Fusong County Hotels with Parvekkeita

"What a trip! The rooms are MASSIVE. It's essentially a full apartment. Very spacious and comfortable. The beds are extra extra large so perfect for families. For Western travellers, you may find the bed a bit hard. We were perfectly happy with it though. I personally will recommend Holiday Inn at the resort for those with kids. It's right next to the beginner tracks and that hotel hosts all the children activities and kids club. Though I don't know what the room is like. More from a location perspective. Wanda Jin Suites has 2 buildings. Best to get the 1st building as much closer to the beginner tracks and the service centre to rent ski gears. We were in the 2nd building. I will say from a location perspective, it was inconvenient for us as once you have snow boots on, it's a trek to carry your ski gears back and forth. There are lockers to put your ski gears in so we'll utilise that more next time. You do need WeChat though and if you don't have a local number, it gets difficult. If you're from Australia, just lose the 0 and add 18 at the front of your mobile number and that will get you through. But best to just get a local SIM to save you the hassle. But from a food perspective, they're right outside the building and short walk to the hot springs and the water park which is all included in the hotel fees. Including ski pass and going to the snow playground. At the snow playground, there's snowmobiles for kids to ride on amongst a lot of other activities. But that's extra money. Again, need WeChat. The hotel concierge when you check in will add you into their WeChat and you can ask them questions and they'll help you. Very convenient. It's an amazing place to come with kids. Water park is insane there and my son had a blast. The hot spring was also an amazing experience. Though very cold to get in and out of the hot springs at -20C. There are other activities outside the resort which hotel concierge will help you arrange. They can also shuttle you to the nearby village for more authentic food if you don't want to eat inside the resort. Beaware that the pharmacy at the resort does not have any ibuprofen or paracetemol. Strongly advise you get WeChat. You can book pretty much all the activities through their WeChat mini app. Including ski coaches. There are rogue ski coaches coming up to you to get business so beware. We almost got on a shuttle with a rogue coach that were gonna take us elsewhere and weren't even letting adults come (it was for the kids) and a hotel staff came up and essentially stopped them and forced them to give back the deposit. Book your coaches early. They book out quick. Particularly snowboarding. We also booked an igloo making class for our son and he had an amazing time. Though it's all in Mandarin of course. They have half day and full day camps for kids so parents can drop off and chill for the day. The staff here can barely speak English so bring your AI translator with you. We had less of a problem since I can speak Chinese but my husband often got stuck and needed me or even my son to help navigate around. Make sure you go back to the counter after returning your ski gear at the end of your stay to get your deposit back. We had an amazing time and would consider coming back."

"Beyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them. From Late-Night Arrival to Instant Support Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear. The Heart of Hospitality: Personal Intervention What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions: 1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding. 2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected. 3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation. 4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip. A Testament to Exceptional Service Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience. The Verdict The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care. Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify. Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday."

"We had a very good stay at the Westin Changbaishan Resort, which is part of the Wanda Ski Resort complex. We were warmly received by butler/assistant No.3 小陈, who ensured our stay was a fulfilling and engaging one. He assisted us with transport bookings and always reached out thru Wechat to see if we needed any help. Although the hardware and fixtures at the Westin are aging, the service staff from the hotel are excellent. We had a good experience at the Club lounge, with happy hour served from 5pm to 7pm and was always served with a smile by the lounge manager and assistants. Housekeeping was also great, and our room also came with a humidifier, which housekeeper always refilled daily. We also enjoyed the complimentary hot spring access (once per stay) but didnt try the water park as the weather was pretty cold. Highly recommend a stay at the Westin if you're coming to Ski/Snowboard at Changbaishan West Slope."

"This place is very cheap, and not too far from most attractions. You will need taxi though to go to the main attractions. The staff were helpful, and the little town was also interesting to explore."

"This was my first time visiting Harbin, and although I had read many reviews saying this resort was beautiful, I was still worried about transportation. I emailed the hotel in advance, and Coco kindly replied and even contacted me on WeChat to explain how to get there. She also arranged a private transfer from the railway station — such wonderful service! We were on our honeymoon, and Coco surprised us by upgrading our room to a very spacious suite. It was absolutely lovely, and I truly appreciated the thoughtful gesture. I loved it so much! When we arrived, Coco continued to help us with everything. She arranged transportation for our activities such as snowmobile, horse ridge, and feeding elk. Everything went smoothly and exceeded my expectations. Since we were using an eSIM and didn’t have a Chinese phone number, Coco even helped register and generate the QR code we needed for visiting the hot springs at Club Med, feeding the deer, skiing, and driving the UTV. The service was truly outstanding. The resort itself is perfect for a relaxing holiday. There is a Burger King, a small town area with restaurants and convenience stores, and many beautiful photo spots. The breakfast restaurant is lovely, with a wide variety of food. All the staff were attentive and very friendly. I was genuinely impressed and absolutely loved my stay here. Highly recommended!"

"在入住兩天前，管家小魏就提前聯繫我了，其實住過很多酒店，接觸過很多酒店管家，但小魏是真的讓我感受到了24小時的高標準管家服務，特別貼心，能盡情吐槽能分享，詢問後給的建議都特別妥帖。 每天都及時分享長白山景區的開放情況。 下了飛機有接駁大巴，大概40分鐘左右到酒店，大巴開得非常穩。 在酒店大堂就能直擊長白山，酒店房間也是一直能看見長白山，還看到了粉色的日照金山。太幸福了！ 夜裡看到了冰稜子，還看到了漫天的星星，很很很被感動。 酒店有一個在一樓的室外泡池，不方便之處在於必須出去才能到泡池，不能直接從一樓室內步出，是一個專門的地方。泡池水温39.6度，個人需要更燙的温度哈哈哈，這個適合全年齡段。 但是泡出來非常冷，去的時候人少，裏面的桑拿沒有開，簡單的洗了澡。房間裏面非常暖和，大年三十也開到了晚上十點。 泡池的景色非常美，一定要去拍個照片。 酒店早餐在二樓，也能看到長白山，可以邊看早上的山邊吃。第一天麪條提前做好了，不願意現場最新的，感覺餛飩麪條都坨了；第二天是按照需要現場做的，放了好多蔬菜，辣椒油搭配好吃，雞湯的！ 早餐總體不錯的。 房間很大（對比瑞士出來的，更喜歡美憬閣），酒店在山上一點的位置，接駁車方便，10分鐘一班，第一站上車，5-10分鐘直達雪場。 雪場適合入門，太喜歡了，學不夠！孩子三小時從零基礎到順利平行式，太開心了，我是兩天學會了半犁式。 酒店附近有小時候人蔘雞，連刷兩次，太好吃了，天麻人蔘。很推薦！！！直接來車接車送。可以讓管家幫忙預約和聯繫。離開了還麻煩管家幫我預訂了餐。 入住時贈送了蜂蜜瓶，好有創意，直接自己加水，孩子特別喜歡！ 不足之處：花了鉅款1398r提前預訂了年夜飯，真的很很很很難吃，孩子沒怎麼吃，就主要吃了點水餃和水果……還不如給準備個高價火鍋…（最主要來之前銷售説出了酒店沒地方再吃年夜飯，來之後瞭解到其實有少數店家開門的，感覺也被愚弄了，不好吃就更不開心了）。但年夜飯的服務人員態度都特別好，銷售瞭解到之後也幫我溝通了，還是感謝的（純粹不好吃，不針對任何服務人員） 房間有大浴缸，竟然還準備了精油球，很貼心！ 總體離開之後念念不忘，感覺不該換酒店的，每天滑雪完很累了，收拾行李更累了…非常推薦入住！！！再次感謝管家小魏23點多還回我消息幫我解決要求，特別感動！"

"Very friendly and helpful staff! Although their English was limited, they were extremely supportive in helping us book activities and explore the area. There were very few guests during our stay, which made the experience feel very personalized and unique. The room was beautiful, very clean, modern, and comfortable. The fishing activity at the hotel’s pond was unfortunately out of season, but the staff kindly arranged and paid for us to fish at a nearby lake instead, free of charge. It was a very thoughtful gesture and greatly appreciated. The location is slightly on the outskirts, so taxis are needed to reach most attractions and the walking street. Unfortunately, we arrived at the end of February when the winter season was ending, so some of the area’s natural beauty was fading and a few activities were no longer available. If you're looking for a quiet and beautiful place to stay, this hotel is an excellent choice."

"我們一行11人，經再三評選訂住這家旅店，因離檢票口特近，也不期望能有什麼特別的，那知，入住時櫃檯人員服務非常到位，熱情，很快安排妥房號，進房我們六間房都嚇了一大跳，好寬大的居室，智能馬桶，智能的盥洗室超大的，床特白凈，躺下真的好有質感，空調，電視全都上線而不是擺設，這裡的一切，用這種價格給客群，真的是太巨大的便宜，櫃檯及老闆為我們說明景點，改去那玩0？去那吃飯？，我們體驗過，果然很好，我一位同伴手機掉在市區的足浴店，還是老闆幫助找回來的，真的好暖心，我到處自助旅行多年，從來不發好評或差評，一切自然緣來緣滅，此次入住槿棠，不由自主的想寫下一些什么，總之，長白山西景區遊客集散中心的旅店，槿棠絕對是第一的選擇，"