Löydä 4 tähden hotellit kohteessa Assuan

"We stay 2 nights here to go to Abu Simbel temple. The staff is friendly and helpful. Good experience with day trip and tour with the help from hotel."

"Pros The hotel facilities were absolutely beautiful with an amazing view. Traditional Nubian style house. Every corner makes you want to capture the space. We had a rocky start but the hotel staff tried to redeem themselves. We lost an apple watch which the hotel helped us get back ASAP before we reached Luxor. We are grateful for this. Cons Awful communication and hospitality. We were the only guests in the entire resort because of low season but still received shitty service. The hotel is in a secluded place making it difficult to reach.It’s on top of a mountain on a dusty rocky road. The hotel offers a tuktuk. We did our research prior and contacted the hotel to arrange getting to the hotel from the village and check in since we knew we’d land in the AMs. We were ignored. We arrived at the village meeting point at 1:45 but only ended up getting to our rooms around 3:50am because reaching the hotel via call and WhatsApp was so difficult. The staff had no sense of urgency. We were frustrated and anxious in this wellness resort. Our taxi driver refused to take us up the mountain and the tuktuk refused to take us because of our many bags (which is understandable). I’m very disappointed in the service and I know the staff has lots of potential to improve on their service delivery. The hotel needs to be more cognisant of their customer service and guests hospitality. Staying here was stressful. Recommended if you want aesthetic vibes,a beautiful picturesque hotel with good breakfast. Don’t recommend if you prioritise great guest services, comfortability and peace."

"The hotel is not as good as expected. There’s no Nile view from our room, located at 2nd floor nor from the restaurant, so we didn’t see Nile from the hotel at all. The service didn’t make us feel welcomed. The receptionist didn’t say hello or welcome, and looked impatient. When we asked if the hotel has first aid kit, as my husband was scratched by a cat and needed sanitary treatment, the receptionist just directly said “No”, although he promised to check and came back to us, he didn’t… The room is good but the bathroom is quite old and the AC heat function didn’t work - it’s just around 8 degree during night in Aswan."

"Wonderful service - guard and porter at the front, efficient front desk, upgraded to a Nile room. Pool side was great with a view of the Nile, plenty of chairs and fresh towels,  although bar staff sometimes a little slow on drink and food refills this could be forgiven Buffet breakfast had a good selection including eggs made to order, staff very attentive Dinner selection was OK but again great service "

"A little hard to access by car, but located just a few steps away from the market, as it’s on the edge of the Nubian village. Service overall was ok, with them offering to prepare breakfast boxes for us, as we were heading to Abu Simbel early morning, though dinner service was very slow and staff weren’t as attentive."

"Okay, so the Basma Executive Club was really lovely. The service was genuinely great – everyone was so helpful and friendly, which made a big difference. The facilities were also top-notch. I especially enjoyed relaxing by the pool with its amazing view of the Nile, and the executive lounge was a nice perk. My room was comfortable and had a fantastic view too. Overall, it was a really pleasant and enjoyable stay in Aswan."

"Benben is a beautiful place and the service is top notch. Why the 3 stars? Our room jacuzzi was way too hot to enter. On the first day they send someone over who added cold water so we could enjoy it. Then on the second day as we are coming back from our day trip and want to relax, we find out our jacuzzi is again way too hot. It’s not fun to wait for them to fix this issue when we want to go in right now and not in an hour or so. Also as a 5 stars hotel, the hot water kept running out in our shower after 15 minutes which is quite crazy. It shouldn’t be like this. Or else we loved everything. The food is really good, and as I said the staff/service is amazing."