Swimming pool water was frigid despite outdoor temp being 90. No dresser with drawers to put clothing...only about 4 hangers in closet for 2 of us. Tub lacking caulking and spots looking like mold. Breakfast could be improved...rather skimpy. Otherwise okay and comfortaqble.
The hotel itself is very nice, and the valet and bellhop staff were exceptionally friendly. The location is excellent, right on the Riverwalk, and the bed was very comfortable. The shower had great water pressure; however, if you’re tall, the shower head placement is not ideal—my husband is 5’10” and had to duck to use it.
We would consider staying again, but on our last morning the toilet clogged and overflowed onto the floor. This was frustrating, especially since very little toilet paper had been used. Most people would consider a toilet overflow an urgent issue that requires immediate attention. We called for assistance, but no one ever came. It seemed as though staff assumed they could wait since we had a couple of hours before checkout, which was disappointing. As a result, my husband had to go to the ground floor to use the restroom, and we had to navigate around toilet water on the bathroom floor while getting ready.
Absolutely amazing! Everything was perfect, hygiene, location, facilities, service, etc. Proximity to the River Walk is unparalleled as it is less than a 10min walking distance.
The hotel is very clean and convenient, close to the river walk and many restaurants. There are two malls nearby within a 10 min walk. I stayed here with my family and we had a great time
Will definitely stay there again.
LLittybit76**A Perfect Stay from Start to Finish**
I recently had the pleasure of staying at Westin in The Woodlands and I can confidently say it exceeded all my expectations. From the moment I walked through the doors, I was greeted with warm smiles and top-notch service that made me feel right at home.
**The Rooms:**
The room was spacious, immaculately clean, and tastefully decorated with modern amenities. The bed was incredibly comfortable, and the linens were of high quality. I appreciated the attention to detail, from the complimentary bottled water to the luxurious toiletries. The view from my room was breathtaking, offering a serene escape from the hustle and bustle of everyday life.
**The Amenities:**
The hotel’s amenities were equally impressive. The on-site restaurant served a delicious breakfast each morning with a wide variety of options to suit every palate. The fitness center was well-equipped, and the pool area was a tranquil oasis where I spent a few relaxing afternoons. The free Wi-Fi was fast and reliable, which was perfect for both work and leisure.
**The Service:**
What truly sets Westin apart is the outstanding service. Every staff member I encountered went above and beyond to ensure my stay was perfect. Whether it was providing excellent dining recommendations or accommodating a last-minute request, the team was always friendly, professional, and genuinely eager to help.
**Location:**
The location is ideal, situated in the heart of the city yet tucked away enough to offer a peaceful retreat. It’s within walking distance to major attractions, shopping areas, and fantastic dining spots, making it incredibly convenient for both leisure and business travelers.
**Overall Experience:**
My experience at Westin The Woodlands was nothing short of exceptional. It’s rare to find a place that combines comfort, luxury, and outstanding service so seamlessly. I would highly recommend this hotel to anyone visiting the area, and I look forward to returning on my next trip.
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Feel free to personalize the review with specific details about the hotel!
VVieraskäyttäjäThe hotel itself is very nice, and the valet and bellhop staff were exceptionally friendly. The location is excellent, right on the Riverwalk, and the bed was very comfortable. The shower had great water pressure; however, if you’re tall, the shower head placement is not ideal—my husband is 5’10” and had to duck to use it.
We would consider staying again, but on our last morning the toilet clogged and overflowed onto the floor. This was frustrating, especially since very little toilet paper had been used. Most people would consider a toilet overflow an urgent issue that requires immediate attention. We called for assistance, but no one ever came. It seemed as though staff assumed they could wait since we had a couple of hours before checkout, which was disappointing. As a result, my husband had to go to the ground floor to use the restroom, and we had to navigate around toilet water on the bathroom floor while getting ready.
JjenwhiteMe and My kiddos and husband had a wonderful stay. Clean and quite. Breakfast was fantastic. Coffer was perfect. Thank you for a wonderful stay.
VVieraskäyttäjäBeautiful view from our hotel room ❤️ would stay here again only problem was there was some teens who were going through my laundry when I went back down to laundry room. And I ended up having some clothes missing.
VVieraskäyttäjäI am very grateful for the opportunity to stay this hotel, mainly because of the CCIM conference held here. However, since I registered a bit late, I wasn’t able to get the special discount. The check out service man is excellent. The staff guided and assist me, I believe this is the great example of what makes a hotel truly outstanding.
VVieraskäyttäjäUpon arrival, the welcome was genuine. It didn't give you that uppity, too posh feeling. The valet was pricey but much better than self parking. We were greeted with a glass if champagne upon checkin. Checkin was smooth with no waiting. Our balcony room was nice and clean. It was a bit of a walk. The hotel itself is a lot bigger than it appears to be from the outside. The ballroom and conference rooms are spacious and equipped. Love the fireplaces throughout facility. The pools are beautifully done especially one being at 85 degrees in the winter time. It was sunny and cold but families were enjoying the heated pool. The lobby bar, the restaurants and the fire pits give you that scenic, rustic, resorty style all while being right there on Frisco, TX. Can't wait to return in the spring/summer.
VVieraskäyttäjäConsistently lovely hotel with consistently good service. The juevos rancheros I ordered and had delivered to my room were incredibly good! And the coffee was nice and strong ….. glad I asked for extra cream and sugars ! Great location near the Arboretum stores and shops at the Domain . Also close to Whole Foods, H‑E‑B grocery store, Gateway movie theater, and lots of good restaurants, many within walking distance.. Large rooms, bathroom stocked with Aveda products. (shampoo, conditioner, body wash, bar soap for hands) was a very nice touch!
The only thing I didn’t like was they have recently started charging for self parking in their uncovered lot ….. I paid $20 on 1/31/24. I don’t like that at all. Just put the price in your room rate and say free parking!
VVieraskäyttäjäI have stayed at this hotel multiple times, my most recent visit was an exception to the rule of excellent. We arrived to our room and a horrible smell of sewage hit us even my daughters didn't wanna go in the room. I called guest services and they had a valet switch our rooms in about 5 minutes and even upgraded us to a better room. Which I wasn't expecting but made up for that weird moment. Other than that our other stays are always pleasant and now I know if something goes wrong they'll go above and beyond to fix it! We've also visited the restaurants and they are a good place to eat and the location for us is 100% the best. Employees are also always friendly and helpful. Will recommend and continue to stay here in the future
VVieraskäyttäjäThe hotel was wonderful… The staff is very friendly, the hotel is clean, the bar was vibrant and the rooms are spacious. You can’t beat the location of this place. It’s literally a five minute Uber ride to any major point. Such as the Kennedy assassination or Terry Blacks for some great barbecue, or if you’re in town for a convention to the convention center. we used Uber to get around if not, we use the electric scooters . Never needed to rent a car because a Uber ride from the airport will run you around $50. The hotel is in a great location. Funny of dining options, one of our favorite places to stay.
Here are some photos of the lobby and views from our room. 
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