveled only by bus when staying in Taichung and it was so convenient. Even though my room is not spacious, it is clean and comfortable to stay. Trash is taken out every day. There is a water dispenser near the elevator that guests can use. The hotel staff is also really nice.

Location - I’m not sure if we just missed out on what’s nearby. But we did walk on the sides, we were searching around of what’s there to see. We didn’t see much, like we realized after walking for a few minutes that we just found the convenient store which is kinda far if that was the nearest available (or again, there could be one the other side we don’t know haha). So after walking around, and realizing there’s nothing much to see. We already booked an Uber going to the night market. It wasn’t that far from the HSR Station. I couldn’t remember the exact distance and travel time. But if I find it far I’d normally remember it and say it. Service - it was an easy check-in and check-out. Though, I almost forgot to get a receipt. Had to proactively ask for one. Luckily we decided to stay for a bit after checking out, we remembered it and got to request for it. I like how they already asked upon checking in if we need a room cleaning service. That was convenient. The breakfast was so so (on my personal taste bud). Don’t get me wrong, it wasn’t that bad. I love the room the most! We were happy about how spacious it is. And it has an AI box which we loved. The bathtub has a tv, the shower area was spacious, the ambience of the room, hallways and lobby. The free snacks. The brand of the body wash and conditioner. The free Nescafe machine in the lobby. I’d definitely recommend it and I’d stay here again. (Though I still have a pending concern that I have to figure out myself, cause the amount showing in the invoice was different from the amount showing on tha app. Haven’t checked how much was the final amount taken out on my card) The late check out costs Ntd$1,000/hour

Stayed here from 10 Apr to 14 Apr. It is about 10-15mins walk Taichung Railway station. The hotel is within the central district of Taichung (buildings are older here), but the hotel itself looks and feel relatively new and modern. It is conveniently located near lots of food options, and the Taichung Second Market and Miyahara is only about 5-10mins walk away. The room is clean and spacious. It has a nice modern design too. The basic amenities such as shampoo, shower gel, lotion and hairdryer are provided. Can’t seem to find local channels on the TV but you can use apps like netflix and youtube. The hotel also provides complimentary breakfast, tea time (if i recall correctly) and supper. The variety is acceptable given that this is not a big hotel. food is decent too. For breakfast there was a mini salad bar, porridge station, various steamed buns, toasts. For supper, there were braised minced meat rice and side dishes, soup, DIY noodle station, steamed buns, toasts, DIY beancurd station, some snacks/tidbits. There is also dessert with red/green bean soup, drinks and ice cream. Just one minor hiccup - a false fire alarm was trigger at 4am on one of the nights which only affected the higher floors from 9th storey and above. The guests on our storey werent aware if the lift is working or if it is safe to use and we ended up climbing the stairs down, only to find out later that there was no real fire. The affected guests waited at the lounge for about 30mins as the alarm was still ringing. The firemen eventually came and turned off the alarm. The hotel did apologise for the inconvenience by pasting a notice in the lift and informed guests to reach out to them if there are any queries. It would be nice if the hotel can engage the affected guests more directly and possible provide some form of compensation as service recovery. Nonetheless, still a pleasant stay overall!

Firstly, the hotel management has strong empathy allowing me to cancel 1 night last minute due to family issues that I have to check out 1 day earlier. But to my surprise, Check in timing is surprisingly at 4pm. Gym facilities is under renovation but did not prior inform the guest upon check in. On Trip.com, stated open 2023 which is very misleading that the hotel was newly renovated or newly built. But the rooms are old but luckily not rundown and rooms are clean.

Families with kids and elderly book 2 double bed quadruple. Room is clean, bed is.comfortable. kids is happy with the jacuzzi. The location is not convenient but.they.provide shuttle services to and fro feng jia night market. Lucky we have our own driver to go other tourist attractions so is still ok. Overall is a nice stay.

Right outside a bus stop which we took number 19 to visit Western Palace. Plus we transferred to 9018 all the way to Lukang old town from the Museum of Dinosaurs and Botanical garden. All a walking distance to 7-11 and nearby has restaurants. Room is alright for us. Bathroom is clean. There is a laundry room at 5th floor, both wash and dry are 50 dollars each. We are very pleased with this location and hotel quietness. Nice n comfy.