Tutustu aitoihin arvosteluihin ja todellisten matkailijoiden näkemyksiin, jotka auttavat sinua löytämään täydellisen majoituksen
Lähetetty8.1.2026
Vieraskäyttäjä
Overall, our stay was excellent. We experienced a minor issue at the beginning due to a language barrier. The package stated that free ski access was included daily, but we were initially informed it was only valid once. Fortunately, this was quickly resolved, and we received exactly what was published: free ski access throughout our 3-night stay, daily breakfast and dinner, and one rafting experience which was fantastic value.
What truly stood out was the level of assistance from the staff (Emily, Sunny and Ada). As someone who relies heavily on Google Translate to communicate in Mandarin, I really appreciated how patient, helpful, and supportive they were throughout our stay. They assisted us every step of the way.
Highly recommended.
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Hinta yötä kohden alkaen:224 PLN
Lähetetty19.12.2025
Vincent WKC
Beyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights
Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them.
From Late-Night Arrival to Instant Support
Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear.
The Heart of Hospitality: Personal Intervention
What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions:
1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding.
2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected.
3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation.
4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip.
A Testament to Exceptional Service
Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience.
The Verdict
The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care.
Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify.
Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday.
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Hinta yötä kohden alkaen:380 PLN
Lähetetty9.12.2025
Xingxing⭐️
This was my first time visiting Harbin, and although I had read many reviews saying this resort was beautiful, I was still worried about transportation. I emailed the hotel in advance, and Coco kindly replied and even contacted me on WeChat to explain how to get there. She also arranged a private transfer from the railway station — such wonderful service!
We were on our honeymoon, and Coco surprised us by upgrading our room to a very spacious suite. It was absolutely lovely, and I truly appreciated the thoughtful gesture. I loved it so much!
When we arrived, Coco continued to help us with everything. She arranged transportation for our activities such as snowmobile, horse ridge, and feeding elk. Everything went smoothly and exceeded my expectations.
Since we were using an eSIM and didn’t have a Chinese phone number, Coco even helped register and generate the QR code we needed for visiting the hot springs at Club Med, feeding the deer, skiing, and driving the UTV. The service was truly outstanding.
The resort itself is perfect for a relaxing holiday. There is a Burger King, a small town area with restaurants and convenience stores, and many beautiful photo spots. The breakfast restaurant is lovely, with a wide variety of food. All the staff were attentive and very friendly.
I was genuinely impressed and absolutely loved my stay here. Highly recommended!
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Hinta yötä kohden alkaen:315 PLN
Lähetetty15.8.2024
kaehn
服務非常好,酒店環境優美,動物很温順,房間飲品豐富,邊泡澡邊看晚霞很 Nice;早餐是套餐制,雖是預製菜但品種豐富,可以改進為按需取用,避免浪費。不足的是周邊配套嚴重不足,用餐不便;酒店裝修所謂廢舊工業風解釋不錯,但個人覺得還是因為入住率不高,資金不到位,明顯看到未裝修荒廢的部分。補充一下,裝潢硬件配套,飲品,洗漱用品等品質還是可以的
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Hinta yötä kohden alkaen:1 242 PLN
Lähetetty12.12.2025
MWdj
Pullman is a picturesque hotel with beautiful landscape, trees covered in powdery snow look like marshmallow, deers roaming around 😍
Thank you for the lovely service, helping us with the activities arrangement & airport shuttle. Staff at breakfast lounge are helpful and friendly 🥰 some can speak English. Others can communicate with us through WeChat.
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Hinta yötä kohden alkaen:312 PLN
Lähetetty8.12.2025
lilsheep
We had a very good stay at the Westin Changbaishan Resort, which is part of the Wanda Ski Resort complex. We were warmly received by butler/assistant No.3 小陈, who ensured our stay was a fulfilling and engaging one. He assisted us with transport bookings and always reached out thru Wechat to see if we needed any help.
Although the hardware and fixtures at the Westin are aging, the service staff from the hotel are excellent. We had a good experience at the Club lounge, with happy hour served from 5pm to 7pm and was always served with a smile by the lounge manager and assistants. Housekeeping was also great, and our room also came with a humidifier, which housekeeper always refilled daily.
We also enjoyed the complimentary hot spring access (once per stay) but didnt try the water park as the weather was pretty cold.
Highly recommend a stay at the Westin if you're coming to Ski/Snowboard at Changbaishan West Slope.
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Hinta yötä kohden alkaen:431 PLN
Lähetetty4.10.2025
Vieraskäyttäjä
對於萬達旗下的酒店我報以的希望很大,但還是挺失望的,當天入住晚上停電,實際也不能賴酒店,但接下來的服務,發現床鋪是濕的,讓幫換一下,結果服務員以停電為藉口,遲遲不來,10幾點孩子還睡不了覺,水也不送,都是因為停電?來電了來了一個服務員,嘴裏一直嘮叨説整層就他一個人,忙不過來,這也是顧客的責任?我們房費也是漲了的,沒有人的問題也要我們諒解,湊合住?搞不懂,被單被罩我們自己換的,這就是萬達旗下的酒店?第二天的早餐更是奇葩,啥也沒有,見圖片,不如如家的早餐,水果區衹有半盆橘子,供不起可以不放不給早餐,別作踐自己!早飯還延長到十點,我都不知道給顧客吃啥!這樣的酒店我真心不建議來!
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Hinta yötä kohden alkaen:190 PLN
Lähetetty7.5.2023
Anche Dauth
Service was amazing. Location is perfect. The rooms are clean and cozy. We had an amazing time staying here!
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Hinta yötä kohden alkaen:131 PLN