Sadly, I wasn't impressed with the level of cleanliness in the single room but the double room & bathroom were much. The view of the harbour from the room was outstanding. Lots of activities and Christmas parties taking place.
I was a bit concerned as I approached the hotel, it didn't look great.
Once inside though that all changed, the whole place is immaculately clean, tastefully decorated and the facilities are excellect.
My only negative is that the sauna wasn't working.
The best feature of this hotel though is it's staff, very friendly, efficient and happy to help.
Will be returning.
Disappointed with the pool , dirty, no cups available for water, locks broken on doors . Floor slimmy.
Room ok but dusty at the bottom of the tea station, fan not working in bathroom,
Breakfast was terrible, orange juice was really watery and tasteless , plates too hot and no serviettes provided to hold , cereals were ok , no pastries very poor selection for the price , bread was cheap and soggy and when toasted burnt...yuk ! Too much pepper on the tomatoes , baked beans cheap and nasty , sausages were nice, bacon horrible and cooked in clumps so some were under cooked and some extremely crispy and salty.
For the price of £17 a head , I think the breakfast was 1/5. lady staff member was very nice, polite and helpful 5/5.
Sorry to say but we won't be back 😞
The room was sparse and not inviting but for a single night to stay seemed ok. The shower was ok and the hairdryer would have benefitted from a note on it's use but when I eventually worked it out it was fine. The beds were very shakey and didn't feel very secure when rolling over in them. They felt as though they were going to break.
Perfect sized room, lovely set up, the hotel itself is huge and so well presented. Gorgeous swimming pool. Lots of places to sit down and eat if you would like too. There is a gym and a spa also (we didn't use these but we know they are there) there are phones in the rooms so you can order room service if you wish. The staff knocked on our door on the second evening and asked if we would like any refills on teabags coffee or sugar or any fresh towels. So well mannered and polite. Just an over all lovely place to go and its literally beside Brands Hatch where we needed to be. Cannot fault this place..
On arrival service was great and very helpful. Room had a great view a little on small size but not complaining as it was very clean.
On the down side. Mattress needs changing as springs have gone. Woke up with them digging in my back.
Went for breakfast as continental breakfast was included. It's extra for cooked of which I would be happy to pay for. However I was totally ignored as person too busy folding napkins and kept their back to me. I wasn't going to hang around. There was no fruit just bread, muffins and yoghurt. I was going to speak to the front desk about this but no one about so I let myself out of the car park.
The hotel is decent. Would have been great if the room came with a mini fridge, slippers and bath robes as they do have swimming pool / sauna and jacuzzi. But all in all it’s a decent hotel for the price
I had a wonderful stay at this hotel. The room was clean, comfortable, and well-maintained, with all the amenities I needed. The staff were friendly, professional, and always willing to help, which really made the experience enjoyable.
The location was very convenient, close to major attractions and transportation. I also appreciated the peaceful atmosphere, which made it easy to relax after a long day. Check-in and check-out were smooth and efficient.
Overall, this hotel offers excellent value for money, and I would definitely stay here again and recommend it to others.
Lovely hotel, stayed for a long weekend and used the spa facilities - they gave us a free upgrade which was a nice touch! Beautiful grounds, restaurant was lovely and only a short scenic walk to the town
Only critique was the pool was quite small without much seating available and the sauna was male or female only - but the rest of the stay and amenities more than made up for it!
Also recommend the afternoon tea :)
Great location, lovely walk around the lake and nearby woodlands. Staff are friendly and service is good. Rooms are outdated and could do with a lot of modernisation, unfortunately, is not even on par with some travelodges. Walls are hollow so can hear noise and voices from neighbouring rooms. Rooms are not sparkling clean, you will get what is expected of a 3 star hotel. Breakfast is just ok. Overall, if you’re looking for a stopover for the night and want to wake up to beautiful views then definitely book a room with a view and not the standard room which may end up overlooking the A2. We did however, book a lakeside room that was allocated on the second floor and the view was very nice indeed.
104 arvostelua
7,5/10
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