Jakarta Hotels with Parvekkeita

During my stay at Shangri-La Jakarta I faced several issues that, unfortunately, overshadowed the overall experience. I arrived early for check-in, around 13:20, while the official check-in time is 14:00. The front desk staff spent quite some time processing my registration, checked the availability, and told me that my room was ready, but that the key card could only be issued after 14:00. I was asked to wait and was assured that either someone would come to me, or I could return to the desk at that time. I waited until 14:00, but no one approached me. At around 14:05 I went back to the reception. The staff member who had originally checked me in was already busy with another guest, and a different employee started assisting me. He began the whole check-in process from scratch, which felt strange, and it quickly became clear that the room that had initially been mentioned was no longer available and that a new room was being assigned. After I expressed my dissatisfaction, the staff offered an “upgrade” from a Deluxe Room to a Horizon Club Room as a way of compensation. In practice, however, the new room was on a lower floor and did not differ in any noticeable way from the Deluxe category in terms of layout, view or amenities. The benefits of the Horizon Club were not explained to me, so I did not actually use any additional services. As a result, the so-called upgrade felt more like a formality than a real improvement. The condition of the room itself was generally good. The air conditioning was quiet, there were no unpleasant smells from the bathroom, and the room looked clean and well maintained. A serious concern for me was the drinking water provided in the room. Large glass bottles were supplied regularly, but the water in them had a strong smell of chlorine and was simply not suitable for drinking. After the hotel contacted me asking if I had any comments, I mentioned this issue. Only then did they start bringing smaller bottles of water that no longer had this smell. This creates the impression that guests are initially given water of questionable quality and that the problem is addressed only when someone complains. Another recurring issue was the smell of cigarette smoke. My room was non-smoking, and the floor was non-smoking as well, yet from time to time the smell of tobacco appeared in the room, most likely coming through the ventilation. After I reported this, an air freshener was placed in the corridor, but it was removed the next day, and the smell returned. It gives the impression that someone is smoking in areas where it is not allowed, and guests are affected by it. Breakfast was also disappointing. The restaurant where breakfast is served is organized in a very inconvenient way: you are first shown to your table, but the buffet stations are arranged rather chaotically, so after walking around to get food it is easy to lose track of where your table is. Navigation is not intuitive, and the overall atmosphere is not very comfortable. The food itself did not seem particularly tasty and appeared to be more focused on Asian preferences than on a broader, international audience. I also visited the lobby restaurant. I tried several dishes there, including a bolognese pasta that was frankly not very good. For comparison, in the nearby shopping mall you can find places that serve the same dish in a much better way and at a lower price. If you look only at the condition of the rooms, the hotel appears to be of a good standard. However, the level of service, the breakfast experience and the overall value for money, in my opinion, do not match the status that the hotel aims to project. The price of the stay feels high compared to other similar hotels in Jakarta, where both service and food quality can be better while the rates are lower.

New try in Jakarta and another apartment type room. Plenty of space but a bit dated and rough on the edges. Location is quite allright and plenty f&b options around or within a short ride. Good cleaning and no street noise, but a bit thin walls to screaming tantrum kid next door. Breakfast spread was good and nice and helpful staff. This was a step up from Manhattan down the street but still not the greatest value for money. Will keep it on the list for next time but might also try another option.

We stayed in the Executive Suite at Citadines and really enjoyed our time there. The skyline view is beautiful, especially at night, and the suite is spacious, modern, and very comfortable. When our smart TV stopped working, the staff responded immediately and brought us a brand new TV within a very short time, which was impressive. Because of how comfortable everything was, we ended up extending our stay by two more weeks. Great service, great view, and excellent overall experience. We would gladly stay here again.

Located in a strategic place in Jakarta, the hotel facilities are really good, from dining, swimming pool etc, one thing the most important is the hotel is just next too the ciputra mall so its very convenient to shop or just to find something to eat there. The staffs are really helpful and polite, no problem at all with the check-in/out process. Only there's some minor things need to improve, in the morning we went to the swimming pool area 7am with my kids and there's already some people there smoking and vapes in the Bar area, don't know if that place is smoking area, i think the hotel need to setup a proper smoking/vapes area not in the swimming pool area because it is outdoor.

I had a wonderful stay at this hotel. From the moment I arrived, the staff were incredibly friendly, professional, and always ready to help with anything I needed. The check-in process was smooth, and my room was spotless, spacious, and beautifully designed with a comfortable bed and modern amenities. I especially appreciated the attention to detail — from the quality toiletries to the complimentary bottled water and coffee. The breakfast buffet offered a great variety of both local and international dishes, all freshly prepared and delicious. The location is also excellent, close to major attractions and convenient for transportation. What stood out most was the hotel’s warm and welcoming atmosphere — it truly made me feel at home. I highly recommend this hotel to anyone looking for comfort, great service, and value for money. I’ll definitely stay here again on my next visit.

Our kid's had so much fun staying here. With a lot of fun activities for the kid's... their breakfast also good... and as the location inside ancol beach, easier to go round to get one or to things or simply just catch the sunrise...

Everything is great with this hotel. 24hrs super market nearby. The view during the night is awesome. However the following needs to be improved 1) Bathroom basin. Sink seems to be stuck and water isn’t draining fast enough. 2) TV Disney app needed an update Room 16C

My 2nd time stay here for my business trip. 1st stay in February 27 2025. Booked deluxe with city view. Was pleasant stay. Beautiful scenery night view. Just the toilet a bit dirty and furniture run down old. 2nd stay was yesterday, 29 April 2025. Booked Executive room. Furniture and toilet was cleaner and so much better, just doesn't have a nice scenery view, as the big window blocked by the high wall. Staffs very friendly, amenities are near so nearby, especially to my designated office. Good location. Mini mart and delicious martabak just next to it. Had a good night meeting and morning breakfast at the cosy Beautiful Sky Garden at the rooftop. An old cute cat is another new interesting thing to friend with. Overall, it was awesome! Thank you, trip.com, for always accommodating a good deal! Exceptional!! ⭐️⭐️⭐️⭐️⭐️

Stayed at Gold Coast PIK Sea View Apartments. Great spot—close to the airport, shops, food, and the sea. Room was clean and roomy, with a kitchenette. Love the pool and gym too. Staff were friendly and helpful. Overall good value. Just be ready for some wait during check-in and check-out for key and deposit handling.