Löydä 5 tähden hotellit kohteessa Jinan

"Everything is good especially the restaurant. Serve delicious food at reasonable price. Room is a bit cramped due to layout. Front service staffs are welcoming and warm but can be more informative, only answer to question asked."

"Really enjoyed the stay at the continental hotel! Check in is swift. I even got an upgrade with beautiful square view. The bedding is very comfortable and clean. The staff downstairs slowed the revolving door every time my 90 year old mom passed through and helped her. We were very touched. Thank you!"

"I found what looked like an engorged tick or bedbug crawling up my bed. The hotel is pretty and I booked it for 1 night as a luxury treat so I could get a good rest for my layover stop to another destination. My room smelt like stale smoke unfortunately, though I had asked for non-smoking. I paid extra on my booking for breakfast and had to wake up at 6am, eat breakfast at 6.30am and go to the airport at 7.20am. My room had a bathtub so I took a bath before bedtime and went to bed at midnight, I got up to go switch the lamp off at 1am and found this bug crawling up the side of my bed going towards me. I think it's either a tick or a bed bug, the body was full of blood. It had 6 or 8 legs, difficult to see but I took a video which doesn't allow me to upload. I don't have any problems with normal bugs such as spiders, but if it is a tick or bedbug it is a big problem. I was really worried there were more hiding inside the bed, I called reception for help and they looked at the bug which I caught in a glass cup. They apologised deeply and changed my room, so I had to move at 1.30am. I explained I was already tired and have to wake up early. In the new room I was unable to sleep as I kept worrying about bed bugs. I got up multiple times to check my bed. And there was a noisy couple next door talking loudly until very late so I couldn't sleep. For a luxury hotel you should not need to loose a whole night's sleep because you are worried about bedbugs or ticks biting you. Nor should be able to hear noise from other guests through the wall. I was extremely exhausted the next day and did not have any appetite. I asked if they could refund the extra I paid for breakfast because I couldn't eat it, but they said it wasn't possible. So I forced myself to try eat 1 egg and some small rice porridge but couldn't finish it. Really expensive to pay for breakfast and hardly eat, it's a shame they couldn't refund the breakfast considering I had no sleep. For a 5* hotel, I would like to have good rest and peaceful sleep. But it was not like that. The staff were very kind and helpful, but it's not so easy to travel here alone. It was not easy to book a taxi for the following morning to the airport and it took 40 minutes of assistance, the man was very kind and helpful, but the hotel should make an easier system for foreign guests to book taxi. When I first arrived in Jinan airport, I had no idea how to get to the hotel. There is no ATM inside the hotel so you cannot withdraw cash, and you cannot pay with foreign card to book a taxi. The shangri-la website did not provide any details for public transport. It simply said bus transfer was available but did not say which number bus. I would give the details here but I have forgotten the route name and bus number now as it was hectic and I was very tired, sorry. I had to waste a lot of time trying to ask for help at the airport as the staff did not speak English. Luckily someone helped me. The bus will cost 20yuan and take you into the centre where you will see the intercontinental hotel and a large shopping mall on the left side of the bus, get off at that stop, it takes 1 hour. From there it's only 5 minutes walk to shangri-la. For a big hotel they should provide easy instructions on the website to guests. The staff apologised deeply for the bug on the bed, and offered 10% reduction of the room rate. Although when I checked out no refund was given and they didn't mention anything about it, I think they just charged full price. Personally I think 10% is not enough anyway. Nobody wants to change rooms at 1.30am because of bugs crawling on the bed. I didn't get any sleep at all and felt itchy because I kept thinking about bugs and couldn't eat the breakfast. I was absolutely exhausted the following day so I was unable to do anything at my next destination and had to waste 1 day more to rest. Unfortunately not an easy experience at the shangri-la."

"For quite some time, I’ve had the pleasure of staying at the Kempinski in Jinan, and it continues to exceed my expectations. The rooms are nothing short of breathtaking, adorned with the finest amenities that elevate every visit into a luxurious experience. The staff here is truly exceptional, and I must give a special mention to Kris at the front desk. His warm smile and regal treatment make me feel like a valued guest every time—I can’t overstate what an incredible person he is or how much he enhances the Kempinski’s stellar reputation. Another standout is Sherry, who is always just a phone call away, resolving any travel hiccups with efficiency and grace. Without a doubt, this is the premier hotel in Jinan, and I wholeheartedly recommend it to anyone. Book a stay here—you won’t regret it!"

"Well located within walking distance to the Jinan west high speed rail. Staff was friendly and helpful in recommending dinner options in the vicinity. Rooms were clean and spacious. Breakfast was sufficiently stocked and food was ok. Checkout was a breeze."

"overall hotel is good. just the breakfast that claimed included in the booking actually only for one person per room. I booked two rooms for 4 person. If all of us go for breakfast will need pay extra. 69RMB each person. Although actually we didn't go for breakfast at all. So no comment on food. And this detail rule is not clear until the day of check in. Just a remind when you book and confirm you reservation"

"I had a wonderful 6-day stay at a hotel in Jinan. The room was spacious, clean, and very comfortable, making it easy to relax after a long day. One of the highlights was the beautiful room view, which offered a great perspective of the city and added to the overall experience. Breakfast was another highlight — the hotel provided a generous spread with a good variety of both international options and local delights. It was a great way to start the day and sample some authentic Jinan flavors. Overall, it was a pleasant and enjoyable stay. Highly recommended for anyone visiting Jinan!"

"Last night, I wanted to go out and buy something to eat. As it was my first time in Shandong, I was not familiar with this place at all. The attentive front desk staff introduced me to a place to eat, but the language barrier prevented me. The boy wearing glasses and the lobby manager patiently translated for me. Today's check-out was also very fast. The Sheraton Hotel was very good, giving me a feeling of coming home. Thank you, my dear Chinese friends"

"This place was exceptional! The room was new, modern, clean, and bed very comfortable. There was a language barrier (no English by staff), however staff went out of their way to help in any way, and were happy to use translator apps to communicate. The location is right outside the ancient town, and very handy. All complimentary passes advertised with room were available exactly as advertised. The complimentary breakfast was brought directly to my room at my preferred time and it was fantastic! Having never been here before, I now can’t wait to stay here again next year!"

"We booked the Kangyi Connecting Family Room, and it was an excellent choice for a family group. Check-in was smooth, and the hotel generously allowed us to check in early. Even when one of the two rooms wasn’t ready yet, they let us safely leave our luggage so we could head out and tour the city without hassle. The front desk staff speak English, which made everything straightforward. Both rooms were very clean, spacious, and the beds were extremely comfortable. The twin room even had a bath tub, while the other room was thoughtfully designed for older guests or wheelchair users, with supportive handles in the bathroom — a detail we appreciated. The Wi-Fi is fast, and the breakfast buffet at the restaurant offered a convenient start to the day. One of the highlights was that the hotel kindly allowed us a late checkout, which was incredibly helpful since our train ride was scheduled for later in the afternoon. This flexibility made our stay even more comfortable. Overall, a great hotel for families looking for convenience, comfort, and dependable service. I would definitely stay here again."