Uima-altaalliset hotellit kohteessa Phuket

I would like to say thank you for Noku for the birthday arrangements and also the kind service from the staff; I do not like complaining but I do have to raise up my issues as I do believe there can be massive improvements in the hotel and how they handle issues ($550USD for two night stay) - I booked a HILL VILLA KING; I requested prior to arrival that I wanted a certain view and they replied we will try to the best of their availability (which is totally understandable) - When I arrived the service was good and they were very kind and again I appreciated the birthday setup they did in the room - After I checked in ROOM H11; which I saw was weird was there was 2 separate bed bases; and using common sense I thought why would a KING bed have 2 bed bases - After trying to sleep at night I noticed that it was actually a 2 twin beds put together which explains the two separate bed bases; during the night the bed moved in the middle (with obvious two twin beds and the line in the middle) the bed sheets did not fit because it was two twins and they gave me two separate blankets (it was me and my girlfriend) so it is weird having two separate blankets - I went to explain my situation to duty manager (AM is his name) he was very nice but very inexperienced I must say; I went to the front desk and I said “hi may I know what type of room I booked” then they said “king bed Hill Villa” I said perfect then I said I would like to speak to a manager (they knew what I was going to say) - When AM came out he did not let me speak he just talked and said sir because you requested for a nicer view we gave you this room and because the king bed broke which is why we put two twins together. I asked if that is the case why did you not inform me at check in? He said oh we did not im so sorry; let me change your room for you and I will send a fruit plate as apology (TBH I don’t want a fruit plate I can easily get one for $2USD anywhere in Thailand) I said please I had lunch yesterday which was around $25USD pls waive that for me as courtesy and everything would be fine. AM replied of course that’s not a problem sir (I THOUGHT everything was resolved) not sure if he did not understand but I spoke slowly in English due to the language barrier - We went to my new room at night and saw the fruit plate (thought it was a bonus) room was better and was a king bed which is what I wanted. I go to check out the following morning (I DID NOT HAVE TO) they do not take a deposit which is weird because I signed a lunch to my room so I could have just left. I met AM again and he showed me the map of the whole hotel; Pointed at H11 and you can clearly see that the room has two twin beds (So the BED was not broken they just put me in a twin bed combined into a King) He said yes lol not sure why because its not what he said yesterday that the King bed broke. Then he said oh sir you do have a lunch that you had to pay for (Yesterday he just said yes no problem I will take care) now I need to pay for it; I said did you not say you will take care of it he replied “sorry sir because this is another department” To me its one hotel; how you deal with costs internally is not my problem ( I WAS NOT GOING WRITE A REVIEW BUT AFTER THIS I HAD TO) - Also just to add First day breakfast I asked for (ICE THAI COFFEE) they said they do not have and interesting as im in Thailand all hotels have this but it was fine; BUT the breakfast colleagues said at afternoon session they have so I said no problem! But one of the staff offered “sir tomorrow morning we can offer if you would like” I thought amazing that’s service; next day I went “SIR WE DO NOT HAVE THAI COFFEE” after the disappointments above I gave up and adding to the bill not being waived which is a fraction of the cost of the room I gave up - All in all this hotel tries to be “high end” but there are many improvements that can be made Sorry for the long review but I was not too impressed

I stayed at the hotel for two nights. On the first night, there was a small issue with cleanliness, but the front desk staff handled it very well quickly arranged a room change and offered complimentary breakfast as an apology. I was truly impressed by their care and responsiveness. The room was clean and comfortable, and the rest of the hotel was well maintained with a pleasant atmosphere. Thank you to all the staff. I would gladly recommend this hotel to anyone looking for a great stay with excellent service.

Tämä on toinen kerta tänä vuonna. Se on erittäin hyvä perhehotelli. Poikani ei halunnut lähteä. 0,3 metrin lastenallas on erittäin ystävällinen ja sopii lapsille. Eniten ihailen sitä, että hotellin lastenkerhossa, nähtyään kuinka paljon kiinalaisia ​​lapsia siellä oli, he alkoivat käydä kiinan kursseja. Kiinan kansallispäivän loman aikana olisi vielä parempi, jos lomakeskuksemme voisi tarjota kiinalaisille turisteille paremmin suuntautuneita huoneita. Nähdään ensi vuonna!

Varattu päiväksi, mutta onnellisesti vietimme neljä päivää. Huone on uusi, kaikki on puhdasta, ei hajuja. Tämän kategorian huoneet sijaitsevat ensimmäisessä ja viimeisessä kerroksessa, me asuimme viimeisessä. Kolme ilmastointilaitetta luovat erilaisen ilmaston eri alueilla. Meillä oli näkymä tielle, mutta melua ei kuulunut. Suuri parveke, kuivausrumpu, aurinko ☀️ minikeittiö kaikella mitä tarvitset ja uudet laitteet. Hotelli itsessään on erittäin kaunis, ensimmäisessä kerroksessa on useita lautapelejä lapsille.

We had a wonderful stay at Graceland Phuket and would happily return. The resort is beautifully maintained, with large pools, direct beach access, and a relaxed atmosphere that still feels close to the action in Patong. The rooms were spacious, clean, and very comfortable, with daily housekeeping that was always reliable. The staff were friendly, welcoming, and genuinely helpful throughout our stay,from check-in to any requests we had.

If you’re someone who enjoys peace and a super laid-back vibe, this hotel is just the right place. It’s not in the middle of the busy tourist spots like Patong or Phuket Old Town, so you really get that calm and relaxing atmosphere. But no worries—you’re not completely cut off either. There’s a 7-Eleven nearby in the Laguna area, and the buggy service makes it easy to move around within Laguna. Honestly, I loved how chill everything felt here. Perfect spot if you just want to slow down, recharge, and enjoy the quiet side of Phuket. Definitely planning to come back for the same relaxing vibe!

Very nice and luxurious Hotel. They taking care in small details. Magnificent views. Good privet swimming pools. Truly feeling that you are in 5 plus stars hotel. The only issue is that they do not have any night activities and around them there is no much places to go. So it's best option for honey moon and relaxing for 3-4 nights.

etu: 1. Infinity-altaalta on upea näköala merelle ja laaja näkökenttä. 2. Uima-allas, joka on suoraan yhteydessä huoneeseen, on erittäin mukava hiljaiseen yöuimiseen. 3. Baarien ja ravintoloiden hinnat eivät ole huonot, suhteellisen normaalit, eikä palkkio ole korkea. 4. Lentomme on yöllä, ja hotelli järjesti meille suihkuhuoneen, jotta voimme käydä suihkussa ennen lähtöä. 5. Hotellipalvelu voi antaa ohjeita skannaamalla koodin, mikä korjaa huonon englannin kielen ongelman. 6. Vastaanotossa on erittäin kaunis nainen, joka osaa puhua kiinaa, mikä on siunaus. 7. Melontapalvelun henkilökunta on erittäin mukavaa ja opettaa kärsivällisesti. puute: 1. Aamiainen, se on todella, liian huono! ! ! Se oli täynnä kärpäsiä, eikä huoltohenkilökuntaa ollut ajamassa niitä pois. Joka tapauksessa emme voineet syödä sitä yhdellä palalla. 2. Yleisesti ottaen palvelu on suhteellisen ”hillittyä”.Vaikka se ei ole yhtä ilmeinen kuin vertailu, voi silti tuntua, että suhtautuminen valkoisiin on innokkaampaa. 3. Lakanat ovat hieman likaiset, mutta onneksi otin mukaan kertakäyttöisen neliosaisen setin,

Tämä on erittäin hyvä hotelli. Sain jopa pullon kivennäisvettä sisäänkirjautumisen yhteydessä. Huone on tilava ja hyvin valaistu. Kirkas meikki oli vielä parempi. Palvelut ovat täydelliset. Sänky on erittäin mukava, patja on mukava, vedenpaine on vahva, vesi virtaa nopeasti ja veden lämpötila on miellyttävä. Suihku on mukava. Internetin nopeus ei ole liian huono. Vastaanoton palvelu on erittäin hyvää, yksityiskohdat ovat kohdallaan. He auttavat matkatavaroiden kanssa saapuessa ja lähtiessä. Hotellissa on oma ravintola ja se on hyvin lähellä laituria, mikä on kätevää muiden saarten vierailulle. Erittäin suositeltavaa.

The room is very quiet and spacious. The bathroom has shower and tub. The hotel offer the bus to the city center. Big pool and nice towels service in the pool and you can bring your towel to the beach