Hotellit aamiaisella kohteessa Ashigarashimo District

"The hotel itself is not bad - beds are comfortable and large, and the dinner is okay, but nothing too special. This hotel overwhelmingly caters to families, which is evident when staying there: there are many children, and a lot of the amenities cater to them as well. For example the sauna is not very hot and there’s a lot of candies in the free snack bar. I wish the hotel was better at communicating / marketing this on their website, as I’m not the intended audience and it’s very expensive for a mediocre experience. As well, the breakfast timing is questionable - only available from 7am - 8:30am, along with a 10am checkout time this is quite an early start and not very relaxing."

"I would really love to visit again. So conveniently located at togendai port. Just 5mins walk from back exit. Staff are international and speaks good english. Love the food and free flow alcohol at buffet. I booked private onsen for my family 3000yen for 40mins. Clean and comfortable. There is shuttle bus service from odawara station. Taked abt an hour. Prebook with the hotel for the shuttle bus to and from odawara. It's probably a lil pricey compared to other hotels but it's not the most expensive and I think it's worth it."

"The entrance is right in front of Gora Station, so transportation wouldn't be an issue. Plenty of shops and places to eat around the station, but they close pretty early. The front desk staff can speak English and explained everything clearly, from the type of onsen, the bathing hours, meals, and how to get to our rooms (it was in a separate building). The onsen are great, the outdoor private bathtub is great, but the water cools off pretty quickly in winter. The room is very spacious and they also provide an extra futon. I could do a bit of work comfortably in the rooms while resting. They have a bunch of amenities at the lobby, you could make tea, coffee, get some ice cream and bring them to your rooms. The breakfast and dinner were very delicious. You need reservations for meals since the seats are limited."

"Managed to get on the last boat ride across Lake Ashi and was there in time for the hotel shuttle pick up. It was pitch dark out around 5pm during Japan's autumn however the hotel lobby is cozy and inviting, one that is full of history. The friendly front desk handed me a key with a large wooden key chain, and I checked out the large room prior to my dinner timing. There's a door to partition the bedroom and toilet/entrance area which felt nice. Dinner was a set menu and one that was filling. There are ice machine dispenser at the male onsen level and female onsen was on the highest floor. There's a lift that brings you to right outside the spa so visitors won't have to walk across the lobby area in their yukatas. Onsen was clean and spacious, there's a shower area to clean up, a sauna, outdoor and indoor onsen. Dressing room area has all the amenities you need and the ice popsicle after onsen is a nice touch. Woke up the next morning to catch the sunrise and caught a nice view of golden rays spewing across Lake Ashi, the garden and the glorious Mount Fuji right from my room. 100% recommended staying at this hotel! Had a super filing Japanese breakfast and checked out to explore the rest of Hakone."

"Had a delightful stay at the ryokan. The rooms are quite impeccable with the smell of the hinoki filling the room, it was quite heavenly. We chose the room with the outdoor bath. And given the cool weather, our bathing experience was amazing. The location was also perfect if you are making a trip to the Sengokuhara Susuki Pampas Grass fields, which is such a scenic spot and of which we enjoyed walked to and through in the setting sun. We also opted to have dinner at the ryokan, who specially made it Halal-friendly for us. What's most amazing to us regarding the ryokan was the service. We had a Nepalese staff speaking with us most of the time, as he was the best in English. He personally brought us to our room and even gave an introduction to the room, and what we needed to take note off. After we checked out, he enquired how we were making our way to the train station. There was conveniently located bus stop just outside the ryokan, so we were going to take that. On our way out, he drove out and stopped along the road beside us (good thing there was no traffic) and to our utter surprise offered to drive us to the train station. We found out that he was actually knocking off, but instead of going straight home to rest (before his next shift in the evening), he wanted to drive us to the station. We were exceptionally touched at his extremely kind gesture (as we didn't think it was hotel protocol to do so). Nonetheless, his actions left us a beautiful and lasting impression on the ryokan. Would definitely go again for the luxurious experience!"

"The location was amazing right when you get off from Shinjuku - the amenities are nice and the staff helpful. Just note that checkout is at 10:00AM and getting a late one requires you to pay. A bit pricey, but not in comparison to other options in Hakone."

"Our stay at the hotel was overall excellent, and we would still highly recommend it, especially for couples looking for a pleasant getaway. Almost everything was perfect—the room was clean and comfortable, the facilities were great, and every other staff member we encountered was polite and helpful. It’s truly a lovely place to spend time together. However, our check-in experience was noticeably unpleasant due to one staff member. She came across as unwelcoming and impatient, almost as if we were bothering her. She rushed through the process and felt quite pushy, especially when repeatedly questioning which language we preferred—even though we tried communicating in both Japanese and English. Her attitude made us feel uncomfortable and somewhat unwanted at first. Aside from this one incident, everything else was wonderful. We hope the hotel addresses such front-desk service issues so that future guests can enjoy a consistently welcoming experience from start to finish."

"Great private room spa, facilities new and clean, excellent buffet breakfast with a lot of food options, will visit again next time"

"It was a great time. So nice experience. The staff is very polite and friendly. The dinner and the breakfast were amazing. We also visited a private onsen, spent really nice time there under the sound of the rain and with the view on bamboo forest."

"位置真的很方便，醒了走去搭登山電車才幾分鐘，完美避開人流大部隊，早餐我也愛吃，意麪沙拉小孩好愛吃。就是温泉差點意思，沒浴衣，浴巾設備，略有點舊了。但整體很好"