Zermatt Hotels with Parvekkeita

"The location was excellent, just near Zermatt Bahnhof and easily accessible from most places. The room came with a balcony overlooking the mountains, offering a stunning view — we even watched black neck sheep while enjoying our dinner and coffee. The stay was comfortable overall, though note that no amenities like toothbrushes or shavers were provided. Breakfast offered a decent spread of continental options with limited hot food, but the croissants were especially commendable."

"I had a pleasant stay. Though I had a technical hiccup with the self check-in, the hotel personnel were quick to respond and reacted super promptly. And yes, there's a small balcony that has a nice view to the nature! :)"

"I wish to express my dissatisfaction with my recent stay at Hotel Bistrols from Dec 16 to Dec 17. During my stay, I experienced an incident that left me quite unsettled. Around 20 mins after my check-in to the hotel, another group of tourists (think was a couple) was able to use hotel access card to access my room, we, both parties are shocked and super embarrassed. This situation raised significant concerns about the security protocols in place at the hotel. As a guest, I expect a certain level of safety. If the room was accidentally opened without my presence, I am not sure whether my belongings are going to disappear, this situation made me had just a light sleep throughout the whole stay. The lack of adequate security measures not only compromised my sense of safety but also made me question the overall management of the hotel. In an age where guest security is paramount, I believe that Hotel Bistrols should prioritize ensuring that all rooms are properly secured and that guests feel safe throughout their stay. A point to add is that the receptionist has poor attitude towards her service. The whole experience which I would not consider to give this hotel another try in future. I hope that the hotel will take my concerns seriously and address these issues for future guests."

"Location – 10/10 Nestled high above Zermatt, the Riffelhaus 1853 is accessible via the Gornergrat railway, making the journey itself an adventure. Once you arrive, you’re greeted by panoramic mountain views in every direction, with the iconic Matterhorn standing proudly in front of you. The setting is perfect for ski-in/ski-out access in winter and stunning hiking trails in summer. Rooms – 9/10 The rooms are cozy, modern, and well-equipped while still maintaining a classic Swiss alpine charm. Many rooms come with Matterhorn views, and waking up to this scenery is an experience in itself. The beds are comfortable, and the rustic wooden decor gives a warm, welcoming feel. Some rooms have balconies, which I highly recommend booking for the full experience. Service – 9/10 The staff is friendly, professional, and attentive. Despite the hotel’s remote location, the service is top-notch, with staff going out of their way to accommodate special requests. From seamless check-in to helpful local recommendations, they make the stay even more special. Dining – 8.5/10 The on-site restaurant serves delicious Swiss cuisine, including traditional dishes like fondue and rösti. The breakfast is generous, featuring fresh bread, cheeses, meats, and eggs cooked to order. The only downside is that, due to the remote location, dining options are limited to the hotel restaurant, but the quality makes up for it. Wellness & Spa – 10/10 The outdoor hot tub with a view of the Matterhorn is an absolute highlight! There’s also a sauna and steam bath, perfect after a day of skiing or hiking. Soaking in the warm water while surrounded by snow-capped peaks is an experience worth every penny. Activities – 10/10 Winter: Perfect for skiing, as the hotel is directly on the slopes. The ski room is convenient, and the access to the Gornergrat ski area is unbeatable. Summer: Incredible hiking trails with direct access to the Gornergratbahn for easy excursions to higher altitudes."

"Kristiane checked us in, and out of the hotel. She's the most attentive person so far that I've met, among the hotels that I have stayed in. Not only that, she got our issues fixed within the day, with a good sense of humour. The hotel breakfast was above average, some selection of cheeses, ham, salami, yoghurt, and drinks dispensed from the machine. I chose this hotel as it was close to Zermatt Bahnhof, and I did not regret it. A relatively new hotel, with a faint smell of wood in the room. The heating in the room can be a wee bit stronger, it means the insulation is good while we tuned down the central heating throughout our stay when the external temp is subzero. It's a gorgeous hotel, I have a narrow window view of the Matterhorn. Not to mention that the hotel is right next to McDonald's and two coffee shops. Overall, it was a splendid experience for us staying at Derby. If you were guessing, this isn't a sponsored review. We were just very happy travellers."

"It's a nice and decent hotel in zermatt. Stayed there for 1 night. It's a bit of walking needed from station to the hotel at about 12 minutes. Room is nice with great view."

"Trip.com did not state the linen fee charges per person on their website. When I arrived I was shocked that a 4CHF per person per night has turned in a 78 CHF payment which is a huge discrepancy. However, it took me about 2 hours and I resolved this with the service reception of Alpen. There is no main reception in this lobby but the service providers were superb. The room is amazingly spacious and clean and it was an overall lovely stay thanks to the great service and comfort of the room."

"Beautiful hotel!! Even though hotel was a few streets away from the station BUT free shuttle service is available. Hotel service was so good including free consultation on activity planning in Zermatt. Would definitely go back to this hotel if I’m coming back to Zermatt in future!!"

"Incredibly friendly and helpful staff - made it a very nice experience to stay in this hotel and can recommend it for anybody wanting a quieter location halfway between the train station and the Matterhorn cable car. "

"The hotel is only about a 5 minute walk from the train station, which is very convenient. However, check-in needs to be done at another hotel located behind this one, which can be a bit confusing at first. The front desk staff were friendly and helpful. Please note that the hotel entrance is accessed via a long and slippery staircase. Guests traveling with large or heavy luggage, elderly travelers, or those with mobility issues should take extra care. The room is very small and the soundproofing is quite poor, especially in the bathroom,even turning around can be a challenge.As the hotel faces the road, there is no view of the Matterhorn. Overall, the stay was acceptable and reasonable for a short stay."