Hotellit aamiaisella kohteessa Taipei

This hotel was great! Would stay here again.  Location is great. Just take exit 3 or 4 from the Shandao Temple station (useful line btw). A famous breakfast option within a couple of minutes walk and there’s a supermarket there too.  Service was prompt and courteous. We forgot to cancel the do not disturb sign one day and asked for towels when we got back. They promptly came up with the full set, including the floor towels and wanted to do the replacement and set up for us too.  Room was clean and amenities sufficient (body soap, shampoo conditioner, body lotion). No disposables but we were told beforehand and were prepared. Not a problem at all.  We didn’t take breakfast at the hotel, which would have been provided by Starbucks which they’ve partnered at the ground floor. Hotel guests enjoy a 10 percent discount at the Starbucks too.  The hotel gym is small but sufficient, three treadmills and one elliptical. There was no one else there at 7am.

Excellent as always. However they stopped providing disposables which might affect some travelers. Do note that you cannot clock hilton points when booking on trip.

Best hotel in Taipei. The hotel is wonderful and the attention to details is outstanding. Furthermore the staff is delicate and very kind and attentive. I definitely recommend this hotel and will come back.

I had a fantastic stay at Hotel Gracery Taipei during my recent trip. The location is truly unbeatable—being right next to the Taipei Main Station area made it so easy to get around the city, and the access to the Airport MRT made my arrival and departure completely stress-free. The room was clean, modern, and well-designed, offering a comfortable retreat after a long day of exploring. I especially appreciated how quiet and well-maintained the hotel is, despite being in such a bustling part of the city. The staff were professional and helpful, and the proximity to plenty of shopping, food options, and transport links is a huge plus. Whether you are in Taipei for business or leisure, this hotel is a solid, reliable, and convenient choice. I would definitely stay here again.

Excellent and very friendly service throughout my entire stay from doorman to concierge to front desk to housekeeping to restaurant to gym. Great location next to Shandao temple MRT and within walking distance to Taipei station, nice restaurants, cafes and the famed Fuhang soy milk. I also enjoyed the excellent lunch buffer at the hotel restaurant Kitchen 12 at incredibly reasonable price. But please note that Marriott Bonvoy platinum elite or higher tier members do not receive the usual executive lounge access or free breakfast if you book via Trip.com (you need to book directly with Marriott to enjoy the benefits).

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

Good: Location: Super close to the metro station exit. There are many local restaurants and shops nearby during the day, while at night, the district can be quiet with the nearest convenience store about 10mins walk away. Amenities: Good lounge area to chill out, with water dispenser and beverages. The breakfast is basic but good if you're on a budget. Bad: The locker in the shared dorm can only fit cabin-sized luggage. The sides of the bunk bed are quite dusty. The iron available at the lounge is broken. Overall, it's still a fuss-free place for a short stay.

Gotten a basement room, the room is clean but kinda small to open up the luggage. Also because it's basement room, there is a constant musky smell emitting from the toilet and filled up the room pretty fast. Have request for a change of room but it is similar issue. Overall it's a comfortable stay near XMD but the room smell is pretty bad.

Tein varauksen, koska sijainti oli hyvä ja hinta kohtuullinen. Ehkä siksi, että en odottanut paljon, mutta se oli todella hyvä hinta-laatusuhde. Aamiainen oli syötävä, ja kun kerroin, että lähtöpäivänä en pysty syömään aamupalaa, tarjottiin laatikko, jossa oli leipää ja juomia, joten sain nauttia siitä loppuun asti. Se päättyi hyvin