Vuoristonäköala Hotels in Jiuzhaigou

We had an excellent stay at the hotel. The personal touch and the warm hospitality shone through the moment we arrived. Despite the punishing cold, two of their staff were already standing by the side of the road waiting to welcome us. They ushered us to our room, patiently explained everything and left a contact so we could reach out at any point in time. We needed a late lunch and the kitchen readily whipped up three dishes. We were shown to a private dining room with an amazing view. The food portions were generous, the food was hearty and delicious, and we had the same impeccable service from the young men who had greeted us. The next day they arranged for transport to and from Jiu Zhai Gou National Park for us after a delicious breakfast. When we informed upon our regurn that we'd have to be up at the crack of dawn the following day to make the 2 hour drive to the train station to catch an 8am train, they apologised that they'd not be able to prepare breakfast that early but instead packed us a generous bag of butter cookies, milk, fruit and sweets to fill our stomachs on the road. What seriously mpressed was the fact that they'd taken care of the little details - they washed the grapes and removed the stems before packing them into a paper box. Such is the degree of their attention to detail and hospitality. In fact, they had prepared a sweet potato mash with grilled cheese as one of the dishes for dinner on our first night. We ended up not touching the dish as we were too full and apologised profusely for it. Imagine our surprise when we discovered that they had made the effort to whip up a fresh batch for our dinner on the second night. We made a point to eat (and finish) it this time round and were not disappointed - it was mind-blowingly good! If you want a quiet get-away to relax and be pampered, this is where you'd want to be. They certainly live up to every excellent review they have received. To the extremely polite and unassuming young man who served us for our 3D2N stay, a big thank you! We never got his name but he'll forever be in our hearts and thoughts for making our stay such a memorable one. Of course, special mention must be made of Huahua, their resident dog who brings so much joy to all. Together with the warmth and hospitality of their staff, they have turned what would have been another cookie cutter hotel into a memorable and remarkable stay with the welcoming warmth of home.

Really satisfied with this hotel. All the staff were very accomodating even though there’s language barrier between us. The staff even offered to bring you snacks at night. The cleaning staff always greeted you in the morning. They also provide free transfer with premium MPV to the national park. The room was clean, all the amenities were there as stated and they even served you with free apples and oranges in the room. All in all, I would definitely come here again in the future and recommend this hotel to my friends and family.

We stayed at the Hilton in Jiuzhaigou for three days with our family, and it was a truly wonderful experience from start to finish. At every touchpoint, we felt the warmth and attentiveness of the service team. A special mention goes to the customer service manager, Janice, who was incredibly thoughtful. She surprised our children with adorable teddy bears, which made their day. Knowing that we were visiting Jiuzhaigou, she also prepared disposable bath covers and bath salts for us—such a considerate gesture after a long day of sightseeing. Our children were not very used to the local cuisine, so we ordered pasta from the hotel. It turned out to be delicious, and the portion size was very generous, which we really appreciated. My kids also enjoyed playing at their kids club. Overall, it was a memorable and comfortable stay for our whole family. We would definitely choose to stay here again on our next visit.

I am not the type of person who usually leaves a review unless I am really impressed. Also, my mom, who traveled and stayed with me at this hotel, told me to give this place a good review and a 5-star rating because of the great experience we had. Even before we arrived, I contacted the hotel to make sure which type of room would fit all of us, and to ask about the weather and what clothes and items we should prepare. We also asked them to make sure that the taxi driver who picked us up from the station was safe and had a work permit. All of our messages were replied to within seconds or minutes. During our stay, they provided a lot of free mineral water bottles, which was very important for us, so we never ran out of water. They also provided very good and complete amenities. On the first night, the floor heater in our room was not working, so they gave us an additional large heater, which made the room very warm and comfortable. They also provided drop off and pick up service to the Jiuzhaigou entrance, which really helped us, so we didn’t need to walk about 800 meters to 1 km in below-zero temperatures. They even helped us book a taxi when we were going back to the station. Although they missed our request for a bigger car (since there were four of us with big luggage), I understand that it was difficult to find that kind of car at that time. The driver who took us — I’m not sure, who he is, but I think he is the boss (since the staff, asked lots of questions to him)— could speak English quite well and understood us even though we spoke broken Chinese. They also gave us a late check out at 3pm Overall, it was a very pleasant experience staying here. They treated us not just as guests or customers, but really cared about making sure we had the best experience while visiting Jiuzhaigou. The only downside of this hotel is that the bathroom is a bit small and there are no hooks to hang towels or clothes. However, this was not a big issue for us at all. I highly recommend everyone to book this hotel.

We recently completed our first family trip to Jiuzhaigou, and our stay at the Conrad Jiuzhaigou was an absolute highlight that contributed significantly to the magic of the experience. Our group included 5 people (2 were kids), and the hotel catered to all of us with warmth and efficiency. 🏞️ Stunning Views and Impeccable Cleanliness From the moment we arrived, we were left speechless by the stunning views surrounding the property. The scenery is simply breathtaking and left an unforgettable impression of both the Conrad and Jiuzhaigou itself. Beyond the views, the hotel's cleanliness was impeccable, ensuring a comfortable and reassuring environment throughout our stay. 💖 Outstanding Staff and Exceptional Hospitality The entire staff team at the Conrad Jiuzhaigou deserves immense praise for their incredibly helpful and professional service. They truly elevated our stay. We are especially grateful for their efforts in upgrading one of our rooms. This allowed all five family members to stay within the same block, which was highly appreciated and made our family logistics so much easier. Also, a standout service was the golf cart transportation required between our room and the main lobby. The staff were exceptionally attentive, ensuring we never had to wait in the freezing weather. The cars arrived almost instantly upon request, demonstrating remarkable efficiency and concern for guest comfort. A special shout-out must go to Ms. May who helped us check-in at the Reception counter. She took excellent care of us from the moment we stepped into the hotel, processing our check-in smoothly and efficiently. Her welcoming presence set a wonderful tone for the rest of our stay. 🍳 Delightful Dining Experience The breakfast at the Conrad was another major positive. The spread was wide and diverse, offering something for everyone in our group, and the taste and quality were truly excellent. It was the perfect start to our long days of sightseeing. In summary, the Conrad Jiuzhaigou is more than just a place to stay—it's a destination that offers comfort, luxury, and world-class hospitality. The combination of the stunning views, pristine environment, and the helpfulness of the entire staff (especially Ms. May) made this an unforgettable experience. We highly recommend this hotel to anyone visiting Jiuzhaigou.

(”I hate this place!!!” is what I would have said if the staff had not come to our rescue. During our 3D2N stay, we had moved into 3 different cabins. In the first cabin, the rain shower felt like weak rain droplet due to weak water pressure; then toilet had weak flush that our poop could not be cleared even after 30 over flushes, and then the flush stopped working. We changed into another cabin the next morning as it was already late at night. The second cabin also had issue. When we turned on the floor heating and air conditioning heating for more than 4hrs, it was still not working and the room was still at 3 degree Celsius. It was really cold and we had no choice but to wear our winter gear with heat packs on us, figuring out if the heater would finally work. The staff provided us a portable heater (refer to last picture) as we would not want to change to another cabin anymore. However, our toilet flush stopped working and this forced us to change to the 3rd cabin. This would have been a wonderful stay if the room's basic facilities had worked normally. But thanks to the excellent service of the staff, we could tell they really tried their best to fix the issue immediately whenever we raised the problem. Now for some really good things we appreciate about this place: 1) If you are looking for a nice glamping experience, this is the place to go. The room is beautiful and the view is amazing. (Do check out cabin 8 and 9). You may get to be close to animals too. (refer to picture) 2) If you are looking to enjoy the stars without much light pollution, this is the place to go. (Suggestion to the staff, please replace the street lamps with motion sensor. So that the place can be darker at night for star viewing. Your street lamps are too bright with no cars moving around. Refer to 2nd last picture. This is the brightness of the room with all room lights off. But the street lamp had spoiled the star viewing from the room.) 3) They provide free car transport to fetch you from the bottom of the hill. (Note: Their didi GPS of the hotel is wrong. The didi might drop you half way off the hill. So better request for free car pick up service from bottom of the hill with the hotel.) 4) The communication with the staff via Wechat is fast and responsive. We are already connected with them before we depart from our country. When you reach Huanglong Jiuzhai Train Station, they will also guide you what bus to take and which stop to alight (Hua Mei Sheng Di, not Jiu Zhai Gou Visitor Center) and has their driver on standby to fetch you to the hotel. 5) The staffs are amazing, friendly and helpful. When we faced trouble with our cabin, they responded very fast and did their best in assisting our problem. 6) The room is a smart room. From the moment you open the door, the curtain will be automatically opened for you, the room will have nice music to welcome you. You can also connect your laptop or phone via their Bluetooth and have the whole cabin turned into a surround sound movie theater. Conclusion: Our stay would have been more than perfect if all the basic facilities work normally and the street lamps can be turned off during the night with motion sensor for us to view the stars. I would recommend my friends or myself to come again if they can take my suggestions and fix the place. =) )

We came to the hotel and there was a power outage so we couldn’t check in, we had to wait in the lobby until it got fixed. The staff was very nice and offered us water and a warm place to sit. When we checked in we learned that there is no gym, which disappointed us because we booked the hotel because of the pictures advertised online of the gym. When we went down to the hot springs in the evening, they suddenly were reminded to tell us that because of the power outage from earlier there was not enough electricity to warm the hot springs today so they were not going to open. Now we were really angry because both the amenities that were advertised online were not available to us so there was no reason to make this price rightful, as it is not even close to the central area where there are restaurants and the entrance to the park. The very nice lady at the desk saw that we were disappointed so she offered to give us a discount or free dinner, the good thing about this hotel is really the staff. The breakfast was also good.

This a snugly, delightful and welcoming home-style hotel. Perfect for winter months, as the room is pleasantly comfortable has floor heating, has a fantastic shower where the water is hot, the beds and bedding are snug, parking is available and the general facilities are great. The rooms are cozy and hygienic, not a spot/ hair found on the white bedding, and bath towels were fresh and clean, with all noted products placed in the room. There was a bath and shower in the room I booked, with a cute little outside area in front of the door. The receptionists are friendly and extremely helpful. They go the extra mile by doing their best to assist with questions and giving assistance as needed. Translation services are used. I arrived at the hotel after 11pm and someone was there to receive me and help me order food. I was helped with advice about traveling, restaurants, bookings and even escorted to a yummy restaurant close by. The only thing I didn't appreciate was the smart toilet, that flushes as soon as you sit down, and doesn't flush down everything. Breakfast is available at this hotel as well as drop off services, if the vehicle is available. There are also many shops and restaurants around, making it a convenient place to stay. There's a free treat to have photos taken in ******* style clothing, though I strongly recommend paying the cost effective fee (150 yuan) if you want better quality clothing to model in (greater variety to choose from), and have a lovely pictures taken. The hotel has stunning backdrops for these. Make up services (with some jewelry) is also available for the photo shoot. It's easily accessible as it’s very close to the hotel. ( 1.5 minute walk), and there’s a WeChat contact number to add, or the friendly hotel receptionists will arrange it for you quickly. I truly enjoyed my stay at this hotel. Oh! And the cute little tea set in the room (with bags of tea) was a lovely comfort after a long day of traveling. Fantastic hotel! Thanks ladies.

Will not stay here again in the future. The weather is so cold and they dont have heater in the lobby plus the heater not really function. The hotel staff not really helpful and cold. I read the review saying staff very helpful but not in my case. The guy is okay at least helping with translation but the woman is angry and not even trying to help