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Lähetetty20.7.2025
Vieraskäyttäjä
An Unforgettable Stay with Exceptional Service at Starhotels
Hello, I’m a traveler from Korea who recently stayed at Starhotels during a family trip to Italy.
Our 4-day stay in Rome was so wonderful that I felt compelled to write this heartfelt review as soon as I returned home.
This trip was our very first family vacation to Europe — with my mother and my son — and we spent the first three days in Rome at Starhotels. From the moment we arrived, everything exceeded our expectations: the excellent location, the spotless rooms, and most of all, the warm and thoughtful service from the staff made our stay incredibly comfortable. We were so satisfied that we decided to return to Starhotels for our final night in Italy. However, due to a mistake on my part, I accidentally booked the wrong date.
After completing a long 11-day journey through southern Italy, we returned to Rome exhausted — only to realize the booking was incorrect when we arrived at the hotel.
It was a stressful and overwhelming moment… until Mr. Tofael M., the manager, kindly stepped in to help us.
Before even fully understanding the issue, Mr. Tofael looked us — especially my son — in the eyes and simply said, “Don’t worry.I’ll find a solution for you.” Those few words brought such relief and comfort. In a foreign country, such a mistake can feel paralyzing, but his calm and genuine reassurance made a huge difference.
Even more touching was how Mr. Tofael and Ms. Paola S. at the front desk went out of their way to find a solution for us. Since the booking was made through an external site (not directly through the hotel), it was a complicated issue. Nevertheless, Mr. Tofael personally made multiple calls and followed up diligently until he was able to resolve the matter.
Thanks to his efforts, we were able to spend our last night in Italy exactly where we wanted — back at Starhotels, feeling safe and cared for.
As someone who has worked for years in global hotel chains in Korea and is still in the hospitality industry, I can honestly say that their professionalism and dedication truly stood out.
They are a model of what true hoteliers should be — and they absolutely deserve recognition and praise.
Without hesitation, I will choose this hotel again when I return to Rome. I also plan to recommend Starhotels, along with the outstanding service of Mr. Tofael and Ms. Paola, to as many people as possible through blogs, travel communities, and any platform I can.
Thank you from the bottom of my heart.
Näytä lisää
Hinta yötä kohden alkaen:697 PLN
Lähetetty9.10.2025
Vieraskäyttäjä
The hotel’s location is excellent—only a 7-minute walk from the train station, and most of Rome’s must-see sights are within about 20 minutes. If you want to stay in the center of everything, this place is a great choice.
However, the service was a nightmare. The elevator is almost a joke: maximum 2 people, extremely slow (luckily my room was on the 2nd floor). Maybe it’s cultural differences, but the staff here were the rudest I’ve ever experienced.
My flight from Nice to Rome was canceled, which meant I lost a night at the Hive. I called to ask for help canceling that night—it wasn’t my fault for not showing up—but both Trip.com and the hotel staff were completely unhelpful. Very disappointing and frustrating. My room was close to construction, non-stop noise over the night.
Bottom line: the location is great, but don’t expect any favors or kindness from the hotel. When you’re already stressed, their cold and unfriendly attitude will only make things worse.
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Hinta yötä kohden alkaen:428 PLN
Lähetetty17.6.2025
ChingGoesGlobal
AS A FIRST TIME AND A SOLO TRAVELLER- The hotel location is 10-15 mins from termini or the City Center. Not so crowded place which I like. There is bus stop near to the hotel just 1min walk. From there you can ride bus number 90 or 66 to bring you to termini. You can just use your bank card to tap and its also less hassle. I didnt check if how much does it cost but pretty sure its cheap. Haven't check my card anyway.
HOTEL ROOM- I am very particular about the cleanliness but this one never dissappoint me. It's well maintain, modern, clean and no nasty smell. I have a single room just perfectly fit for 1 person. The place is cozy .The toilet is spacious(its big) inside have hand soap, body liquid soap. Hair dryer, towels. CLEAN✅
HALLWAY- is clean I even walk barefoot not too scared to get too much dirt. Since my foot is aching from a long walk with my shoes. They dont have slippers but thats fine. There is 1 water bottle for free.
BREAKFAST- they have excellent breaky serve daily at 7am to 10am, buffet style.You can just approach the counter to have a coffee or juice. Coffee is perfect. The place as well is cozy you can just refer to my photos. They have lounge where you can stay after your check out whilw waiting for your time to go. They have vending machines for some of your essential hygiene needs.
OVER ALL IT WAS EXCELLENT AND HIGHLY RECOMEND IT TO EVERYONE. Affordable price I would definetly be back.🥰
Näytä lisää
Hinta yötä kohden alkaen:279 PLN
Lähetetty2.3.2024
Vlad Davidoff
Initially we were given the wrong room. After a long and persistent conversation, staff provided the reserved room, but only from the second day. They gave a discount in the form of not paying the city tax. Overall, the staff is very friendly and helpful. The view from the room with the terrace is wonderful, as if you were in Ancient Rome.
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Hinta yötä kohden alkaen:232 PLN
Lähetetty2.9.2024
Vieraskäyttäjä
Suosikkihotellimme, kun olemme Roomassa. Olemme tunteneet sen vuosia ja olemme aina pitäneet sitä erittäin hyvänä Erittäin ystävällinen henkilökunta, erittäin mukavat huoneet, suuret sängyt erittäin mukavilla patjoilla, ravintolassa tarjoillaan hyvää ruokaa, siellä on myös baari, jossa on laaja valikoima salaatteja, pizzoja ja paljon muuta. Sitten ulkouima-allas on erittäin suuri, puhdas. Siellä on myös kuntosali. ”Midasiin” on aina mukava palata!
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Hinta yötä kohden alkaen:498 PLN
Lähetetty1.3.2026
Vieraskäyttäjä
Большой номер это плюс поместились с детьми, никто не трогает.
Минус это не 5 звезд как продают здесь этот отель. Это апартаменты: вода в одном из душей еле текла, нет утюга, халатов и т.д.
В целом второй раз не поеду сюда.
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Hinta yötä kohden alkaen:2 010 PLN
Lähetetty13.5.2025
Anonyymi käyttäjä
Hotellissa ei ollut pullotettua juomavettä, mikä oli hieman hankalaa; sitä sai ostaa vain automaatista. Huone oli ihan ok; sänky oli itse asiassa kaksi yhteen työnnettyä erillistä sänkyä (tajusin tämän vasta melkein lähtiessäni; yleensä nukun vain toisella kyljellä, joten se ei häirinnyt minua). Kylpyhuoneen lämmin vesi oli ihan ok, ja toin oman hammasharjani mukanani, mutta tallelokero näytti olevan sähköt loppuneet. Lisäksi ilmastointilaite vaati, että kytkin piti kytkeä päälle itse; se oli erillään huonekortin virtalähteestä (eli ilmastoinnin pystyi kytkemään päälle myös kortin poistamisen jälkeen). Hotellin aamiainen oli kohtuullinen, mutta syötyään sitä useita päiviä peräkkäin, siitä tuli hieman toistuva.
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Hinta yötä kohden alkaen:284 PLN
Lähetetty21.9.2025
Maria MD
We stayed as a family in a premium bungalow, it is very clean and well equipped. Im honestly really impressed how clean it is. All the linen, towels, duvet are spotless. There is a dishwasher, but we didnt have a dishwasher cleaning tablets, so we couldn’t use it. There is a bbq, we didnt use it either.
The pools amenities are fantastic and really clean. There are a few eateries, a shop, a laundry. Our location was far from the pool and playgrounds, the closer units might be challenging to stay in with kids, there is a lot happening and it is loud late in the evening. Overall we really enjoyed it and kids loved it. We didnt need the shuttle bus, so cant comment on it.
The only thing is that after a checkout I entered a shop to buy something and kept my credit card in my pocket, when I wanted to pay at a cashier, my card disappeared. I searched the small shop in case it fell out but no success. So I guess you have to be careful.
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Hinta yötä kohden alkaen:333 PLN
Lähetetty1.3.2025
ЕвгеНик
Небольшой отель, малюсенький номер. Из плюсов была своя терраса в номере (5 этаж). Удобный матрас. Сейф, чайник с пакетиками чая и кофе. На крыше джакузи (нужно заранее записываться) дают час на твою компанию, без других посетителей. На первом этаже сауна и тренажёрный зал. Брали с завтраком - хорошее качество, немного не хватало разнообразия - есть столики в патио на свежем воздухе.
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Hinta yötä kohden alkaen:527 PLN
Lähetetty10.3.2025
joeypris ganlu
I booked this hotel as it was within walking distance to a conference venue nearby. The hotel staff were very kind and I was able to check in early as my flight to Rome was early, this helped a lot as I was able to freshen up before visiting the sights . The nearest metro station is Eur Palasport which will take you to all the tourist sights . The reception staff was very kind to make me an espresso in the morning as the coffee machine was not working.
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Hinta yötä kohden alkaen:335 PLN