Hotellit aamiaisella kohteessa Jinan

"Well located within walking distance to the Jinan west high speed rail. Staff was friendly and helpful in recommending dinner options in the vicinity. Rooms were clean and spacious. Breakfast was sufficiently stocked and food was ok. Checkout was a breeze."

"Close to the airport, has transfer shuttle bus. Facilities quite new and modern. When taking the taxi, make sure to ask the driver to pass the gate and send you in. It’s a bit far walking from the gate."

"The Hilton Garden Inn offers a convenient and well-connected location, making it an excellent choice for both business and leisure travelers. Situated close to major attractions, dining spots, and public transport, it allows easy access to explore the city. One of the standout features is the breakfast—guests can enjoy a wide variety of options, from freshly prepared hot items to healthy choices like fruits, yogurt, and cereals. The combination of prime location and diverse breakfast selection makes for a comfortable and satisfying stay."

"Everything is good especially the restaurant. Serve delicious food at reasonable price. Room is a bit cramped due to layout. Front service staffs are welcoming and warm but can be more informative, only answer to question asked."

"Really enjoyed the stay at the continental hotel! Check in is swift. I even got an upgrade with beautiful square view. The bedding is very comfortable and clean. The staff downstairs slowed the revolving door every time my 90 year old mom passed through and helped her. We were very touched. Thank you!"

"Good place to go to when transiting. With free pickup and return to the airport. Amenties are great, modern features. Staff were unable to speak English but we use wechat and translate."

"I found what looked like an engorged tick or bedbug crawling up my bed. The hotel is pretty and I booked it for 1 night as a luxury treat so I could get a good rest for my layover stop to another destination. My room smelt like stale smoke unfortunately, though I had asked for non-smoking. I paid extra on my booking for breakfast and had to wake up at 6am, eat breakfast at 6.30am and go to the airport at 7.20am. My room had a bathtub so I took a bath before bedtime and went to bed at midnight, I got up to go switch the lamp off at 1am and found this bug crawling up the side of my bed going towards me. I think it's either a tick or a bed bug, the body was full of blood. It had 6 or 8 legs, difficult to see but I took a video which doesn't allow me to upload. I don't have any problems with normal bugs such as spiders, but if it is a tick or bedbug it is a big problem. I was really worried there were more hiding inside the bed, I called reception for help and they looked at the bug which I caught in a glass cup. They apologised deeply and changed my room, so I had to move at 1.30am. I explained I was already tired and have to wake up early. In the new room I was unable to sleep as I kept worrying about bed bugs. I got up multiple times to check my bed. And there was a noisy couple next door talking loudly until very late so I couldn't sleep. For a luxury hotel you should not need to loose a whole night's sleep because you are worried about bedbugs or ticks biting you. Nor should be able to hear noise from other guests through the wall. I was extremely exhausted the next day and did not have any appetite. I asked if they could refund the extra I paid for breakfast because I couldn't eat it, but they said it wasn't possible. So I forced myself to try eat 1 egg and some small rice porridge but couldn't finish it. Really expensive to pay for breakfast and hardly eat, it's a shame they couldn't refund the breakfast considering I had no sleep. For a 5* hotel, I would like to have good rest and peaceful sleep. But it was not like that. The staff were very kind and helpful, but it's not so easy to travel here alone. It was not easy to book a taxi for the following morning to the airport and it took 40 minutes of assistance, the man was very kind and helpful, but the hotel should make an easier system for foreign guests to book taxi. When I first arrived in Jinan airport, I had no idea how to get to the hotel. There is no ATM inside the hotel so you cannot withdraw cash, and you cannot pay with foreign card to book a taxi. The shangri-la website did not provide any details for public transport. It simply said bus transfer was available but did not say which number bus. I would give the details here but I have forgotten the route name and bus number now as it was hectic and I was very tired, sorry. I had to waste a lot of time trying to ask for help at the airport as the staff did not speak English. Luckily someone helped me. The bus will cost 20yuan and take you into the centre where you will see the intercontinental hotel and a large shopping mall on the left side of the bus, get off at that stop, it takes 1 hour. From there it's only 5 minutes walk to shangri-la. For a big hotel they should provide easy instructions on the website to guests. The staff apologised deeply for the bug on the bed, and offered 10% reduction of the room rate. Although when I checked out no refund was given and they didn't mention anything about it, I think they just charged full price. Personally I think 10% is not enough anyway. Nobody wants to change rooms at 1.30am because of bugs crawling on the bed. I didn't get any sleep at all and felt itchy because I kept thinking about bugs and couldn't eat the breakfast. I was absolutely exhausted the following day so I was unable to do anything at my next destination and had to waste 1 day more to rest. Unfortunately not an easy experience at the shangri-la."

"Excellent service and staff,provided us with the special request will visit again."

"Fantastic stay! The free airport pick-up and drop-off were seamless. Staff were genuinely kind and helpful from check-in to check-out. I was warmly welcomed, check-in was quick thanks to pre-prepared paperwork, and I even got a WeChat message to confirm if I needed anything else. The hotel is new, modern, and clean, with a beautiful scent in the hallways that reminded me of Crown Casino Melbourne. Rooms are high-tech with heated toilet seats, and thoughtful touches like free drinks in the lobby and bottled water in the gym and room. They even helped me iron my shirts! Special thanks to Yang Qianqian and Shan Yuming. Highly recommended if you’re visiting Jinan, you won’t regret it. If you’re traveling from overseas, message the hotel through your booking and share your WeChat ID, they’ll contact you directly to arrange airport pickup."