Hotellit aamiaisella kohteessa Surabaja

We checked in a little late yet staff was very accommodating. Our room was on the 26 floor and it was really spacious for 2 pax. There’s an iron steamer in the room and this is such a win for us who can’t live without iron even during a short trip. It will be better if they provide us the iron board though. Shampoo conditioner and body wash were provided and I wish they provide more hooks in the washroom. It’s a bummer that we only took video of the room but we couldn’t even upload the video here. Went for a short workout in the gym in the morning before breakfast. They have treadmill elliptical bike some dumbbells and bench for you to do some press lol. They have a good selection of breakfast. We stayed so long so that we were able to try everything from the breakfast menu. The best part of the hotel was that it is connected to the Pakuwon City Mall. Shopping made easy 🤭

Westin Surabaya is a beautiful property with gorgeous views and amenities and impeccable service to match. The pool and surrounds are pleasant for swimming. The Club room is very comfortable, quiet and feels fresh all round. The heavenly bed is such a delight to sleep in. The Club lounge is one of the most outstanding hotel lounges I have frequented. The views from the 39th floor are divine whether day or night. Service levels in the Club lounge are impeccable from each and every staff member.. so welcoming, professional with beautiful hospitality. Food selection, drinks and comfort all round. Nila and all of her lovely colleagues are truly at an inspiring level of excellence.

It's an amazing hotel with excellent hospitality, almost all staff are helpfull and you can feel safe to stay here. The front desk is very helpfull as well and provide all the informaton needed. The room is very clean and all functionaliry is working. The feel of stay is like at your home house. Hotel facilities also very good condition and manageable. It's a valuable stay.

First time in Surabaya . Very very terrible experience at Swiss Belinn hotel .  First night due to my flight delay I check in around 10pm and I get a last room ( in front of the room is emergency exit ) very bad feeling when I step in the room, I feel “something” inside . Request to change but reception inform full house. Midnight my room keep got water sound , flush water sound !  Second morning I request to change room , 8pm finish work bck to hotel told me full ? I’m like ***? I requested to change in the early morning. One round of battle , I manage to change room , the boy told he help me take my luggage from old room, after 10 min , luggage that they sent to me is not belong to me!!!! Where is my baggage? After half an hour, my baggage is back to my room and they told me found it at the other room ??!! I got so many question mark in my mind . 11pm , a boy keep knock my dooor and call Ibu ibu……in the morning , housekeeping come in without knocking the door at 928am ! Thanks god  that moment I’m done changing !  Third night : this is the worst night for me. Been awake by toilet water sound again ! But this time is different , I feel something not right and I’m so scared. I try to ignore , but I feel “someone” sit on the other side of my bed and I feel my blanket is grasp firmly to the left side（I slept at right side ) ! The following is 447 am someone knock my door again !  I on my light and dare not to sleep anymore !  Fourth night : no story as I only back to hotel at 2am , I leave at 6am to airport  Hotel location is really good , breakfast nice too .

All the facilities are clean and quite good in quality. Only 1 shortcomings: the door can't shield the the room from sound in the corridors totally, I can clearly heard the knockings and bell ringing from other rooms at night. But in general, it's still a quite decent hotel to stay.

Hotel is quite new and spacious room for good rest. All the basic amenities is provided and aircon work well. Opposite was KFC and some local eatery so quite convenience for anytime need. We most of time using Grab hauling service when go out and come back. Satisfy to the stay. Thank you.

VERY POLITE AND PROFESSIONAL STAFF. FOOD WAS OK THE TOILET IN MY ROOM NEEDS TO BE LOOKED AT. i HAD TO ALLOW TGHE WATER TO FLOW FOR 23 MINUTES BEFORE THE WATER IN THE SHOWER BECAME WARM..

beautiful and affordable and hopstality room. very convenience in here for 3 days

The service is excellent, they are kind, polite, and helpful. Smiles never left their faces and they always try to help swiftly. The breakfast is great, tasty, and the selection is even greater, they have a lot of varieties of Indonesian food. The room is great in size, the floor is clearly swept, the bathroom is clean, the amenities are adequate (bring your own hair dryer bcs the one they have is not as great). But terribly disappointed with the cleaners, I used the spoon and glass on day 1 and they didn't even bother to clean them, only put on the usual spot. I tried to ”tell” them again the next day yet they still haven't cleaned any 🥲🥲