Luksushotellit kohteessa Melbourne

"We had an amazing stay at Hotel Chadstone Melbourne MGallery Collection. From the moment we arrived, the staff were friendly, professional, and attentive, making us feel welcome and well cared for. The room was beautifully styled, clean, and very comfortable perfect for relaxing after a busy day. Everything was thoughtfully prepared and of high quality. The absolute highlight of our stay was the swimming pool. It was stunning, with incredible views and a calm, luxurious atmosphere. It was the perfect spot to unwind and enjoy some quiet time. The hotel’s location was also ideal, right next to Chadstone Shopping Centre, which made everything so convenient. Overall, a truly 5-star experience. We will definitely return and highly recommend this hotel to anyone visiting Melbourne!"

"We had multiple issues with our 7 nights stay. Which some has been addressed and fixed immediately. One thing we do recommend to confirm check upon arrival or when booking. Lack of view - we’ve booked the 1 bedroom premium room. From the pictures it looked like floor to ceiling big windows with open view but we were assigned to a room situated in the heritage floors (2nd) which the windows are 1.5m high so have to tippy toes to see the view. Limited sunlight also, bathroom has no window. Issues we encountered 1) hall way light - wasn’t working on the first night when we checked in at 11pm. We couldn’t even find our room number cause it was so dark, we used the torch on our phone. Wasn’t a nice first impression if you are scared of dark hallways. The sensor was fixed the next day. 2) phone wasn’t working - so we couldn’t contact the front desk. We got in late with a toddler, so we put on ‘do not disturb’ sign but someone banged the door at 8am, to reach us to ‘fix the issues’. Not sure why can’t they just slip us a note under the door. 3) so many flies - the breakfast restaurant have serious pest issues. There were more than 10 flies flying around the buffet and the tables. We didn’t feel comfortable eating there after one visit. The whole duration of the meal, we were waiving off the fly. Major hygiene concern! 4) housekeeping was very average, barely cleaned the room daily. Only made the bed. 5) overall the staff were all friendly, special appreciation to the male staff at the breakfast room. The lady duty manager didn’t seem friendly, carries an attitude and likes to talk over you. Location is great, round the corner from the tram line. Will I stay again, most likely not. Feels more like a 4 star hotel, definitely not 5 star."

"The room we booked is good to fit in 4 adults. The room is spacious, comes with little kitchen (electric stove and microwave oven) with utensils and cleaning stuff. The location of the hotel is ideal, 10mins walk to nearby train station, tram station, 5mins walk to a mall withe grocer like Woolworth, Big W and eateries place."

"We really enjoyed our stay. The room was comfortable and quiet, and we liked being just a little out of the hustle and bustle of the city but it was just a short walk away. The staff were helpful and friendly, parking was easy and we will rebook there next time we have a stay in Melbourne."

"One of the best hotels i have ever stayed! Decoration, service, atmosphere, amenities and facilities were all flawless. Glad that I chose 1 Hotel Melb out of 5 options I had in mind."

"We initially booked just two nights at the Grand Hyatt Melbourne, but the outstanding service we received made us extend our stay—and I’m so glad we did. The level of attentiveness and genuine care shown by the staff truly elevated our experience. One moment that stood out was during breakfast. My husband asked a staff member at the pastry section whether the items were halal. She explained it to him politely, and to our surprise, about 15 minutes later, the Assistant Director of the restaurant, Mr. Albert, personally came to our table. He took the time to explain the halal options available and even assured us that eggs could be prepared using separate utensils. While I was getting bread, Mr. Albert noticed and came over again, kindly asking if I would like my eggs prepared then. He immediately instructed the chef to prepare eggs and nuggets for me and told me to sit comfortably while he arranged everything to be brought over. His thoughtfulness and proactive service left a lasting impression. It’s rare to see such initiative and care, and it made me feel confident that I had chosen the right hotel. I will definitely recommend Grand Hyatt Melbourne to my family and friends. The hotel is fortunate to have a staff member like Mr. Albert—he truly deserves recognition for his outstanding hospitality."

"Nice modern hotel Disappointed with the customer service The checkin experience was robotic, unfriendly and did not show any interest, care or effort to deliver a welcome. The hotel itself is very nice, quality finishes and large rooms. The property has a dedicated service elevator however the housemaids use the guest elevator for transit between floors without any smile, hello or care towards guests. It's also obvious the damage to guest elevator from cleaning carts. Great views, It's a shame this beautiful property is let down by poor customer service and poor management oversight."