Löydä 5 tähden hotellit kohteessa Kioto

The service is excellent! The serve, food, room, and other items are impressive.

Highly Recommended Stay in Kyoto I would like to strongly recommend this hotel for anyone visiting Kyoto. The staff demonstrate exceptional professionalism and hospitality. In particular, I would like to express my sincere appreciation to Miss Yuki, who assisted us with our check-in and kindly introduced many wonderful sightseeing spots and activities in Kyoto, as well as to Miss Tsai, a ********* staff member who supported us during check-out with great warmth and care. Their thoughtful service truly reflects the welcoming spirit of Kyoto and the hotel’s commitment to excellence. I am genuinely impressed by the quality of the team members who bring guests happiness and satisfaction through their dedication. They truly deserve recognition and applause for their outstanding service. Our two-night stay was far too short, and we are already looking forward to returning in the near future.

Excellent hotel, great facilities, friendly staff, clean and tidy, very comfortable to stay, will come again next time

Very clean, new and spacious room. We’ve been stay in for 6 nights for our trip. The staffs here are friendly and always helpful. Also, the location is convenient and close to many well-known sites in Kyoto. Special thanks to Ms. Mazutani and Monju. We’ll definitely come back :)

Delightful modern hotel. It’s very comfy. The breakfast delicious and the ingredients are high quality. Premium dishes that satisfies the definition of high quality cuisine. Good slippers and comfortable pyjama(bathrobes are also included). Good cleaning service. I recommend this hotel to stay in while you’re in Kyoto. Price/quality ratio is perfect!

Outstanding experience at Hotel Granvia Kyoto. Staying here made our Kyoto trip effortless, especially with the hotel located right above Kyoto Station. Trains, buses and shopping are just steps away, which saved us so much time and energy. The hospitality was excellent. The staff were polite, attentive and very efficient, making us feel welcomed immediately. Check in was smooth and the overall service throughout our stay was consistently professional. The room was spacious, spotless and very comfortable, perfect for resting after a full day of sightseeing. This hotel combines prime location with refined service and comfort. I would gladly stay here again and highly recommend it to anyone visiting Kyoto. Truly a five star experience.

Location : prefer , lots of shopping and dinning Service : great, we met a staff from Hong Kong, Cantonese speaking , very friendly Executive lounge: food not a lot of options but taste good Room : clean and good condition Breakfast : I try both lounge and buffet , omelet is good , others fair

Dear Sir/Madam, I recently had the opportunity to stay at your hotel, and I would like to share my experience with you. First and foremost, I want to express my gratitude for the exceptional design and comfort your property offers. Kengo Kuma’s architectural brilliance, with its use of natural wood, thoughtful lighting, and integration of art pieces, creates a stunning and serene atmosphere. Additionally, the comfort of the rooms, the quality of the materials, the size of the beds, and the premium linens were truly impressive. In terms of design and comfort, your hotel sets a remarkable standard. However, I did encounter several service-related issues that I believe could be addressed to enhance the overall guest experience. I would like to share these points in the hope that they are helpful for future improvements: 1. Breakfast Lounge and Sushi Area: The proximity of these two areas creates a strong odor upon entering, which can be unpleasant. Improved ventilation could easily mitigate this issue. 2. Food and Beverage Service After Breakfast: The lack of food and beverage service after breakfast hours was inconvenient. At the very least, providing a space for guests to enjoy tea or coffee would be a welcome addition. 3. Room Service Availability: After a long journey, I was surprised to learn that room service was unavailable and that only rice balls could be provided. Expanding room service options would greatly improve the guest experience. 4. Flexibility with Breakfast Hours: Due to the time difference, I arrived slightly late for breakfast at 10:10 AM and was informed that nothing could be served. Even my request for tea did not receive a clear response. Greater flexibility in accommodating guests dealing with jet lag would be highly appreciated. 5. Lobby Services: The inability to offer anything to drink or even host a guest in the lobby felt restrictive. This could be improved to make the lobby a more welcoming space. 6. Spa Experience: I was unable to experience the renowned Banyan Tree spa as it was fully booked. Expanding spa reservation availability would help meet guest expectations for this signature offering. In summary, while the hotel excels in design and comfort, the service offerings seem to be constrained by rigid rules and limited hours, which can detract from the overall guest experience. I strongly believe that adopting a more flexible, guest-centered approach would significantly enhance satisfaction. If the above issues were addressed, I would certainly consider staying at your hotel again during my next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards. Best regards, next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards. Best regards,

Big room. Clean. Polite and helpful staff. Breakfast good especially the Japanese one. Would be better if more attention to recycling and environment, and cut down use of one off accessories.

The hotel had an authentique Japanese feel to it , very spacious rooms , kind staff , and perfect location ! If you are coming from Tokyo to get another feel of Japan then this must be the perfect location ! Being used to major hotels in Tokyo , this came as a contrast , it felt like a traditional home but with all the luxuries you need. I highly recommend