Hotellit kohteessa Jiaoxi Township,Yilan County80 % vierailijoista valitsi tämän alueen
AAFormosa2025.07.13
We stayed at this Hot Spring Hotel back 2021 and we liked it. Location and Interior design, neat and well-trained reception staff, rooms are nice too with modern kind of high-tech furniture and lighting and space tiled hot spring prviate bath. they got public one too. And whats more - we were really pleased with buffet breakfast.good welcoming staff. and very clean.
The hotel is located on the mountain, facing Pacific sea veiw and near the Ocean Park. The decoration is grand and very classy British style , e.g. the lobby and restaurants, . The room is above the average.
The facilities are average.
Hotellit kohteessa Jiaoxi Township,Yilan County80 % vierailijoista valitsi tämän alueen
CConnie Chang2025.05.13
Cozy room with private hot spring and great service. It's not far from the train station and main street. They also provide shuttle bus service you can enjoy it. Beside, there is a famous traditional dessert ”soybean pudding” nearby!
📍Han Hin Hotel Kaohsiung
✨ Jos olet yöpynyt, tiedät, että palvelu on todella hyvin tehty!
🔹Huone on puhdas ja mukava, hyvin varusteltu
🔹 Henkilökunnan asenne on superhyvä, saa ihmiset lämpimäksi
🔹 Kätevä sijainti, ei vaikeuksia matkustaa
💗 Olen aiemmin kokeillut muita hotelleja, jotka eivät olleet kovin hyviä, tämä voittaa selvästi, tulee varmasti takaisin ensi kerralla!
#Kaohsiung Stay Experience
#Hanhin Hotel
#Ystävällinen palvelu
#Huone on siisti
#kannattaa jäädä takaisin
# Suositeltava hyvä valinta
Hotellit kohteessa Jiaoxi Township,Yilan County80 % vierailijoista valitsi tämän alueen
HHeyarhgracies2024.03.23
This is one of the best hotels that I have ever stayed in. It was very spacious and the staff were very friendly and approachable. The room was very clean and everything was well prepared. We were also able to check in early as we arrived slightly earlier than planned. Our stay indeed felt like we were in a spa house. No complaints at all. There is a jap restaurant just beside the hotel and it served amazing food and drinks. I highly recommend this place to everyone.
The hotel is the nearest one to Taoyuan airport . Can be accessed easily with the airport train or taxi. Shuttle bus is also available which makes it convenient to move around. If returning back to airport make sure to reserve shuttle service seats on your designated schedules. If taxi is needed give at least 10 mins waiting time ;) nice hotel and good space
Hotellit kohteessa Hengchun Township,Pingtung County1.7 % vierailijoista valitsi tämän alueen
GGj Ken2024.08.26
Our stay at Amanda Hotel is Awesome! We enjoy swimming in the pool area,our room is comfy,the food is delicious ,they have these moroccan style outfit for rent that gives highlight to the hotel and it was very entertaining though, i think they just need to add some clothes or a bit repair is needed but overall i would say it worth the penny.and thanks to the very accomodating staff! They did great🙌💚
Hotellit kohteessa Hengchun Township,Pingtung County1.7 % vierailijoista valitsi tämän alueen
RRuthQT2025.05.02
Swan lake villa is a very nice n beautiful place to stay. Staffs are friendly and patients. The room are big and we have a lake view room. Many amenities are free to use for hotel guests. There are free boat ride and little animals to see. Suitable for family with kids as well. The pool is big but need maintenance. You can even park your car just outside the lot of your room. Night time is quite n cozy environment.Overall we enjoyed our stay for 2D1N. Best part is you can find Merlion here!!😘🥰😍
RRingbinda📍Han Hin Hotel Kaohsiung
✨ Jos olet yöpynyt, tiedät, että palvelu on todella hyvin tehty!
🔹Huone on puhdas ja mukava, hyvin varusteltu
🔹 Henkilökunnan asenne on superhyvä, saa ihmiset lämpimäksi
🔹 Kätevä sijainti, ei vaikeuksia matkustaa
💗 Olen aiemmin kokeillut muita hotelleja, jotka eivät olleet kovin hyviä, tämä voittaa selvästi, tulee varmasti takaisin ensi kerralla!
#Kaohsiung Stay Experience
#Hanhin Hotel
#Ystävällinen palvelu
#Huone on siisti
#kannattaa jäädä takaisin
# Suositeltava hyvä valinta
VVieraskäyttäjä1. Misleading Entrance Signage
Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable.
2. No Staff Assistance or Clear Signage at the New Entrance
When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside?
3. Poorly Trained and Unprofessional Front Desk Behavior
After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues.
As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight.
We hope that management will seriously review this incident, especially the issues of:
- Inadequate and misleading signage at the entrance
- Lack of staff presence and assistance upon guest arrival
- Poor front desk awareness and unprofessional behavior
We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future.
Thank you for your attention.
VVieraskäyttäjäFood is excellent, they offered a 300NTD voucher x2 during my stay.
the first room wasn't ideal as the room has smoke smell and I requested to change room which they offered and it was great.
Room has good sound proofing windows
second room I stayed at #2003 is near lift has updated modern look.
they have morning shuttle to science park 8am, 8.30am, 9am which is great.
they have evening shuttle to Big City mall which is also a ++
otherwise would have to spend 250 NTD for taxi which is expensive.
TThe Travel Hunter⭐️⭐️⭐️⭐️⭐️ Perfect for Families — Comfortable & Convenient
Our family had an amazing stay here. The room was spacious enough for all of us, with comfortable beds and thoughtful touches that made our stay relaxing. The hotel’s cleanliness was impressive, and housekeeping did an excellent job each day.
Location was ideal — plenty of food choices, convenience stores, and MRT stations nearby. Moving around the city was very easy.
What we appreciated most was the warm and friendly service. Staff greeted us sincerely every time and helped with directions, transport bookings, and recommendations.
Breakfast was varied and delicious, with options suitable for both adults and kids. Overall, a fantastic choice for families looking for comfort and convenience.
VVieraskäyttäjäGreat breakfast, like many other guests have commented, not a huge variety but they have all the necessary ingredients for a filling breakfast buffet and all food taste good!
Swimming pool and gym are both comfortable and huge
The only problem is it isn’t too close to the metro but I come here for business trip so it’s fine for me
VVieraskäyttäjäWe had 3nites stay.
Great hotel, spacious, clean. Friendly staffs
Bath tub is a great way to end your day after a long day out.
Location:10 mins walk to Banqiao station for train/HSR
Amenities:Hotel does not provide free basic amenities, NT100 per pack. Remember bring your own.
Gym is chargeable, a pity
There is an Osen, free for the guests
7-11 and Family near hotel
There is a shop just opp the hotel that serve lamb hotpot during winter, very delicious.
Highly recommended except the location if u are dragging your luggages.
DDanielledaneService was top tier! Every single personnel or staff in this hotel were very accommodating and friendly. The amenities were more than what we needed. And we got upgraded into Fabulous room and the view was beautiful. The interior of the room is my favorite. I loved my time here in W. The pool though honestly was a bit cold for me. They probably dont use their pool heater much but i enjoyed more in their sauna, jacuzzi and steam room.
LLimpedThe hotel is near the MRT and walking distance to the thermal valley. Easy to walk to the local market to explore the area for food, fruits and local fish and vegetables stalls. The hotel room is big and clean with free tidbits, cold drinks in the fridge. One plus point is able to enjoy hot spring inside the room. Breakfast is simple and limited choices.
JJames_ParkThere was 24hours convenient store in front of the hotel. The cabin was tidy and clean. Multi-national people was visit the hotel. The three elevators were fast. Breakfast was available at third floor from 0600 local time. One bottle of beer or soft drink was provided at the first day.
VVieraskäyttäjäThe hotel was nice, and clean. We booked it for it has hot spring tubs inside the rooms. We enjoyed it very much. We also liked the buffet dinner and the buffet breakfast. We had a good one night stay visiting Sun Moon Lake, as it's close to the pier side where the bike trail starts. We only stayed for one night so we didn't get to use their other facilities.
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