Hotellit kohteessa Kita Ward,Kōbe44.7 % vierailijoista valitsi tämän alueen
MMairy2025.11.19
Our stay in this hotel was great! I wish we stayed here longer than one evening.
Our traditional Japanese room was very spacious and had two separate toilet rooms attached as well as a bathroom. The view from our room was amazing! And sitting area before the huge windows even had a massage chair and a vanity. The shoji doors showed some signs of wear but everything were very clean.
Our kaiseki dinner was spectacular and incredibly tasty. But I wish there were some instructions for foreigners how to enjoy it properly. Our server didn't speak English and we didn't speak Japanese so there was a minor misunderstanding but everything was resolved 😅
I'm definitely a fan of such kind of a meal now!
We visited all the hot springs that are available in this hotel and it's sister hotel across the river. I liked the silver indoor spring in our hotel and gold outdoor spring in sister-hotel the most. Hot springs are closed after 24:00. And open from 6:00 to 9:00 nest morning. Unfortunately they are closed from 9:00 to 12:00(check out time) which make it impossible to enjoy them in the morning for those who prefer to sleep in((
Would definitely reccommend the stay for relaxing and luxurious experience.
The hotel offers free wifi only inside the room. When you step outside your room, there is no free wifi in the lobby or even in the corridors outside your hotel room. There us a free shuttle service to Sannomiya. View outside our room is nice though.
First time staying at a Dormy hotel inn and super impressed with the level of hospitality for the price!
1. Public onsen and sauna are available on the top floor. Gender segregated with both indoor and outdoor (rotenburo) sections and the usual amenities. Only the sauna is closed overnight, the onsen remains open. Washing machine and dryer are available on 12F too. The washing machine is free, the dryer is not.
2. Free refreshment once you're done with your onsen. Ice cream at night and probiotic drink in the morning.
3. Free serving of ramen (yonakisoba) at night from 21:30-23:00. Head over to the restaurant at 2F.
4. Breakfast buffet is available and it was honestly quite decent for the price.
Would stay at Dormy again if I return to Japan 😊
The service was a little short of. I read reviews that they are very friendly but i felt that it’s not like this. I felt they were very curt in the way they speak and look tired. Nonetheless, the location was good. Just right at the side of the Chinatown. The hotel is very budget not matching to its price, considering that I’ve been to 4 hotels during my stay. The lights goes off quickly at the foyer. The water flow was small. But it’s ok, it’s eco-friendly i guess. The miso soup at breakfast was the yummiest. The carpark was expensive and they will charge you if you arrive early or leave the car at their carpark accordingly after the check in and out hours. This is understandable but this is where the hotel lost some sense of touch here.
This hotel locates just near by the JR Himeji station, probably the most popular area in the city. Most of the restaurants are on the other side of the rail so it is crowded at all around the hotel. There is also a complex mall includes supermarket and groceries store next street.
The services is good and offer free drinks in the lobby.
Huge hotel with great facilities, but gym, sauna, onsen and pool have to be paid extra and at high prices. That left a very bitter aftertaste. The room was large but a bit dated and could be cleaned better.
The service at the reception could be nicer and speak better English. However, the rest of the service staff were extremely nice and helpful. Early check-in was possible free of charge.
The hotel is very close to Kobe airport, but only offers a shuttle service for the train stations. Why not also for the airport is somewhat questionable.
Honestly, it exceeded my expectations. The room was clean, the bed was comfy, and it was spacious, location is perfect. It was worth every penny; however, the laundry room could use better upkeep as lint was flying everywhere.
AAnonyymi käyttäjä对不是日本人完全不友善的酒店
Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude.
Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in.
When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all.
I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy.
There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup.
Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special.
Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.
VVieraskäyttäjäWhat an amazing stay! It exceeded all expectations. The place is super nice with design interior, rooms are warm, spacious and comfortable. The whole place is modern, yet has a very traditional authentic feel and feels serene.
The staff is very attentive, caring and fulfills your every need - they make you feel welcome, and explain everything to you very well even if you are a foreigner, there was no problem communicating in english.
You are guaranteed 2 private stays in the private onsen spa of your chice - one in the evening and one in the morning, the time slots are more than enough to cover guest capacity and you have choice. The public onsen is pretty awesome too, although i felt so relaxed after private onsen for so long i went there just because of curiosity lol.
The dinner and breakfast are HUGE and are SUPER tasty. Excellent products and execution, it was my first time tasting a5 wagyu. I recommend you do not eat lunch before coming to the ryokan for dinner, maybe just breakfast or something small because you will want to eat everything in this amazing meal set. I still feel kind of full 1 day after checking out.
The hotel has nice common areas with free beverages, board games, ping pong ans some slot machines for entertainment. You can reserve karaoke room or get massaged in the automatic massage chairs. After we chcecked in at 3pm we did not need to go anywhere away from the hotel and just enjoyed our time there.
If you want to book very specific timeslots for the private spa come in at that 3pm, because people queue up 30 min before in the lobby. Although i felt this was not really necessarry because like i said, the capacity is calculated well and you are guaranteed 2 entramces with available time slots. The first time slot starts at 4pm and is in 1hr intervals - with 5 available onsens up until the night. Morning onsen had plenty of free slots.
They also offer free shuttle bus and it was always quick, we even called from public telephone in Arima when before checkin and had no problems arranging pickup in english.
What i wish is if they were a little bit more flexible with breakfast times, because you also reserve a time slot but it's not like it's a course meal but traditional breakfast + buffet and you have to decide at the check in, which is kind of soon to think about when you want to have morning meal, but it's not too big problem. I guess it is a way to prevent everyone rushing in 5 min before closing time like some people do. The breakfast has plenty of variety and you even get a preheated own grill!
Overall, we couldn't pick a better place for our visit in Arima, we are so relaxed and it was oje of the best places we have ever been to!
VVieraskäyttäjäThe hotel is old yet classic. Everything is in general well maintained, and the staff are very helpful and friendly.
The hotel may not be so accessible compared with those in Sannomiya, but the hotel offers shuttle bus to Sannomiya daily and Shin-Kobe on weekends. It helps you get around and go to the train stations. However, do note that the bus may be full sometimes. But even so or if you miss the bus, it won’t be long to walk to Kobe (Rapid and Special Rapid) or Motomachi (Rapid), depending on the train you need to take. I really like the view. Even the room not facing the sea has a nice view both during the day and night. The Meriken park is also just downstairs.
The hotel has a free self-service laundry and a Family Mart, but there are limited items to buy after 8 PM since no staff will be there. Another limitaiton is that the gym and the food service both close after 10 PM, if I recall correctly.
VVieraskäyttäjäAmazing hotel!! The staff were very friendly and helpful. Large room, incredibly comfortable beds, good temperature control. Very nice shower room. One downside was there was only a small table (there we two of us). There was a shared kitchen and lounge area, which were very nice. The coffee was excellent. I would love to stay there again. Very close to the bus stop and whirlpool tour. But public transport on the island is very limited so it is difficult to get to other attractions if you don't have a car. There is local bike hire, but they were out of/didn't have e bikes, and the hills are very steep.
VVieraskäyttäjäMy non-smoking room smelled of smoke. Fortunately the staff were exceptional, and I soon received another room.
One staff told me that because the room was ”Japanese Style”, and that I had to take the bedding from the closet, move the low table and make up my own futon.
I live in Japan and I know what a ”Japanese Style” room is. Ryokans of a good grade will have staff make up the futons. When a hotel is too large, the work of making up the futons for all rooms becomes onerous, however, one wonders why ”five star hotel” if one has to make up one's own futon AND receive education on what a ”Japanese Style” room entails [ I am in the hotel business].
The lobby is bleak and looks cheap. No style, no charm. The seating is ugly and cheap. There are real plants here and there but no cut flowers. Cut flowers are very expensive in Japan. Too expensive for this hotel.
The final point is that I booked this specific hotel in order to take a swim. Although the weather was fine, the pool had closed the day before I arrived. The pool was still full of water, perfect and peaceful, but ”closed”. No doubt, this saves on staff and other expenses, in the same way that making up one's own futon does . . . all this is fine for a hostel, but not for a luxury hotel.
I have been generous with my star-giving because I like to be kind, and because several of the staff were truly exceptional in their kindness and service, however, we hope that the management will note our comments. Please pay for more staff and please keep your pool open as long as the weather permits. Global warming means pools can stay open longer. :-)
AAnonyymi käyttäjäOikein mukava hotelli. Saatavilla paikkoja kävelyllä. Huone on puhdas ja mukava.
Päivittäinen vaihto pyyhkeitä ja kylpyhuonepukuja tarjotaan (ei ehkä niin ympäristöystävällinen).
On hyvä tarjota muutamia hankit 😊
Muuten oli mukava jäädä hotelliin.
VVieraskäyttäjäHotel service was good. Dinner and breakfast was provided as part of the stay. Food was good for the stay since there are not much options for food at Arima. Most shops are closed by afternoon. Though the hotel is old but it’s renovated (except for the old wooden cupboard) which made the stay more pleasant. Onsen is indoor and small so will need to go at hours with lesser people.
VVieraskäyttäjäЯ не строила ожиданий от этой поездки и была в приятном шоке! Во первых сам городок такой красивый и уютный, ты не спешишь и наслаждаешься! Во-вторых отель на высшем уровне! Сервис и вежливость персонала поражает, красота внутреннего пространства отеля и дворика! Поразительной красоты Онсен при отеле, все продумано до мельчайших деталей! Номера в отеле очень аутентичные, как и все в целом, а шведский стол на завтрак шикарный! Также трансфер продуман и конечно юката просто чудесная и на любой размер! Говорить могу вечно о том какое же удовольствие я получила! Благодарю!
VVieraskäyttäjäThis hotel is next to the ropeway to herb garden. There is a supermarket , train station and ¥100 shop within the same building. There is a 7-11 just outside (level 1). Parking is available at 8th floor for hotel guest chargeable at ¥1500 per night. Breakfast is fantastic - their curry , omelette and smoothie are their specialty. Highly recommend to stay at this hotel .
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