I have stayed at many Marriott hotels but this hotel was not up to the mark. Considering room rates were quite high but rooms were very basic. There was only one restaurant working in the hotel and that too with very limited menu. Did not like attitude of hotel staff at restaurant. Very rude and they will ask you to wait rudely if you are even 5 mins early from breakfast open time even if it is ready. Could have been little more courteous. Hotel offers free shuttle service to near by station which was good as there are quite a few eating options near the station.
Käännä
militarybratSG
Majoittunut 3. 2025
Pariskunnat
8.0/10
Erittäin hyvä
Lähetetty 15.4.2025
The hotel is nice with large clean rooms. Good sized rooms for a decent price are hard to find in Tokyo. The staff is very friendly. For tourism, it is far from key things that people may want to see in central Tokyo. That said, if you are ok with the trains, you can catch them easily from the station very near by. We enjoyed the food in the restaurant though the service in the restaurant can be quite slow. There is a convenience story in the basement that is... convenient.
Käännä
Vieraskäyttäjä
Majoittunut 2. 2025
Muu
8.0/10
Erittäin hyvä
Lähetetty 31.3.2025
The location is great, they offer free shutter runs every 20 minutes between hotel and train station, it is a plus. the hotel is very clean, room is very spacious. The executive Club Lounge offers good food and enough seating. The morning breakfast buffet was little disappointed since I read someone wrote was the best in Tokyo, I would say 8.5/10 still pretty good.
Käännä
HIDETOSHI
Majoittunut 1. 2025
Muu
10.0/10
Ylivertainen
Lähetetty 5.2.2025
ラグジュアリーでとても良かったです
あと、朝食が非常に充実していて
良かったです
Käännä
Coastal561460
Majoittunut 1. 2025
Liikematkustajat
6.0/10
Lähetetty 31.1.2025
Der Aufenthalt war insgesamt ok. Das Frühstück ist besonders hervorzuheben, hier bleiben keine Wünsche offen, es hat allerdings seinen Preis mit fast 30€. Die Zimmer sind sauber, das Bett bequem, jedoch Einrichtung und Bad in die Jahre gekommen. Das Hotel ist nicht besonders zentrumsnah, verfügt aber über einen Shuttlebus zur Zugstation. Das Personal war super freundlich. Ein erfüllbarer Extrawunsch, den wir als kleine Gruppe hatten, wurde allerdings letztlich vom stellvertretenden Hotelmanager rüde abgewiesen. Ich würde dort nicht wieder übernachten.
Käännä
Majoituspaikan vastaus: Thank you very much for sharing your experience at the Tokyo Marriott Hotel. We appreciate your feedback but we are very sorry that we could not meet your expectations during your stay with us. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to our guests like you. Based on the valuable opinions received from you this time, all the staff will devote themselves to providing further ingenuity and better service. If you have any further questions, I would appreciate it if you could give me your opinion. Once again, thank you very much for your time and we all do our utmost to provide you with warmer hospitality. We look forward to welcoming you here again in the near future. Sincerely, Shigehisa Hirasawa Tokyo Marriott Hotel
Vieraskäyttäjä
Majoittunut 12. 2024
Perhe
10.0/10
Ylivertainen
Lähetetty 24.1.2025
This hotel is wonderful! Easy access from Haneda airport! A short complementary shuttle ride to the subway that will connect you to anywhere else in the city! The kindest service! Delicious breakfast! A club lounge with great food and views! We stayed at three different hotels while in Tokyo and our twin daughters said the breakfast here was their favorite. The breakfast servers and managers were fantastic, especially with the kids. We received a really nice room upgrade and such nice balloons and decorations in our room upon arrival. It was very welcoming and special. There was some confusion with a room service order we placed one night. It was mostly due to the language barrier, so I would be careful when ordering and asking for additions or adjustments - just make sure everything was understood correctly and there are no surprises when the food arrives. The free shuttle runs every 20 minutes. It’s very convenient. We found the station you will be dropped off at was a bit far from other locations of interest, but everything was very accessible if you don’t mind transferring trains. With the kids, we ended up using taxis many times as we were exhausted. There is a picture of a pool in Tripadvisor but there is no access to a Pool. Maybe they used to have one in the past. The gym facilities and sauna were really nice though. The concierge was also very kind and helpful. Overall, we had a really amazing stay and highly recommend this hotel!!!