Hotellit mukavuudella Uima-altaat maassa Kolumbia, provinssissa Bolívar

We stayed 3 nights at this very comfortable hotel. We even wanted to extend one night and they were fully booked, which shows how popular they are. The decor from reception to lobby to room was a delight with full use of natural materials, giving a zen feel. The breakfast was buffet, but chouce of hot dished was limited. Also, we wanted to go for a swim at sunset, but the pool at this time was used as one big cocktail bar, literally dozens lounging in the,water, so that was disappointing.

El Hotel está retirado del centro, la limpieza muy buena, la atención en el desayuno excelente, cordiales, amables, serviciales

在las America 附近，但走路也是走不到的，旁邊有家超市，景色宜人，衞生也到位.

Great three day stay, staff were very attentive and always had a smile. Will recommend to friends and family

Fue muy agradable la estancia, lugar e Instalacion muy bonitas e impeccable. 👍

Die Lage im historischen Zentrum ist hervorragend. Die Architektur des Gebäudes sowie die Einrichtung gehen fließend in einander über und sind stilvoll. Das Personal ist äußerst freundlich und Hilfsbereit. Das Frühstück ist ausreichend und lecker. Besondere Freude hat es uns bereitet das Treiben in der offenen Küche zu beobachten. Es war ein sehr schöner Aufenthalt und wir würden wieder Kommen.

The experience was a mix of both positive experiences and areas of opportunity, in the positive aspects the service provided by the staff was great, kudos to the restaurant staff as they were very welcoming and friendly with us. Reception, a couple of things to mention: We had a delay on our check-in due to the room having some issues related to the door, we were requested to wait for 15 minutes after the 15:00 check-in, and we did, after this time I had to reach back to the reception to check if the room was ready, still, had to wait for another 15 minutes. It was a total of 30 minutes out of schedule from the initial check-in due hotel's fault, we arrived with more than an hour of anticipation. There was nothing but an apology, not even a slight interest in offering compensation for the wait time, which could have been a plus in the customer service experience. On the other hand. we had several technical issues entering our room, as everytime we where off the room for a while the card wouldn't work, this was a consistent inconvenience in every single day, at the point that at our last 2 days staying at the hotel we directly reached reception to get the card fixed as we were already tired from previous days to reach the 5th floor for our room and then having to go down to reception to report the issue with the card, reach 5th floor again and AGAIN visit reception because the card wouldn't work, this could have been activelly addressed with either a room change or a technical review, however, it surprised us that instead of the receptionist offering at least an apologize we were told it was because WE used the card on another electreonic device, which never happened, another thing to point out was that at their main elevator someone popped a pimple at the elevator's mirror, and that disgusting pimple stayed there for more than 4 days, which indicates that the facility cleaning is not optimal, following this though at our room the blackout was stained at a corner, and even with having staff cleaning the room that stain remained from day 1 untill we left, probably someone spilled a drink at the balcony and it dropped at the blackout. Positive things: Restaurant service and overall attitude from the staff, ubication was good, close to the beach and with a nice view. AOO: A more customer-oriented thinking, at least showing interest in going the extra mile with their customers, cleaning.