Tutustu aitoihin arvosteluihin ja todellisten matkailijoiden näkemyksiin, jotka auttavat sinua löytämään täydellisen majoituksen
Lähetetty11.10.2023
Anonyymi käyttäjä
Lovely stay! Got the matterhorn view suite and it was so beautiful! The receptionist was also very helpful with guiding us with what we can do at Zermatt!
However, need to take note that their reception will only be there till 10pm. It’s actually stated but I didn’t read it so when I arrived Zermatt train station at 11pm, I panicked a little. We flag down the taxi at my own cost, 18chf for 3 people and luggages, they dont provide free taxi after 10pm. Also, the entrance door will be closed/locked after 10pm, we rang the bell and the door opened and they left the key with a letter on the counter for the check in.
The breakfast place is also overlooking the Matterhorn and it’s so pretty. Stayed for only 1 night but really enjoyed my stay there!
Näytä lisää
Hinta yötä kohden alkaen:200 EUR
Lähetetty10.9.2024
IzzaPizza
Thoroughly enjoyed our stay at this hotel! The excellent service rendered by the staff made our honeymoon much sweeter. Everyone was friendly, kind and always willing to help. Room was really nice and the extra sauna and open concept bathtub was a nice surprise! Breakfast spread was super delicious as well. Facilities like the wellness area include foot bath, infrared chairs, jacuzzi etc.
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Hinta yötä kohden alkaen:451 EUR
Lähetetty29.8.2023
Jane Teo
We had an absolutely wonderful stay.
Room was clean, spacious and very comfortable.
Very near the zermatt train station, just opposite of Macdonald’s.
Breakfast had a good selection.
Housekeeping would check in on you and offer free chocolates.
The only feedback I have is the room didn’t provide English instructions on how to dial the concierge so I had to walk down to request for items.
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Hinta yötä kohden alkaen:282 EUR
Lähetetty15.9.2025
Sharon Felicia
The location was excellent, just near Zermatt Bahnhof and easily accessible from most places. The room came with a balcony overlooking the mountains, offering a stunning view — we even watched black neck sheep while enjoying our dinner and coffee.
The stay was comfortable overall, though note that no amenities like toothbrushes or shavers were provided. Breakfast offered a decent spread of continental options with limited hot food, but the croissants were especially commendable.
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Hinta yötä kohden alkaen:221 EUR
Lähetetty31.5.2025
Vieraskäyttäjä
the location was good. u can see matterhorn clearly but unfortunately there is a big construction crane block some view. On the way to hotel from zermatt station if you follow the google map, it gonna lead u to hard way, very high upslope hill. it will be better if hotel provide u the easy path way to hotel.
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Hinta yötä kohden alkaen:184 EUR
Lähetetty16.5.2025
Vieraskäyttäjä
The hotel was in 5 minutes walking from Zermatt train station and it offered free shuttle for check in and out as there was a steep path to the hotel entrance, not good to walk with luggages. I booked 2 bedrooms family suite but only with one bathroom which was the downside. However, the total space of 60 meter sq with a decent living room and a small balcony facing Matterhorn were a plus to the overall stay. There were some minor defects and the staff fixed efficiently. They had an indoor pool, a jacuzzi and a sauna room. I had to mention that the jacuzzi was of high standard and you must go after a day of hiking. So bring your swimming suit. However, please note that in there culture, no clothes are allowed to enter the sauna room and it is in mixed genders. The breakfast buffet was lack of choices. But I had to specially name Mr Fernando, he always welcome us with very good coffee and of course his warm greetings in the morning.
Suggestion to the hotel:
1. Stated clearly the number of bathroom/ toilet in the booking details regarding my booking is a 2 bedrooms suite.
2. More choices for breakfast, my family stays 4 nights there. Everyday, the menu is same.
3. The pool was closed at 8pm, will be better if it closes at 9pm as it was rather rush for the guests to use after dinner.
Overall, I recommend this hotel to family. I will come back again.
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Hinta yötä kohden alkaen:239 EUR
Lähetetty19.12.2024
Vieraskäyttäjä
Kristiane checked us in, and out of the hotel. She's the most attentive person so far that I've met, among the hotels that I have stayed in. Not only that, she got our issues fixed within the day, with a good sense of humour. The hotel breakfast was above average, some selection of cheeses, ham, salami, yoghurt, and drinks dispensed from the machine. I chose this hotel as it was close to Zermatt Bahnhof, and I did not regret it. A relatively new hotel, with a faint smell of wood in the room. The heating in the room can be a wee bit stronger, it means the insulation is good while we tuned down the central heating throughout our stay when the external temp is subzero. It's a gorgeous hotel, I have a narrow window view of the Matterhorn. Not to mention that the hotel is right next to McDonald's and two coffee shops. Overall, it was a splendid experience for us staying at Derby. If you were guessing, this isn't a sponsored review. We were just very happy travellers.
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Hinta yötä kohden alkaen:149 EUR
Lähetetty26.7.2025
Ibrahim Haleel
Excellent stay. Reception and the night staff were really nice and kind. We loved our stay. Just 10 mins walk from zermatt train station. Nice view from their restaurant.
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Hinta yötä kohden alkaen:163 EUR
Lähetetty18.12.2024
Vieraskäyttäjä
I wish to express my dissatisfaction with my recent stay at Hotel Bistrols from Dec 16 to Dec 17.
During my stay, I experienced an incident that left me quite unsettled. Around 20 mins after my check-in to the hotel, another group of tourists (think was a couple) was able to use hotel access card to access my room, we, both parties are shocked and super embarrassed. This situation raised significant concerns about the security protocols in place at the hotel. As a guest, I expect a certain level of safety. If the room was accidentally opened without my presence, I am not sure whether my belongings are going to disappear, this situation made me had just a light sleep throughout the whole stay.
The lack of adequate security measures not only compromised my sense of safety but also made me question the overall management of the hotel. In an age where guest security is paramount, I believe that Hotel Bistrols should prioritize ensuring that all rooms are properly secured and that guests feel safe throughout their stay.
A point to add is that the receptionist has poor attitude towards her service. The whole experience which I would not consider to give this hotel another try in future.
I hope that the hotel will take my concerns seriously and address these issues for future guests.
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Hinta yötä kohden alkaen:154 EUR
Lähetetty2.7.2024
rickychungkk
I had an amazing stay at this place! The location was perfect—close to the city center, public transportation, local shops, and restaurants. The apartment was clean, well-decorated, and equipped with everything we needed for a comfortable stay. The bed was very comfortable, and we appreciated the thoughtful touches like complimentary coffee, luxury toiletries, and a guidebook with local tips.
The host was an excellent host, providing clear communication and quick responses to any questions we had. They even left a welcome basket and gave us great restaurant recommendations.
Overall, this Airbnb exceeded our expectations, and we would highly recommend it to anyone visiting the area. We hope to return soon!
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Hinta yötä kohden alkaen:294 EUR