Hotellit aamiaisella kohteessa Zhaoqing

"Ihana hotelli, suuri sijainti! Vähän mukavat huoneet, erittäin hyvä aamiainen. Erittäin ystävällinen ja apukas henkilöstö. Sviitti valtava parveke oli vaikuttava. 100% suositeltavaa."

"The room is clean and the location is convenient. There is a bus stop in front of the hotel. The lake, shopping mall and the cross-border coach pick up point is within walking distance. The room is clean. However, the smoking smell is very strong. The window cannot be closed and it is quite noisy. Can hear the cars and buses pass by clearly. The amenities can be missing (e.g. face towel is not provided the next day or even in day 1)"

"The staff was friendly and helpful. After we checked in, we went out for the whole afternoon and evening. When we came back to the room at night, the electricity of the room was down. The hotel upgraded us to another room. The breakfast was good with many choices. Location was super convenient."

"- It would be great if you install a translation machine as the hotel is an international hotel. - The swimming pool is shown in the hotel's pictures and advertisements but it doesn't exist anymore."

"Biggest bed I have ever slept in 🫣 I mean it was wider than its length 😅😂 spacious room with a fantastic bathtub. Room service made the room so tidy and clean. Best location for the city. The only downside was the reception couldn't speak English at all."

"The hotel location is terrific, very clean, perfect facility with great services. We have a great greeting from Lisa who provided us all the information, accommodated us, surprised us by upgrading us with lake view room. Letting us to experience what the lake view is and how great is the hotel located. We have a great time with an enjoyable stay. Will come again, thanks"

"Went to the ”wrong” Vienna Hotel after arriving by train. There are a few ”Vienna Hotels” in Zhaoqing. Unfortunately the street address for ”my” Vienna Hotel did not appear in the drop down menu of all the Vienna Hotels in the Didi App. Even the receptionists at the ”wrong” hotel were not able to help me order a Didi on my English version of WeChat. They had to order a Didi using their Chinese version of WeChat. The train trip from Guangxi Province took 90 minutes but finding the right hotel after arriving in Zhaoqinh took longer, 120 minutes. Not having a smiling enthusiastic welcome after arriving at the ”right” Vienna hotel didn't help my mood. This was made worse when I hopped into bed and smelt cigarette smoke. The bathroom is tiny and dated. The breakfast variety was great though! Checked out and moved to another newer hotel after 2 nights."

"A short walk to seven star Craig scenic area. At night the scenic place is lighted up so a walk during this time is quite pleasant. All the eateries fronting the lake is open is only open after 3pm. If taking public transport then not so convenient. Take a private cab. You need a card to access the lift. Room was clean and the bed/pillow comfortable as well. Overall still Hanting standard. Breakfast very typical fare. Nothing special but at least will keep you through the morning"

"To put my comments into context: I initially booked rooms by 'walking off the street” before using Trip.com to book additional nights. The hotel is indeed new and has modern amenities. Firstly, I will explain the low score for ”cleanliness”. The physical cleaning was excellent, but my first room had an overbearing ”chemical” odour. I was given an air- purifier and told to leave that on and to leave the windows open. I was only given another room much later, but I had to ask for a room change. It was not offered. The second room had 2 air-purifiers and the ”chemical odour” was bearable. I was told the odour was because the rooms had not being used for a while and the hotel was new. To me, it smelt of chemical fumes, the sort one has after fumigation, or after carpet cleaning with chemicals. There needs to be more transparency. The fact that there were so may air-purifiers available suggests to me that management was aware of the problem. With regards to the low score for facilities: I tried to use the gym twice. The first time, I didn't understand what the gentleman said because I didn't understand Chinese and he didn't speak English. On the second attempt, I was more insistent and with the aid of translation software, I was told by the lady that I needed to produce a medical certificate because I looked over 60. I had never encountered this before, in any hotel in the world, or in other hotel in China. As for ”service”, the housekeeping and restaurant staff were great- effective, efficient, friendly and helpful. However, the male reception staff had the knack of making me feel ”guilty” for disturbing them each time I had to interact with them. It was not just the lack of a smile or the lack of greetings; it was also in the manner and tone. I do understand that having to use translation software with a foreigner could be wearisome, but, better-trained staff would not make it so obvious, especially for a hotel that uses ”James Joyce” in its branding to make itself more ”International” and ”sophisticated”. Another noteworthy episode that I am still confused about was when I first walked in off the street and enquired about rooms for myself. I was told that it was the weekend of the city marathon and that the only rooms available on the Friday and Saturday were big ”family” rooms (at higher prices). It was only later that I checked Trip.com and found that only the Saturday night was the hotel fully booked. I could have been offered a ”single” room for the Friday night and moved to the family room for the Saturday night. This offer was never presented to me. I hope management will read this, because this hotel has the potential to be a great hotel. It has obviously invested heavily in the facilities, amenities and into creating a unique ”ambience' or ”vibe”. It just needs to invest more time and effort into transparency, and staff-training, to ensure that the needs of the guests are paramount."

"前台接待熱情專業，辦理入住快速高效，客房服務響應及時，特別感謝[服務員姓名]的貼心幫助，酒店員工都很有禮貌，讓人感覺賓至如歸 。房間乾淨整潔，床品舒適，衞生間無異味，設施齊全，空調、電視、淋浴設備都很好用，有免費WiFi，網速穩定，滿足工作娛樂需求"