Lemmikkieläimet sallittu hotellit kohteessa Zagrebin piirikunta, Kroatia

One Rude Staff Member Ruined an Otherwise Decent Stay I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience. Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest. To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service. The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.

The hote is an excellent location in central Zagreb. The rooms facing the street are really large and quite nice. There is a nice roof-top patio with views of some of the sites of the city. The breakfast was excellent. I appreciate that the staff were polite, responsive, and helpful. I would stay there again.

Frrom the check-in progress to check-out everything was easy and good. Both room and it's bathroom was super clean, amentities are great, the staff was very welcoming and friendly. Location was also great since it is really located in the center.

This wonderful hotel is right in the center of old Zagreb.  Everything is within walking distance.....restaurants abound, flower market and food markets, shops, the trolley for transportation is close by, and many museums, churches, government buildings, parks and Historic sites.  The Hotel Dubrovnik is clean, light rooms, comfy beds, and a sumptuous breakfast!  We thoroughly enjoyed our stay.

Cosy, boutique -style hotel decorated with whimsical touches. Friendly staff, free and fast Wi-Fi, good water pressure and a small basement gym. Limited, though adequate breakfast buffet selection. My room's mattress showed its age as it was sagging to one side. Staff were prompt in retrieving lost property and posting to my next destination. As Zagreb is a compact city, the hotel is within easy walking distance to all major attractions, with convenience stores at the doorstep and the central train station 2 blocks away.

Fantastic location. Sauna is available to book for free for private use. The best thing was the massage - it was really good. The only issue was the air condition which was changed to heating during the time we visited (summer transitioning to autumn) so it was a little warm at night. Unless you took the garden facing room, the road/ trams noises will be uncomfortable to leave the windows open through the night. Having said, the staff service were good.

Останавливались на ночь. Хороший Вариант для ”переночевать”.Самый большой плюс в такую жару - кондиционер ! Если останавливаться на длительное время- не вариант . Нету холодильника, чайника и водички в бутылках( не предоставляют)

Located about 15-20 minutes walk from the central bus station or about 5 minutes via taxi. A mix of tram and walking would take you 15-20 minutes. Surrounded by a pizza takeaway, coffee shop, bakery and mini mart. About 20 minutes walk to the main town centre or take the tram just outside the hotel. You can take a taxi which is generally outside. The surrounding area is safe but looks a bit run down because of graffiti. The hotel reception is immaculate. Customer service is really good and you can leave your bag if you check in early (3pm check in). The first floor has a pool (free), limited gym (free) and spa (paid). Restaurant and bar at the ground floor. The room is immaculate but looks a bit dated. King size bed is very comfortable and a bonus. Blankets are comfortable and weighted. Air conditioning is strong but a bit loud. Kettle, free coffee/tea, complimentary waters, iron/ironing board, hair dryer, robes/slippers, and towels available. Shower is strong with two different heads. The shower sprays everywhere on the outside floor due to a poor glass shower curtain. Noise? Rather quiet but can hear noisy people shouting in the corridor. TV is old and dated. Plugs on both sides of the bed (European style). Overall, a decent hotel for the price.

First things I like to express my appreciation to Toni at front desk who's very friendly welcoming my first day check in and helping me when I have problem with rental car. He really put his effort making so many calls when the rental car didn't response well, but finally all problem solved. And he sent his regard throe his friend at front desk on my second check in after 7 days traveling to Split and Dubrovnik, his name also Tony and he also very friendly. Thanks to both of you Toni & Tony ( I hope I didn't wrong spelling your name ) It's highly recommend for all type of traveler, the room is very quite, I can't hear anything from next room or outside, sleep like a baby. I love the spacious shower room and all luxury amenities. If not mistaken I think this is a brand new hotel. Since i drive a car, for me location is not important, 8 minutes drive to the old town, not too far. I like the neighborhood is so quite. Breakfast has many menus and tasty too. Overall is perfect , one thing I don't like is the dimming lights. If they have a brighter light, I will be so happy. The W By LJ is my youtube channel if you like to see my review video

Hotel is good, facilities are ok. But restaurant people service need to be improved, especially for attitude