Baarilliset hotellit kohteessa Jinan

"Everything is good especially the restaurant. Serve delicious food at reasonable price. Room is a bit cramped due to layout. Front service staffs are welcoming and warm but can be more informative, only answer to question asked."

"I found what looked like an engorged tick or bedbug crawling up my bed. The hotel is pretty and I booked it for 1 night as a luxury treat so I could get a good rest for my layover stop to another destination. My room smelt like stale smoke unfortunately, though I had asked for non-smoking. I paid extra on my booking for breakfast and had to wake up at 6am, eat breakfast at 6.30am and go to the airport at 7.20am. My room had a bathtub so I took a bath before bedtime and went to bed at midnight, I got up to go switch the lamp off at 1am and found this bug crawling up the side of my bed going towards me. I think it's either a tick or a bed bug, the body was full of blood. It had 6 or 8 legs, difficult to see but I took a video which doesn't allow me to upload. I don't have any problems with normal bugs such as spiders, but if it is a tick or bedbug it is a big problem. I was really worried there were more hiding inside the bed, I called reception for help and they looked at the bug which I caught in a glass cup. They apologised deeply and changed my room, so I had to move at 1.30am. I explained I was already tired and have to wake up early. In the new room I was unable to sleep as I kept worrying about bed bugs. I got up multiple times to check my bed. And there was a noisy couple next door talking loudly until very late so I couldn't sleep. For a luxury hotel you should not need to loose a whole night's sleep because you are worried about bedbugs or ticks biting you. Nor should be able to hear noise from other guests through the wall. I was extremely exhausted the next day and did not have any appetite. I asked if they could refund the extra I paid for breakfast because I couldn't eat it, but they said it wasn't possible. So I forced myself to try eat 1 egg and some small rice porridge but couldn't finish it. Really expensive to pay for breakfast and hardly eat, it's a shame they couldn't refund the breakfast considering I had no sleep. For a 5* hotel, I would like to have good rest and peaceful sleep. But it was not like that. The staff were very kind and helpful, but it's not so easy to travel here alone. It was not easy to book a taxi for the following morning to the airport and it took 40 minutes of assistance, the man was very kind and helpful, but the hotel should make an easier system for foreign guests to book taxi. When I first arrived in Jinan airport, I had no idea how to get to the hotel. There is no ATM inside the hotel so you cannot withdraw cash, and you cannot pay with foreign card to book a taxi. The shangri-la website did not provide any details for public transport. It simply said bus transfer was available but did not say which number bus. I would give the details here but I have forgotten the route name and bus number now as it was hectic and I was very tired, sorry. I had to waste a lot of time trying to ask for help at the airport as the staff did not speak English. Luckily someone helped me. The bus will cost 20yuan and take you into the centre where you will see the intercontinental hotel and a large shopping mall on the left side of the bus, get off at that stop, it takes 1 hour. From there it's only 5 minutes walk to shangri-la. For a big hotel they should provide easy instructions on the website to guests. The staff apologised deeply for the bug on the bed, and offered 10% reduction of the room rate. Although when I checked out no refund was given and they didn't mention anything about it, I think they just charged full price. Personally I think 10% is not enough anyway. Nobody wants to change rooms at 1.30am because of bugs crawling on the bed. I didn't get any sleep at all and felt itchy because I kept thinking about bugs and couldn't eat the breakfast. I was absolutely exhausted the following day so I was unable to do anything at my next destination and had to waste 1 day more to rest. Unfortunately not an easy experience at the shangri-la."

"The location was convenient for me, but didnt like the smell of smoke, the breakfast didnt have much choice"

"Stayed for 3 nights, location is very convenient, right next to the subway station. Front desk staff was very friendly. Breakfast from 7am to 10am foods was ok, but some items were limited and not refilled, and no coffee provided. This hotel only has one lift, smoking are allowed in the lift made it very bad odour , too many deliveryman using this lift delivering food to the rooms, making the hotel no privacy, the room cleaning lady was very helpful and friendly. On the 3rd night at 1. 40am , all the lights in the room suddenly turned on, waking us up from sleeping , what an interesting experience for the stayed"

"這次出行盲選的酒店太絕了！位置超便利，步行5分鐘就到地鐵站，周邊吃飯逛街都方便🚶♀️ 前台小姐姐態度超温柔，辦理入住超快，還主動推薦了本地小眾打卡點。房間乾淨整潔，床品柔軟舒服，枕頭高度剛好，睡了個好覺💤 衞生間乾濕分離，熱水充足，洗漱用品品質在線。早餐種類豐富，中西式都有，食材新鮮味道贊。唯一小遺憾是走廊偶爾有輕微腳步聲，但不影響休息。性價比超高，下次來還選這家，已經推薦給朋友啦～"

"Last night, I wanted to go out and buy something to eat. As it was my first time in Shandong, I was not familiar with this place at all. The attentive front desk staff introduced me to a place to eat, but the language barrier prevented me. The boy wearing glasses and the lobby manager patiently translated for me. Today's check-out was also very fast. The Sheraton Hotel was very good, giving me a feeling of coming home. Thank you, my dear Chinese friends"

"Well located within walking distance to the Jinan west high speed rail. Staff was friendly and helpful in recommending dinner options in the vicinity. Rooms were clean and spacious. Breakfast was sufficiently stocked and food was ok. Checkout was a breeze."

"”A wonderful stay at this hotel. The cleanliness and service were top-notch.” - It's the perfect place to relax and unwind. The rooms are comfortable and the staff are friendly. - ”Thank you to the hotel for an unforgettable stay. Everything was fantastic, from the food to the service.” - ”This hotel is a great choice for those seeking comfort and luxury. I highly recommend it.” - Room cleanliness - Staff service 😍 - Location is close to the train station"

"這家酒店住得特別舒服，從進門開始就覺得省心。前台工作人員態度親切，辦入住退房都快，不用等半天。房間收拾得乾乾淨淨，沒有一點異味，床單被套摸着手感軟和，睡一晚特別解乏，房間還有沙發。衞生間乾濕分離做得好，熱水來得快還穩定，洗漱用品也夠用。早上的早餐種類也很多，熱乎又管飽，出門逛景點前吃一頓特別踏實。而且位置也方便，步行到附近的公交站、超市都不遠，下次來這邊玩，肯定還定這！"

"正式運營不久，特來打卡，先説結論，體驗很好，性價比高，來濟南還會住！！ 交通：公交地鐵都還算方便，去奧體或者泉城廣場比較直線，附近幾條路不太堵車，樓下就有不少吃的。 房間：寬敞明亮，通風很好，該有的都有，床品也很舒服，落地窗view很好。隔音完美（可能是人不多）。大廳和走廊設計也挺好。 餐飲：早餐算是福朋級別裏豐富的，有濟南特色把子肉也有檔口，肉夾饃強烈推薦；這家酒店有自己的happyhour，很不錯的增值服務。 設施：健身房乾淨，器械不多但夠用，不擁擠；有免費的自助洗衣加大分，洗烘設備各3台。 服務：新店服務超級好很熱情，各個環節都能看到有人服務，也比較重視意見反饋。可能是新店限時體驗。Angela和楊經理特別熱情認真負責！ 再説説自己感覺的不足：室温温控不太懂怎麼調，按了不用確認但是已經工作了？水温温控似乎沒有中間檔，特別燙，反饋後已經解決；總開關沒有覆蓋衞生間；都是小問題。 總體來説，作為濟南萬豪系第二家酒店，整體水平在同級別酒店裡屬於很好的，性價比不錯，強烈推薦來體驗體驗。"