Lemmikkiystävälliset hotellit kohteessa Assuan

"Pros The hotel facilities were absolutely beautiful with an amazing view. Traditional Nubian style house. Every corner makes you want to capture the space. We had a rocky start but the hotel staff tried to redeem themselves. We lost an apple watch which the hotel helped us get back ASAP before we reached Luxor. We are grateful for this. Cons Awful communication and hospitality. We were the only guests in the entire resort because of low season but still received shitty service. The hotel is in a secluded place making it difficult to reach.It’s on top of a mountain on a dusty rocky road. The hotel offers a tuktuk. We did our research prior and contacted the hotel to arrange getting to the hotel from the village and check in since we knew we’d land in the AMs. We were ignored. We arrived at the village meeting point at 1:45 but only ended up getting to our rooms around 3:50am because reaching the hotel via call and WhatsApp was so difficult. The staff had no sense of urgency. We were frustrated and anxious in this wellness resort. Our taxi driver refused to take us up the mountain and the tuktuk refused to take us because of our many bags (which is understandable). I’m very disappointed in the service and I know the staff has lots of potential to improve on their service delivery. The hotel needs to be more cognisant of their customer service and guests hospitality. Staying here was stressful. Recommended if you want aesthetic vibes,a beautiful picturesque hotel with good breakfast. Don’t recommend if you prioritise great guest services, comfortability and peace."

"The hotel's location has to be accessed by a short boat ride, which can be a slight drawback. However, the property itself is clean, modern, and well-kept. While the second-floor Wi-Fi could use some improvement, it didn't significantly affect our stay. The friendly and accommodating staff & owner made our stay enjoyable. They were always willing to assist and ensure our comfort."

"lovely hotel with great service, lovely views especially if you get the balcony. faces the temple of phillae and near the boat dock to take you there or any restaurants on the islands. indrive app gets you to the city in 20mins"