JW Marriott Hotel Riyadh on täydellinen paikka rentoutua matka- tai työpäivän jälkeen.
Suuntaa paikkaan ulkona uima-allas harjoittelemaan tai vain rentoutumaan. Jos haluat ladata akkujasi tai vain rentoutua, käy kiinteistön kylpylä-, hierontahuone- tai sauna-tiloissa. Jatka kuntoiluasi käymällä kuntosali:ssa.
Kiinteistössä on 3 ravintolas, ja se tarjoaa erilaisia ruokailuvaihtoehtoja vierailullesi. Oleskelusi aikana voit hemmotella itseäsi huonepalvelu:lla ruualla, joka on saatavilla hotellin ravintola:sta. Aloita päiväsi hakemalla kahvia tai juomaa kahvilasta.
Tästä hotelli:sta löydät myös palvelut, kuten puutarha. Lisämukavuutta lisäävät myös valuutanvaihto, matkatavarasäilytys, kuivapesu ja pyykinpesupalvelu.
Autolla saapuvat vieraat voivat käyttää kiinteistön pysäköintialuetta.
"Disappointing experience with serious service issues, partially salvaged by the duty manager.
My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution.
Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager.
Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution.
Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience."