Uima-altaalliset hotellit kohteessa Chengde

第一次去金山嶺阿那亞，從去年就看過金山嶺，一直沒去，今天剛從金山嶺阿那亞回來，給我的感受非常好，在哪過了一個愉快的週末，沒讓我失望；金山嶺阿那亞比秦皇島阿那亞服務好很多，也許是秦皇島的阿那亞已經做起來了，去的人也比較多，知名度高；不過去了金山嶺的阿那亞還會讓我再去第二次、第三次。首先先説前台管家敬涵，我訂好闌山公寓酒店之後就有相關工作人員聯繫我，之後就是管家敬涵跟我聯繫加微信，告訴我到阿那亞如何到酒店，路線怎麼走，都很詳細，很貼心！根據她給的路線沒走一點點冤枉路，感謝敬涵🌹。還有就是到了酒店辦理完入住，進到房間眼前一亮，餐桌上放着小零食和飲料，還有園區手冊，有餐廳的介紹還有園區景觀；燒水不是水壺而是能調節温度的電熱水瓶，冰箱裏還放了幾瓶飲料；還放了咖啡和茶包，很貼心的還有餐桌，茶几，牀頭櫃，衞生間都會放抽紙；礦泉水也給的很充足，不夠和管家敬涵説了還給送到房間🫰！這次出遊是一次完美愉快的體驗！還會再去。再次謝謝敬涵❤️

原想訂阿那亞找女兒一起，由於五六滿員，找位置離阿那亞酒店很近的地方，是23年新民宿，從圖片看還不錯就選了，入住後相對滿意，如圖一致，有陽台是賣點，院內有水景特別好，提升品質，就是衞生間乾濕不分離，上下水管道水聲極大，需要改進會更好！

帶長者住了兩天，感覺相當的不錯。房間很寬敞，乾淨，而且長者🧓的房間向陽，十分的光亮和温暖。早餐也很不錯，尤其是中餐廳的飯菜很可口，就是量真大，吃不完。沒得説，給個五星好評。

這次入住體驗真的超出預期！酒店服務特別貼心，帶孩子出行本來擔心早餐問題，沒想到主動免費提供小童早餐，細節滿滿超暖心。還意外被升級了房型，直接安排的河景房。房間寬敞舒適，環境乾淨雅緻，設施齊全，細節滿滿，衞生間還有一次性的馬桶墊。前台和工作人員態度熱情周到，還幫拿行李。全程感受賓至如歸。性價比超高，出行首選，一定會推薦給朋友，下次還會再來！

臨時預訂的這家賓館，沒想到性價比這麼高，前台小姑娘説話很温柔，很有耐心，還主動幫我們拿行李送到房間，告訴我們住宿客人可以免費在洗浴中心洗澡，介紹男浴有泡池，泡泡池子可以解乏，看着她一臉真誠的樣子覺得特別可愛[愉快][愉快]房間挺乾淨的，床也挺舒服，總之，住的很舒服滿意！

🌟 令人驚喜的寶藏之選（優點） 這家酒店真是十一假期純度假放鬆的寶藏！它帶來的體驗遠超我的預期，讓人忍不住想推薦。 • 超高性價比的套房體驗： 用 500 多元的價位，能住到寬敞舒適的套間，性價比簡直爆表。對於帶孩子的家庭來説，這是絕對的首選！ • 家庭友好設施： 酒店泳池開放到晚上 9 點半，讓孩子能盡情玩耍。游完泳後，孩子回到房間直接累趴入睡，為家長省了不少心。 • 重視顧客體驗： 儘管入住第一晚發生了一點小插曲（房間出現“不速之客”），第二天酒店經理的處理方式堪稱完美。我能真切地感受到酒店對顧客反饋的高度重視，這種積極解決問題的態度值得點贊。 💡 提升管理和效率的建議 雖然整體體驗很好，但從處理突發事件的過程中，我也留意到一些可以優化的地方，這將是貴店邁向卓越的關鍵： • 突**況處理流程（效率與一致性）： 針對頭天晚上的問題，第二天上午的解決過程略顯缺乏章法，顯得不夠流暢。建議酒店未來能為突發小情況制定更快速、更一致、更標準化的應急解決思路，以提升顧客滿意度。 • 一線經理授權（決策與時效性）： 站在顧客的角度，等待解決是一個耗時且影響心情的過程。作為直接面對顧客的一線經理，建議授予他們更大的權限來處理一定範圍內的突發或投訴事件，減少“事事上報”的流程。在當下顧客普遍比較挑剔的情況下，快速響應和即時解決是避免差評、維護酒店聲譽的最佳投資。

酒店的服務真是太棒了，從入住到退房客房服務員服務特別好，特別是前台的小姐姐特別熱情，房間的清潔工作特別細緻沒有一點灰塵，還有早餐特別棒👍🏻！洗澡也是免費的，浴區還有免費的水果可以吃，還有兩個大池子孩子可以在裏面游泳，這是我住過最好的酒店！

週末帶爸媽來隆化泡温泉，看到酒店是今年新開業的所以立馬訂了，整體設施很新，院裏有國網的充電樁很方便，負一樓的温泉區以及頂層的露天温泉泳池都值得體驗，當然希望水温更熱一點就好了。含的早餐不錯，挺豐富的，午餐晚餐單點也是量大價格不貴，整體體驗不錯，爸媽也很滿意。

I don’t speak Chinese, but the staff there were very friendly and helpful. From checking in to checking out, the front desk staff helped me like a personal assistant. She even scheduled a massage and taxi service. Local guests I met at the hot pools were also very nice and welcoming. This is somewhat old place, but I like places with history. Be aware of the large portion of dishes you get at the restaurant. I couldn’t finish all the dishes as a solo traveler.

Absolutely loving this place! The vibes is totally awesome and a nice place to chill with lots of activities to do, though unfortunately we only had one night here as we only planned to hike Jin Shan Ling, but we will definitely be back for more next round! Service and hospitality is top notch and absolutely grateful to have such a nice bunch of staff who were super friendly and warm. The hotel was near Jin Shan Ling (about 5 mins drive) and they even offered to drive and pick us to and fro the hotel and Jin Shan Ling. Within the hotel, they were concerned with us feeling cold so they ferried us to our room as our room was a few mins walk away, and fetched us from our room to the lobby when we wanted to hang out at their chill areas there which turned out to be really relaxing. They served super sumptuous meals including a hot pot set which was great for winter and even offered us complimentary dishes as part of winter solstice. One of the staff named Henry Zhang gave us a tour at their exhibition centre showing the various scenic areas in 四季山, 金山岭 and 北京城! We enjoyed the experience sharing from him and the explanation to the various attraction sites, appreciate the sweet gesture as he didn’t actually had to do that but he did so! Room was absolutely great and spacious, extremely clean and comfortable with heaters inside the restrooms which was super nice. It was a good night rest for us. Breakfast was their local dishes which was great too and super filling (buns, eggs, porridge, dough sticks, specialty cold dishes). All in all, we had no complains from the time we checked in, super loved the experience and it definitely make us want to book another trip here again soon! 特别喜欢这里的服务，在这里住的很舒服也非常开心。好美的地方和人，令我都马上想在订下一趟旅程来这里了！好可惜我们只住了一晚因为我们本来只是想爬金山岭，如果能待多几天那该多好。。简直完美! ❤️