Room was fairly clean but the hotel is old and a bit run down. The location of the hotel , downtown of Waterbury , is not great. We heard gun shots during the night , and did not feel safe walking around outside. Was told to park our car in the a specific parking lot that ”had surveillance.” All in all - an old hotel in a rough neighborhood. Will not be coming back
This hotel is in immediate need of reinvestment. It was built in the 50's and it looks like in the rooms that was the last time any money was spent. You have a small in the window air conditioner unit. The two night stand lights did not work. The safe did not work. The hair dryer did not work but the front desk provided a new one. The bathroom sink was stained or dirty. To flush the toilet you have to stand there and hold the flipper down until the toilet completes flushing. The ironing board had been bent at some time in its history so it sloped down went set up. There was no elevator so you carry your belongings up an old metal outside staircase to the second floor.
This hotel is in an excellent location and the exterior looks wonderful. But I would recommend that you stay elesewhere.
As part of our exciting trip to Yale University, our group consisting of students, teachers, and parents stayed at the Quality Inn, and we couldn't have asked for a better location and experience! our trip to Yale University was greatly enhanced by our stay at Quality Inn. The combination of its convenient location, comfortable accommodations, and excellent service made it an ideal choice for our group of students, teachers, and parents. I highly recommend this hotel to anyone planning a visit to Yale or the surrounding area!
Delightful Inn. Quiet, clean, spacious, comfortable room. Some parking spaces are under cover - very helpful on a snowy night for us. Friendly staff. Will return again. Close to West Harford.
Location is perfect heart of the city. Just walk by Yale University. Rooms are big and very clean. Bathroom is very clear and complete with all needed amenities. Front desk always very friendly and polite. It’s my second time living in Omni Hotel New Haven and will choose again for my next trip.
For those who they love nightlife must live here because it’s just cross the road have best nightlife bars and clubs.
Perfect Hotel I Recommend 100%
For example there was not toilet brush, and not foucet with flexible tube. We could not use the wifi
and the man in the reception gave us a phone no to ask them how to solve the problem instead of doing it himself.
Poor service ”by Hilton”
Location was perfect for us with quick access to Yale University and its nearby restaurants and shopping areas. Housekeeping services are minimum (just refills of amenities, exchange of towels, and garbage emptying) which fit us perfectly.
Only downside is no restaurant but considering the location it was no problem - plus there is a lobby shop for those “emergencies” when you don’t want to walk anywhere.
All staff were very kind and service minded.
TTanveer Ahmed A RazakStayed just for night but loved it. We stayed in King room and it was big. The indoor pool was great thing too. Free parking outside the hotel and within hotel grounds was excellent. And just a 10-15 min drive to Mystic and Groton. A great stay for the price.
VVieraskäyttäjäIt took 3 rooms to get it right. My granddaughter wanted a bagel for breakfast and they said there was no à la cart. I had to buy a full breakfast for $14 so I was very upset that we could not by one bagel so I went to the front desk and the lady let her have a bagel so I think they need to fix that. Then there is supposed to be bar there there was no bar. They shouldn’t advertise a bar and when you get there, there isn’t one. Just make sure you check out your hotel first before going.
AAndrea Webb DiscepolaRoom was really spacious and homey, with 2 queen beds, a kitchenette with large fridge/freezer, stove, sink, dishwasher, and full size closet & drawers for our clothing. Beds were very comfy, which is a huge MUST for me. Breakfast was simple, but delicious (eggs, tortillas to make tacos, fruit, cereal, baked goods, coffee). Location was great, we could drive to Yale Uni in 15 min or so where our activities were held. Staff were pleasant. Would stay here again!
JJohanRTLocation was perfect for us with quick access to Yale University and its nearby restaurants and shopping areas. Housekeeping services are minimum (just refills of amenities, exchange of towels, and garbage emptying) which fit us perfectly.
Only downside is no restaurant but considering the location it was no problem - plus there is a lobby shop for those “emergencies” when you don’t want to walk anywhere.
All staff were very kind and service minded.
VVieraskäyttäjäThe room was great value and close to UCONN. Good location near shopping and restaurants. Room was clean, bathroom was clean. Friendly staff. Lots of parking. Our only complaint was a very strong cleanse smell in the hallway outside of our room.
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