Hotellit aamiaisella kohteessa Xi’an

We really enjoyed everything! The hotel left исключительно pleasant impressions. Its location is excellent - it’s convenient both for reaching the main attractions and accessing transportation. The room was comfortable, clean, and well designed, with everything we needed close at hand. We would also like to highlight the room’s great location relative to the elevator: it was close, yet there was absolutely no noise. The hotel overall is very quiet and peaceful, which allowed us to rest perfectly after busy days. The shower facilities were also convenient and well maintained. We would especially like to thank Muzi and Li for their friendliness, help, support, and all the information they provided - thanks to them, our stay became even more comfortable and enjoyable. We would gladly stay here again and can confidently recommend this hotel to other travelers!

Huaqing Palace resort service staff quality is excellent. The front desk staff provided excellent service as she provided her personal WeChat number to us as we do not have a domestic China mobile number in case we need any help during our stay. She also help us to book the appointment for the free photo shoot experience as we are unable to book due to the domestic mobile number issue. The resort also provided a free birthday cake for us as my wife’s birthday falls on the same day as the resort stay. The janitor staff, transport, restaurant, and other service staff are also courteous and provided excellent service and advice. We truly enjoy our magical stay there. Additional point just for further improvement is to explain the procedures for the guests to use the public hot spring bath as some guests are first time users.

I booked a stay using a promotional voucher, which covered the room and included added benefits like midnight snacks, free coffee, and bar snacks. While the voucher made the stay affordable, I was surprised that some of these perks weren’t clearly communicated or easy to access. For instance, the midnight snacks and bar offerings weren’t highlighted during check-in, and I ended up not utilizing them fully—a missed opportunity to enjoy the package’s full value. I only used the airport transfer voucher. It was quite easy to pre-book the airport pickup. The hotel itself meets standard expectations: functional rooms, a decent breakfast, and a laundry service. However, the service felt a bit detached. Staff were polite but somewhat aloof (“very cool” in demeanor), offering minimal proactive assistance. A warmer approach or a quick rundown of included amenities during arrival would’ve made a difference. The lingering smoke smelt was a bit disappointing. The hotel was further from the metro station. Overall this hotel was a practical choice, there were a variety of food options for morning breakfast, we have a good stay here.

I stayed at Sheraton Xi’an North for a full week and it was one of the best hotel experiences I’ve had in China. The rooms were modern, clean, and very comfortable, and the hotel’s location made it extremely convenient for getting around Xi’an. Housekeeping was consistently excellent throughout my stay, and the hotel facilities were top-class. But what truly made the difference was the outstanding service — especially from concierge staff Xiao Han (小韩). He went above and beyond every single day, offering genuinely warm, thoughtful, and proactive assistance. Whether it was helping with transportation, giving detailed local tips, or assisting with last-minute arrangements, Xiao Han always handled everything with sincerity and professionalism. His extra-mile service really elevated my entire stay and made me feel well taken care of. If you’re visiting Xi’an and want a hotel with both great hardware and exceptional people, Sheraton Xi’an North is an easy recommendation. I’ll definitely stay here again on my next trip.

Absolutely love this place staff really tried hard. They were very very nice people. Breakfast is good. afternoon tea was better and his pictured supper was good in an interesting sort of soupy sort of way free drink was excellent a very nice red wine. The pool was open but it was too cold to use but had a great city view. Sort of a weird seaside feel in the middle of the city. Not that obvious to find because it’s just a door and then you go to the 16th floor it’s all at the top of the building. Beds are comfortable rooms are big Sofa snacks tea bath shower all very up-to-date and cool

Great room and beds, perfect for 3 adults. Breakfast was small but flavorful, and the front desk has free tea for guests. Service was great! Only qualm was that there was a pretty strong smoke smell in the corridors and room.

Friendly and ever warm welcoming of staff whenever we get back to the hotel after exhausted from our days’ trip. We were given a free upgrade of a higher floor room when we reached. Room service attendants are the best and I was really impressed how detailed and sweet the lady was in knowing we usually prefer our rooms to be cleaned after lunch as we do sleep in quite abit for most mornings. The cutest robot ever delivering our food deliveries every evening.🥰 If only there were more varieties and food options for breakfast.

I had a very pleasant stay in this hotel and I would recommend it 110%. I was extremely surprised when I came back to the hotel every evening to find that the room service personnel had left snacks, fruits and a first aid kit on my counter for my use. This hotel was simple yet it exceeded expectations and cared for the guests from check-in to check-out. In addition, all the staff that I encountered were polite and willing to help during my stay!

The hotel was wonderful—very clean, comfortable, and beautifully maintained. The location was extremely convenient, making it easy to get around and enjoy everything nearby. The food was delicious, with a great variety and excellent quality. We were pleasantly surprised by the welcome gift, which was such a thoughtful and impressive touch and made us feel truly valued as guests. The staff were exceptionally helpful, positive, and polite, always ready to assist with a smile and genuine care. Overall, it was a fantastic experience, and I would definitely recommend this hotel to anyone looking for comfort, great service, and a welcoming atmosphere. 🌸

Cons: - Service was unprofessional. During check in on the first day, the front desk staff seemed clueless as to what he was supposed to do — he asked for our name (which was in English as we made the booking on Trip.com) and did not seem to be able to find our booking. Following this, he did not seem to know how to solve the problem and neither did he take the initiative to ask us for our passport. I had to offer our passport to him to help him find our booking. - After checking us in, the front desk staff did not provide any details as to where the restaurant was (as our package was inclusive of breakfast). Neither did he provide details as to where the washing machine and gym rooms were until we asked for these details. No instructions were given for connecting to the hotel WiFi, and we had to thereafter ask the staff for help with the connection as foreigners were unable to connect to the WiFi via the usual methods. - On the second day of our stay, we received a call from the front desk, who said that they were calling to verify our booking, as they were facing a shortage of rooms. This threw us off as it seemed that the hotel did not do their job of checking us in properly and the staff were not familiar with their own front desk or hotel procedures. Further, the staff made it sound as if we should bear the brunt of the consequences for this error and that we would have to move out given that they did not check us in properly and were facing a shortage of rooms. We had to emphasise again that our booking was confirmed on Trip.com. - One of the front desk staff who was on the night shift was also inattentive, rude and unprofessional. She was using her phone when we informed her that our room needed to be cleaned for the day, and subsequently did not seem to make a note of what we had told her. She merely gave us a dismissive “ok” and went back to using her phone. - The hallways would often have a strong cigarette smell even though we had requested for a non-smoking floor - As previous reviews had highlighted, the shower’s heating system would fluctuate between being hot and cold all of a sudden, which made it easy for users to fall sick especially in winter or be at risk of being scalded by the shower system. It would be good for the hotel to look into this, especially since this has not been fixed since the issue was surfaced in previous reviews - Location-wise there was a bus stop within 5 minutes walking distance, and lots of neighbourhood eateries nearby. However, the metro was rather far (about a 15 minute walk), unlike what is represented on the hotel’s Trip.com page. For those who would like to stay closer to the attractions such as the Bell and Drum tower and shopping malls, this location might be less ideal depending on preference. - One of the cleaning staff who cleaned our room on 27 December 2025 did not clean our room despite being reminded to do so, and when she eventually came, she did a slipshod job — she failed to refill the vanity kit, and while tidying the study desk, knocked over our boxes and bottles and did not even attempt to reorganise our items properly after leaving them in such a state. Pros: - Cleanliness was excellent and must be commended. The room, bedsheets, towels and amenities were always clean and spotless every day, which made this a pleasant and comfortable stay. - Most of the staff responsible for tidying our rooms were all extremely friendly and diligent, and was truly the highlight of our stay. They were also generous if we needed to request for more bottles of water or tissues. We had a pleasant experience with most of the cleaning staff, with the exception of one of them as mentioned above. - Hotel is very high-tech, with smart controls installed in the room which made it very convenient to access the lights, TV and air conditioning - Facilities including the hairdryer were very new and cleano