I have stayed here before and the location and price were right. This time however I was very disappointed and honestly feel I should recieve a refund do to the condition of the room. For starters there were roaches behind the bed and by the desk area and the carpet was seemed together terribly . Did not appear that the room was cleaned very well at all. Then I went to take a shower and notice it had zip ties and tinfoil holding some of the shower head together. I had a first floor room and the window latch was broken as well. This was very dissatisfying and definetly made it hard to sleep after noticing roaches behind the bed . I usually never leave reviews if I’m not satisfied with something but I feel an obligation to leave this review to prevent any traveling business people from picking this hotel because the location is great but it is a party hotel if you ask me. I would definetly like to be refunded for this terrible experience.
Overpriced. Might as well go to Vegas. Table limits too high for weekday. $25 minimums, didnt even play. Not playing $80 a hand and have to pay for drinks too. Other than value, Casino was nice, great sportsbook, and i found Milwaukee people friendly.
VVieraskäyttäjäThe staff was very friendly when I arrived, and checkout was quick and easy, which I really appreciated. I also requested a 6am wake-up call, and they followed through right on time, which was very helpful.
My room was clean, the heater worked well, and overall I was happy with the comfort and cleanliness of the space.
A couple of downsides: there’s no elevator, so I had to carry a heavy suitcase up the stairs to my room. Breakfast was okay, but there weren’t many options to choose from.
The only other issue was the atmosphere in the common areas. While this isn’t entirely the hotel’s fault, there were a a few guests who made things feel a bit uncomfortable. One person was loudly arguing and swearing in the hallway and at the front desk, and another guest appeared to be staying long-term, scolding her kids and a baby running around the breakfast area in just a diaper. It gave the public spaces a slightly uneasy vibe, even though the staff handled things as best they could and were consistently kind and professional.
Overall, I had a clean and comfortable stay, and I’d consider staying again if I needed a place in a pinch — I’d just keep expectations modest regarding amenities and the general lobby/hallway environment.
VVieraskäyttäjäThe cleaning staff was amazing, the pool was decently clean but there were signs of wear. The breakfast wasn't very good, on the lower end of free breakfasts for hotels. The Front desk staff was basically non-existent, left the previous check-in person's information on the screen when we started to check-in. The keycards to get in stopped working before check-out time. One of our rooms keycard stopped working the day before checkout and the other room the keycard failed for the rooms at least sometime before 8 AM on checkout day, we were lucky we left someone in the room when we were loading the car. Toilet flush would make noises in the shower and it just felt like the rooms were poorly constructed. It is a nice stay right now, and the price is good, the room cleaning staff did a wonderful amazing job, I cannot give them enough compliments, the beds were very comfy and everything worked well now. I just fear that as time goes on things will break and won't be fixed, (there was a very large chip in our tub) but while things are relatively new it should be a good place to stay for someone wanting to explore the Wisconsin Dells.
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