Baarilliset hotellit kohteessa Hurghada

The Solymar beach resort is not the most expensive resort in the Hurghada/Safaga area, but it’s also not the cheapest. Because of this, we were expecting it to be quite middle-of-the-range in terms of quality. At every turn, we were pleasantly surprised and delighted. The staff were friendly and courteous - whether at the reception, in the restaurant, or walking past someone watering the grass, you are guaranteed a friendly greeting. Everyone is quick to know their customers - after just a day in our usual spot on the beach, Ahmed knew our usual order. The hyper-energetic Magic Entertainment team members were also quick to build rapport and make us feel included in the resort vibes. We plunged immediately into extreme relaxation with a “honeymoon massage” at the spa, which included time in the dry and steam saunas, a special hammam exfoliation ritual on a heated marble slab, a full-body Dead Sea mud wrap, and an oil massage. The masseuses were talkative and playful - possibly not to everyone’s taste, but this seems to be the Egyptian way and certainly got me smiling and giggling along. There is not a moment of the day when you might be at risk of going hungry. From the early breakfast in the main restaurant, to the late breakfast at the beach, to the drinks and snacks on offer throughout the day at the pool bar and restaurant, there is always a wide array of quality F&B choices. There is some variation from day -to-day options, and it’s always worth checking out the “fresh-from-the-grill” area to see what the day’s speciality may be. Part of the stay includes one complementary meal at one of the two a la carte restaurants (Italian/Egyptian) where the food is a level or two up from what’s served in the buffets. Go hungry - the Egyptian meal included a starter of hot and cold mezze, a soup, a main course and a dessert (with alternative plant-based and kiddies’ menus). The resort has done a lot to ensure that it is eco friendly. Apart from the usual request to hang up towels to save water on unnecessary cleaning, they also purify their own water, which is left in your room in chilled glass bottles (it tastes a little weird, but it’s good for the planet). Overall, highly recommend the Solymar resort.

Upea uusi hotelli, jossa on runo-arkkitehtuuri se todella tuntuu palatsi. Palvelu on poikkeuksellinen: viisaasti henkilöstöä, siivoamatta puhtautta, ja talonhoito aina ajoissa. Ruoka: Libanonin ja Aasian ravintoloita on uskomattoman herkullisia ja voit varata ne joka päivä. Snack-baarit tarjoavat anteliasta lahjakkaita tilauksia, ja Wienin kahvila tarjoaa loistavia kahvia ja jälkiruokailuja koko päivän. Ranna: Kaunis pehmeä hiekka, jossa on varovainen sisäänkäynti mereen. Kontit: Uima-altaat eivät ole lämmitetty, joten talvi uinti on vaikeaa. Ei tuulisuojaa rannalla. Ei paljon tekemistä lasten. Lisä kosketus: Jäimme 3 päivää checkout, he antoivat meidän pitää rannekkeita ja pysyä kiinteistössä kunnes lentämme. Tuomio: Korkeasti suositella, jos etsit rentoa ja hiljaista paikkaa

The location and the beach at Sheraton Soma Bay are truly beautiful, and the welcome upon arrival was friendly and attentive. The property is well maintained, but overall it feels quite outdated and somewhat old-fashioned. Unfortunately, we experienced several service and organizational issues during our stay. At the beach bar, we ordered a milkshake but were served a juice instead without being asked — we were later told there was an issue with the ice. Instead of informing us, the staff simply replaced the drink without consultation. At dinner, incorrect dishes were brought to our table, and when we pointed it out, we were told the mistake was due to our ordering. One evening, a staff member pressured us to pay immediately and insisted on accompanying us to the reception to clarify the charge, even though we explained that we wanted to charge it to the room. At reception, we were told that charging to the room was perfectly fine. At check-out, we also discovered that one dinner had been charged twice. In addition, our room key stopped working several times on the day of departure — even though we had paid extra for a late check-out. The food and beverage offering is disappointing. The selection is very limited, especially for non-all-inclusive guests, with very few healthy options. The bar menus — both at the beach bar and the main bar — are closer to snack-bar level than to a hotel of this category. All-inclusive wine is served from cartons, and plastic water bottles are placed on the dinner tables. At breakfast, fresh juices often ran out quickly and were not refilled. The restaurant is frequently overcrowded, making it difficult to find a table. Compared to other hotels in Soma Bay, this property offers noticeably less atmosphere, entertainment, and overall quality. In Conclusion: Beautiful location and beach, but service, organization, and overall standards unfortunately do not meet expectations for a hotel in this category. There are clearly better alternatives in Soma Bay.

Hisham was incredibly helpful and really made our stay feel like a 5-star experience. The rooms, pools, and beaches are lovely, but the people are what truly make this hotel special. Everything was clean and well maintained. The only small downside for me was that some of the food, especially the desserts, tasted a bit bland, but there are plenty of options to choose from. Overall, we had a great stay and would definitely come back.

PART 1! please, check on the other ones after for full review Steigenberger Aqua Magic Hurghada – A 5-Star Resort That Feels Like 2 or 3 (depending on the topic). Before booking Steigenberger Aqua Magic Hurghada, we did our research—watched videos, checked reviews, and set our expectations accordingly. Listed as a 5-star hotel on Google and TripAdvisor, we expected a premium experience. However, once we arrived, we quickly realized that the reality fell far short of the rating. 1. The “All-Inclusive” That Isn’t Quite All-Inclusive The hotel advertises six restaurants, but the all-inclusive package only grants access to three—and even that comes with strict limitations. You must stay at least five nights to even qualify for reservations; otherwise, the buffet is your only guaranteed option. But even if you meet the criteria, getting a reservation is a struggle, and once inside, you’re pushed to pay extra for items outside the package. The upselling is relentless, from premium wines to certain dishes, turning what should be a relaxing meal into a sales pitch. Oh, and if you were hoping for fresh juice with breakfast? Extra charge. 2. Facilities: Decent, But Not 5-Star Worthy ✔ The pool, beach area, and lounge are well-maintained. ✔ Bars are available all day, and staff work hard to keep areas clean. ✖ Some rooms show clear signs of neglect, making this feel nowhere near a true 5-star hotel. If this hotel were truly 5-star, there wouldn’t be visible maintenance issues, questionable service, and inconsistent quality across the board.

泄湖景完全是來搞笑的，所謂泄湖就是個小水泡，陽臺中間還隔着一段距離和樹擋着，跟其他評論一樣，存在一定的歧視，但是大部份工作人員還是挺友善的，雖然這本來就是他們應該做的。中間想加錢升級海景，帶我們去看的也還是一個稍微大一點的水泡而已，工作人員告訴我這已經是最好的海景房了，最後並沒有升級，泳池開放時間特別晚關閉時間卻很早，如果要出海這家酒店完全沒必要，吃的甚至不如國內100塊錢人民幣的自助餐，基本都靠吃麪包吃飽的，我們拿行李小費給了一美金態度還可以，同行的另一對沒有零錢了給了10埃磅態度就很差，對於一家五星級酒店這種事不應該發生，還是建議加錢選擇更好的全包酒店，或者普通的全包，想省錢或者出海沒有時間在酒店那就市區選擇一家便宜的就好了，這邊出行也並不方便，最後，我們check out的時候工作人員態度非常好，忘記問他的名字了，當看到我們自己拿行李過來了一直在向我道歉，告訴我他們應該安排擺渡車過來接我們的，海邊和泳池邊工作人員也很好，太陽下山後我們想去游泳，海邊的工作人員告訴我太陽下山後海里很危險，並且開玩笑説會有鯊魚，泳池邊的工作人員很耐心的告訴我泳池關閉了，要消毒，會傷眼睛，總的來説，真的不值這個價

Subject: Formal Complaint Regarding Reservation Issue at Jasmine Palace Resort – Hurghada, Egypt Dear Trip.com Customer Support, I am writing to formally lodge a complaint regarding a highly distressing experience I had with a recent reservation made through your platform. I booked two rooms for two nights at Jasmine Palace Resort in Hurghada, Egypt, under a non-refundable reservation. Prior to traveling, I called the hotel directly to confirm the reservation and ensure that everything was in order. However, upon our arrival, we were informed at the reception that our reservation would be canceled because the hotel allegedly has an agreement with an Egyptian agency to only accept UK residents for bookings made via Trip.com. This condition was never disclosed during the booking process, and it is entirely unreasonable and discriminatory to enforce such a policy after the booking has been confirmed and paid for. We were met with resistance and an unacceptable level of rudeness from a staff member named Mr. Mohamed, who was uncooperative and arrogant throughout the discussion. Despite my efforts to resolve the situation—including offering to pay the rate difference and suggesting that my son, who holds a valid UK BRP, be listed as the main guest—Mr. Mohamed refused every solution. I was left with no choice but to contact the Egyptian Tourism Emergency Hotline and file an official complaint. Upon requesting to speak with a supervisor, I was connected to Mr. Fathy, who was significantly more professional and understanding. After reviewing our documents and learning that my son has a BRP and that my husband and daughter both hold valid UK visas, he approved our check-in and even offered to upgrade our rooms to deluxe as compensation for the inconvenience. Shortly after, a police officer who had been informed of the situation arrived at the hotel and confirmed that the issue had been resolved. This entire ordeal was not only stressful and humiliating, but it also jeopardized the start of our family vacation and left us deeply frustrated with both the hotel’s discriminatory practices and the apparent lack of vetting on your platform. If the hotel has a residency restriction, it should be clearly stated before booking. I kindly request that Trip.com investigate this matter seriously and take appropriate action. At the very least, I would appreciate a formal apology and a gesture of goodwill, such as a partial refund or credit, to compensate for the emotional distress and time wasted. Please let me know if you require any supporting documentation, including the reservation details, contact logs, or complaint reference with Egyptian tourism authorities. Sincerely, Rania A. Elfarrash

Tämä oli koko matkani huonoin huone. Huone oli juuri maalattu uudelleen, ja pistävä haju ja ärsytys tekivät siitä asumiskelvottoman. Otin yhteyttä vastaanottoon pyytääkseni huoneenvaihtoa, mutta he kieltäytyivät ja ohjeistivat henkilökuntaa vain suihkuttamaan huoneeseen ilmanraikastinta. Tämä oli räikeää itsepetosta; minun piti pitää ovea auki koko yön ja käyttää pöytää ja tuoleja estämään sisäänkäynti. Ette voi kuvitellakaan sitä käsittämätöntä yötä, jonka vietin siellä 😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭

Lovely hotel ,3 pools …pool with slides, Kids pool and then another family area with pool. We had to move rooms as we had no hot water … but they moved us no problem. The outside areas are lovely … bars around the pools … the only suggestion would be to have nibbles and also ice has to be available … the beach bar no ice at all again this is a no brainer. The food needs overhauling by a chef … hot food generally not hot enough. No chips for kids .. no burgers … the menu needs changing and the cooks need training from a chef The quality of the food needs a lot of improvement… many guests not happy one said it was a culinary catastrophe, a lot started eating out. When you get there you are given a coloured wrist band and the staff will see you are a new arrival. I saw new arrival guests get approached by on site staff selling , massages,nail and beauty makeovers,trips,and ice creams … as many as 5 approaches in 10 minutes. In 5* hotels these people are at stations around the hotel and when guests are ready they go to these stations .. they don’t get hounded …the massage guy approached me 3-4 times a day. Some of the trips need vetting The service was ok and all the staff was friendly … the animation team need new outfits .. I couldn’t really see what they did to be fair .. no games to get people involved. Overall it was a nice stay .. but there is a lot to work on .. I hope they will see this honest review and make changes … it could be a 4-5* but it will only be a 3* if they don’t make changes