Hotellit aamiaisella kohteessa Quebec

這家算是Boutique Hotel, 乾淨、舒適房間、陽台，極佳的位 置，就在old town旁，步行去大部分景點。 有些小瑕疵，遙控器沒電，我們住兩晚，第二天沒有人來清潔，補充水及咖啡。要自已打去前前台要求送補充物品。 有人代泊車服務，CAN40一天。有点貴。 整體來說，滿意。

Minulla oli ihana oleskelu tässä hotellissa. Check-in ja check-out prosessi oli sujuva. Toisin kuin muut Home2-sviitit tarjottiin check-out klo 12.00, henkilöstö oli tervetullut, aamiainen buffet tarjosi laajan valikoiman uusia vaihtoehtoja.

Good location, nice breakfast and good customer service. Cleanliness ok only. Found hair on the bath tub. Room won't clean/ tidy up daily.

The locaction is perfect, right at the heart of old quebec. The hostel offers a complimentary walking tour of the city for guests, that was really interesting. Front desk were very nice and provided us with great recommendations of places to eat. The breakfast and cleanliness of the bathroom could be better. There were several nice shared spaces for the guests to enjoy, coffee maker and vending machine for drinks at extra cost.

A single issue can significantly detract from the overall experience, overshadowing the hotel's positive attributes, such as its location and the city's appeal. The room's cleanliness did not meet the standards expected of a five-star establishment. Despite presumed cleaning efforts, the room exhibited persistent uncleanliness. Evidence of this is readily apparent; for example, personal items left on surfaces, such as an iPad, mobile device, or dark-colored clothing, quickly accumulated dust or grime. Photographic evidence further substantiates this claim. Upon departure after a two-night stay, we attempted to address this concern with the reception. However, instead of offering an apology, the staff questioned our delay in reporting the issue and offered a complimentary coffee as compensation. How funny.

I love this hotel. They have warm chocolate cookies, free hot spa and sauna. The bed is comfy and I had a really good sleep. Unfortunately, the service was terrible. I will definitely write a formal complaint. I was at the shower - the shower gel and shampoo were both empty. Obviously they didn’t refill the bottle. That’s fine. I called the counter and asked them to bring me new bottles. They rejected and asked me to go down. Ok that’s fine. I asked my friend to go down. He came back and said someone would come to change the bottles soon. Sure. I stood in the shower room for 10 minutes and no one came. Ok maybe they needed more time. I came out of the shower and sat down on the bed. Another 10 minutes. So I asked my friend to find someone. He was told that someone would come again. Another 10 minutes. A man came and gave me a bottle of shampoo and body lotion???? My friend went out again and finally got me some shower gel in a cup. It took more than 30 minutes and I just stood there. After shower, I got to do the skincare routine, dry my long hair and so on. Eventually, I went to check out. I was late of course. The lady asked me to pay for late fee. I was like ???????????????????? Explained and she agreed to waive the fee. Everything was perfect until the empty da** bottles. I am late for my lunch reservation now and I am missing some attractions for sure.

The hotel location was convience to go everywhere. The staff are kindness and polite. All inside the hotel were clean but just waiting elevator a little bit a long.

酒店位子非常好 有自己的地下停車場也有桑拿而且房間很乾淨！酒店的人員服務態度非常好 床也很好睡 提供的洗浴用品及乳液很好聞 我很喜歡 總之有機會再來魁北克會來住這裡

Nice and lovely hotel to stay a night in Quebec. Walking distance to old town

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