Hotellit mukavuudella Kylpylä maassa Kiina, provinssissa Jilin

Hotel provided a fantastic experience. The hotel's strengths are its cleanliness, great breakfast, and excellent amenities. Our room was spotless and well-maintained. The breakfast offered a delicious and impressive variety of hot and cold options to start the day. After being in the cold weather all day, the best part was relaxing in the clean, quiet, and spacious hot springs. Highly recommend!

Our family of 4 had a wonderful 2 nights stay in mid December. The great service started even prior to our stay as we had 2 personal concierge 小张 & 莹莹 assigned to us. We had requested for connecting rooms via Trip and 小张 & 莹莹 contacted us directly via WeChat. They not only helped us get connecting rooms, they also gave advice and helped to arrange for our luggages to be sent to the hotel while a private driver (additional cost) picked us from the train station to start our tour of Changbaishan immediately so that we do not have to waste time traveling. All the staff at the hotel were wonderful as well. Our room package included 3hr ski tickets and access to the natural hot spring. It was our family’s first time trying to ski and we asked our personal concierge to arrange for private coach (additional cost). Immediately upon arriving at the ski lodge the coach was waiting and led us through the entire chaotic process of collecting and wearing the gears. The hotel has direct unlimited access to the hot spring and it was also a great experience not to be missed (Don’t forget to pack your swim wear!) It even has a fish pool where we dip our whole body. There’s also a Cute Pet Paradise with different animals you can feed. Overall there’s plenty of activities for everyone and we will definitely highly recommend the hotel to everyone coming to Changbaishan.

Hotel is quite old. Hotel wifi can’t use for IG and facebook, only for china app like wechat & xiaohongshu

Best choice in Yanji for a family get away! Since the minute we arrived, the delightful smell of the hotel was noticeable. It instantly put a smile on my face and it was there until the moment we were kindly dismissed by our stupendous hostess: 马阅涵, 王帅, 邹梓钰, 朴成俊. These are some of all the highlights that we pay attention and will bring us back to visit again probably more than just one more time: *welcoming *accesible prices *spacious *clean *elegant *soft and calm ambiance *free of smoking odors *Family friendly The staff was always attentive and willing to make our stay a very pleasant experience

Very nice room, decent location. Service is ok, not exceptional but still very ok. The greatest thing is this hotel is next to a Dongbei (North-East) bathhouse which offer a very good bathhouse and massage experience.

Such a lovely hotel with hot spring bath!!! so relax after long day and relieve me from Changbaishan north gate close 🥲 It locate at Enduli which is sooooooo cute and good. lot of activities and show this time, also around with good restaurant and stalley. they provide potatoes grill while you have hot spring bath. Breakfast not much but varity enough. noodle is good. Staff very happy to help. they also provide car to send me at Changbaishan railway station. my room can see part of firework. amentities use loccitane that so nice. After book. they immediately add me Wechat and communicate. which is easy for foreigner like me to communicate. Everything process is super fast. all great! love it

The hotel is very clean but when I was there with my family, there are a lot of constructions ongoing near the hotel and it was raining every single day when we are at Changchun. The hotel staff is very nice and efficient esp when we had only 30 mins to board our train to head to Changbaishan. The hotel staff, Fu Yang, is able to cater for us and understand that we are rushing for time. We managed to board our train successfully thanks to Ms Fu Yang. The breakfast options were rather limited. There was a signage saying that we could have how we wanted our eggs. We requested for the chef to cook it; the chef booked for us unwillingly and gave us an attitude. From the previous guest reviews, there are many positive reviews with regards to the buffet hence we decided to pay for the breakfast buffet. Overall, we will still stay in the same hotel if we visit Changchun once again. :) Side note, the train station was rather far away from the hotel. However, DiDi works fine too.

Отель расположен неплохо, в номере чисто, ремонт, все принадлежности есть, завтрак нормальный, единственное, что огорчило, это девушка на ресепшене, она злая и не приветливая!!! А так отель отличный!!!

Great experience! Hot springs facilities, food, hotel rooms are all excellent. The hotel specialist offered us helpful guidance and information to explore the local area and activities. Definitely recommend it!

Beyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them. From Late-Night Arrival to Instant Support Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear. The Heart of Hospitality: Personal Intervention What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions: 1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding. 2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected. 3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation. 4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip. A Testament to Exceptional Service Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience. The Verdict The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care. Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify. Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday.