Hotellit aamiaisella kohteessa Luzern

Location is great for city shopping. Restaurant is nice and food quality is high. Stayed in a very small room without lake view. People at next building were doing gym and able to look clearly the room without too much privacy. Very noise on traffic due to proximity to the main road if you open windows for fresh air. The bathtub plug is too old and hurt my finger with loose metal chips come off. Recommend to stay only for lake view room during non-peak season. Otherwise, not very cost efficient except you get a big pocket.

The hotel is very nice and the rooms are well equipped. Everything is there, also slippers and L'occitane products. The view of the city - if you have a good room - is wonderful. Ah, and the room is very clean ! On the negative side, the bed was uneven, maybe because it was used too much, so sleeping was a bit uncomfortable. Then, the rooms are not so spacious. For one or two nights, I fully recommend coming here. I will rather go to a more modern hotel next time because of the uneven mattress.

Location wise is good as it’s right in the middle of the old town. Walking distance from the ferry dock and train station but stairs and cobblestones make it hard to drag your luggage. The only redeeming quality about the room is its size. The quadruple room is a good size for 4 adults with 4 luggages. However the amenities are close to nothing, the wifi is crap and the TV is always faulty. Cleanliness is average - doors are chipped and rusty, the tub is also chipped and dirty. We stayed quite a lot of nights and after the first two nights it’s like the housekeeping staff gave up on properly cleaning the room and replenishing the amenities. Would stay again only as a last resort.

Check in was pretty fast and easy. The rooms are pretty decent with size, but only allow 2 adults and 1 child on the double bed. Paying for an additional bed for adult costs CHF 80, which is reasonable. However, since I have 2 young kids, I also have to pay for the additional bed. Though not a big deal, but hope hotel can revise the occupancy policy to offer family with 2 young child to stay in without additional costs, Location wise, it’s fantastic. Next to a university.

The hotel offers a convenient location near the train station, and the room was clean, comfortable, and well-maintained. From a facilities standpoint, everything met expectations. However, the service provided during the night shift was disappointing. Shortly after midnight, I contacted the front desk for assistance with locating an Apple Store or confirming the train route to the airport, as my phone screen had just been damaged. The staff member on duty displayed impatience and a clear unwillingness to communicate. He repeatedly told me not to worry in front of him and to “figure it out myself,” which was both unhelpful and unprofessional. His information was also inconsistent—first claiming the Apple Store near the train station could repair phones, then insisting there was no Apple Store in the area. When I approached the reception directly for further assistance, he again refused to help. By contrast, the morning receptionist was courteous, patient, and provided clear guidance, including the fact that a train transfer was required to reach the airport—details the night staff had not mentioned. It is unfortunate that one staff member’s attitude overshadowed an otherwise positive experience. With more consistent and professional service across all shifts, this hotel would be an excellent choice for travelers.

Hotelli sijaitsee Lucernen aseman lähellä ja helposti saatavilla. Lisäksi lyhyt kävely kappeli sillan ja vanhan kaupungin. On ruokailualue, jossa voit syödä ja tarjoaa myös kahvia ja teetä 24/7. Televisio ei kuitenkaan ole englantilaisia kanavia ja nauha on kylmä. Kylmävettä on kuuma, mutta se ei kestä kauan.

Hotel Monopol Luzern is a highly-rated, centrally located hotel in Lucerne, Switzerland, known for its classic elegance, lake views, and proximity to attractions like the Chapel Bridge and right next to Luzern train station. It was built in 1899 with historic and most architecturally in wood building. Breakfast was good and has variety of choices. It has McDonald and Starbucks below the building which make it super convenient.

Room is clean. However do expect a basin in the front of your bed and 2 fans as there are no air conditioner. Always keep your luggages with you and don’t leave it unattended. The hotel has only a security camera in the entrance area, there are no other cameras placed in the hotel. Just be extra vigilant!

Not near city centre. However, hotel provided free ticket for public transport there. Overall, a very pleasant experience during my stay there.

This hotel is family friendly hotel. Mount Pilatus is very close to hotel. Amazing hotel. Dinner is next to hotel where you can buy food drinks etc. If you have children this hotel is value for money 🌟🌟🌟🌟🌟