Hakone Hotels with Parvekkeita

Best service ever. The ryokan provided transport to nearby attractions and also picked us up when we are done for the day. The food was amazing too :)

I had a wonderful stay at Rakuten Stay Fujimi Terrace! The day before check-in, I received an email with the entrance code, which made the whole process very smooth. The room was exactly as described on the website—with large windows offering an incredible view of Mt. Fuji, the torii gate, and the lake. The scenery alone made it more than worth it. We had eight people staying in two 4-person rooms located on the third floor. One of the rooms was slightly larger and had extra bedding stored in the closet—enough to comfortably sleep two additional people. There were two bathrooms and two toilets in total, which was perfect for a group or family. The main bathroom included a sauna, hot spring-style bath, shower area, double sinks, a washing machine, and a water dispenser. The second bathroom had a separate shower area and a single sink. Both toilets were separated spaces from bathrooms with high-tech with bidet functions and small sinks. The large dining table and spacious sofa area easily seated all of us. We spent many relaxing moments on the balcony, soaking our feet in the warm onsen foot bath, chatting, and admiring the stunning view. The kitchen was fully equipped with a dishwasher, detergent, a large fridge stocked with complimentary drinks, a capsule coffee machine, and a Japanese rice cooker that made delicious rice. The beds were on the firmer side but still soft and very comfortable. It was just a 3-minute walk along the lake to the 7-Eleven, accessible by elevator from the building. The nearby pier was where we boarded the pirate ship cruise, and about 13 minutes further along the lake was the Peace Torii—a fantastic photo spot. Don’t forget to grasp some delicious bread at “bakery and table” before boarding to the ship. After check-out, we stored our luggage in the lockers at Motohakone Port, took the pirate ship to Togendai, transferred to the ropeway to Sounzan, and visited Gora and Kowakudani before taking the mountain bus back to Motohakone to pick up our luggages. There are 4 lockers for suitcase up to 32 inches ¥700, 12 lockers for 24 inches ¥600, and 10 lockers for smaller size of bags ¥400. From there, we had a pre-arranged shuttle take us back to Tokyo. The whole route was smooth and well-organized—perfect for a larger group traveling without a car. Overall, I highly recommend Rakuten Stay!

Check in took quite some time as there were many guests checking in at 3pm. The hotel has a western ryokan feel. It has 2 onsens which they alternate between men and women and I suggest going to both. The one on level 5 has a waterfall view. Dinner was buffet style and the variety was great. I super love the fresh Sashimi, the miso soup, the tempura and sushi, snow crab etc. Room was clean and spacious with our own outdoor Onsen bath. Would love to come back.

Overall an ok stay. A bit hard to find, very limited English spoken by the staff which led to some confusion (even for the representatives who were assigned to us by English speakers). Felt quite formal and not that warm Room was more or less as expected, and the dinner and breakfast meals were quite elaborate. Felt that breakfast was actually the stronger meal of the two, so wasn’t necessarily worth it to pay extra for dinner. I’d likely skip doing dinner in the future. The room attendant who helped us was very kind and attentive, although we had a bit of language barrier given we don’t speak Japanese. The big disappointment was even though the ryokan is advertised as allowing guests to book one of the larger hot springs on the property for private use for 45 minutes, we weren’t able to do this. We arrived within the designated check in time and were told that it was all booked up for the day. There was no way to book in advance and we were only staying for one night, and they didn’t try to accommodate allowing us to book at all for the next day before checkout. This really hampered the experience overall - we weren’t that interested in using the gender segregated facility (was traveling with my partner who is the opposite gender) as we wouldn’t be able to spend time together, and the tub in our room was quite small. They should amend this policy to allow all guests to book a private hot spring time or not advertise it as part of the room! Feels like we got cheated out of the service and we weren’t offered anything else as an alternative. I would have booked another ryokan had I known this were the case - there are many others in Hakone which are much better value and have nicer / newer private facilities for around the same price. I wouldn’t recommend Yama no Chaya given this was a big part of what we thought would make it a good experience

Managed to get on the last boat ride across Lake Ashi and was there in time for the hotel shuttle pick up. It was pitch dark out around 5pm during Japan's autumn however the hotel lobby is cozy and inviting, one that is full of history. The friendly front desk handed me a key with a large wooden key chain, and I checked out the large room prior to my dinner timing. There's a door to partition the bedroom and toilet/entrance area which felt nice. Dinner was a set menu and one that was filling. There are ice machine dispenser at the male onsen level and female onsen was on the highest floor. There's a lift that brings you to right outside the spa so visitors won't have to walk across the lobby area in their yukatas. Onsen was clean and spacious, there's a shower area to clean up, a sauna, outdoor and indoor onsen. Dressing room area has all the amenities you need and the ice popsicle after onsen is a nice touch. Woke up the next morning to catch the sunrise and caught a nice view of golden rays spewing across Lake Ashi, the garden and the glorious Mount Fuji right from my room. 100% recommended staying at this hotel! Had a super filing Japanese breakfast and checked out to explore the rest of Hakone.

Very nice (and spacious - by tokyo standards) hotel!! We had a balcony view of the mountain and the golf course. I didn't read the description and was pleasantly surprised that there was an onsen (must pay 150 yen usage fee per person). It was a really nice onsen too. It was raining the day that we got there and it made the outdoor onsen just magical with the rain in the backdrop. However, they do not allow tattooed guests into the onsen so foreigners, please be aware. The room was nice and gave old timey feels. I appreciated the big, long couch too. One drawback was that there was no microwave in the whole building :( But overall, would come back. It's a 10 minute walk from the T Tozan bus (so you can get there pretty quickly from the Togendai bus/ropeway station. The Lawson is right there next to the bus stop too (we got to go while the Evangelion collab was going on). The hotel has a free shuttle bus to various locations too so I would inquire about those upon check-in since those have to be booked the day before, but if you have the Hakone free pass and don't mind walking, it's pretty accessible via the Tozan bus lines

I would really love to visit again. So conveniently located at togendai port. Just 5mins walk from back exit. Staff are international and speaks good english. Love the food and free flow alcohol at buffet. I booked private onsen for my family 3000yen for 40mins. Clean and comfortable. There is shuttle bus service from odawara station. Taked abt an hour. Prebook with the hotel for the shuttle bus to and from odawara. It's probably a lil pricey compared to other hotels but it's not the most expensive and I think it's worth it.

Our stay at the hotel was overall excellent, and we would still highly recommend it, especially for couples looking for a pleasant getaway. Almost everything was perfect—the room was clean and comfortable, the facilities were great, and every other staff member we encountered was polite and helpful. It’s truly a lovely place to spend time together. However, our check-in experience was noticeably unpleasant due to one staff member. She came across as unwelcoming and impatient, almost as if we were bothering her. She rushed through the process and felt quite pushy, especially when repeatedly questioning which language we preferred—even though we tried communicating in both Japanese and English. Her attitude made us feel uncomfortable and somewhat unwanted at first. Aside from this one incident, everything else was wonderful. We hope the hotel addresses such front-desk service issues so that future guests can enjoy a consistently welcoming experience from start to finish.

Booked with private onsen - best part of the hotel! The public onsen was never busy when we went and perfectly enjoyable. The nearby one that guests have access too offers more onsen options and is worth the 3 minute walk over. As others say, the buffet isn’t great. Most food is cold - so pick options you expect to be so (sushi etc) for the best option. The service was very good and the staff very helpful and friendly.

20 min uphill hike from Gora station. Or you can take cable train up hill for two stations and walk on flatland for about 8 minutes to hotel. Hotel has shuttle bus. They dropped us off on the way back. You can possibly call to pick you up at Gora station. Trip.com reservation options show you prices for one adult. It's very hard to book for 3 people to stay in one room to save money. I sent a custom request to the hotel exactly this - 3 people in one room. Trip.com charged me $270 and when I got to the hotel, they said I have to pay $300+ more for 2 more people. That was not clearly communicated to me by either Trip.com or hotel. There's a language and cultural barrier. In Japan, you pay per person - not by rooms. They scan your all passports of everyone staying - not just the person who books. With last minute notice, I had no choice but to pay more as other hotels nearby are filled up and we were very tired from 4 hours train transfers dragging our bags plus 8 minutes walk to the hotel. All in all, if trip.com room selections are not a perfect fit, I can't recommend booking this hotel. Custom messages are not recognized. Communication is lacking. You will get charged last minute without any alternatives left. For $570 a night, we could have a way better hotel in Hakone. The breakfast also wasn't memorable and you have to reserve it ahead of time. I would not come back.