Parhaat kylpylän tarjoavat hotellit kohteessa Lontoo

Firstly the roof terrace, if you wish to use this, make sure to check it is available before you book. It was booked for private events all weekend so I was unable to enjoy the view that I originally picked the hotel with the idea of dinner over the London skyline. Disappointing and not made clear on apps or their website. Sooo, I paid for superior king room and was put in a disabled room with filthy yellow stained shower curtain and filthy shower seat (what if an actual disabled person had required this room..?!) the bedroom floor had visible crumbs. The TV remote was broken and TV glitched when moving channels, consistent message error when trying to connect phone/Netflix on TV. Broken lamp that fell to pieces when I went to turn it on, exposed wires so I unplugged it. The ”little shop” in the foyer charging £3.90 for one can of coke is mental. Long queue at check in and not much organisation in terms of where to stand and wait. Guy on the door grumpiest guy I'd met all weekend, no smile for me on arrival or leaving. The outside courtyard area could be literally covered for smokers or people wishing to sit outside and moving between my room and hotel and spa without being rained on. Plenty of people walking through restaurants in their robes straight from the spa was a bit weird. I liked the restaurant food and waiting staff were really nice especially Kathleen. Her sweet personality and kind attentive nature made a positive difference to my stay. Unfortunately I wasn't happy with this place considering the cost and other options available, despite being located in the city good for tourists, but I am a Londoner back home for a wedding, so I was quite disappointed with this place. Also felt the pool sauna etc are far too small for the size of the hotel. It got very busy very quick, men being excessively loud and couples in the hot tub. It wasn't very relaxing unfortunately. I would use Trip again but not to book this hotel. Luckily I have been given a small partial refund for my stay from Trip who helped settle my issues with hotel.

We went to see Tate McRae at the O2 and with the link from the hotel to the O2 we were there in minutes. Amazing Hotel, Amazing breakfast and an amazing location.

I must recommend this hotel to you. I spent three very pleasant nights here and booked two rooms. My family of three came to London for a trip to celebrate my daughter's high school graduation and her upcoming college life. I specifically wrote to the hotel to tell them that this was a graduation trip. The hotel was very thoughtful and prepared a celebration cake and welcome fruits for us. During the three days of my stay, I had a very pleasant accommodation experience.

Erittäin tyytyväinen. Hotellin vastaanotossa oleva kaunis nainen, joka osaa puhua kiinaa, esitteli yksityiskohtaisesti, mitä tehdä Lontoossa muistutti häntä, että hän voisi päivittää meidät erittäin suureen huoneeseen Awesome. Sijainti on erinomainen, vain 15 minuutin kävelymatkan päässä London Bridgeltä ja monien nähtävyyksien ympäröimä. On myös monia supermarketteja ja on erittäin kätevää ostaa kaikenlaisia ​​tarvikkeita. Hotellissa on täydelliset palvelut, joista monet ovat käyttämättömiä. Tykkää ja suosittele.

The moment you step onto the walkway and smell the beautifully perfumed air you know you have arrived at a classy hotel. It was my first time staying at the Sofitel, Heathrow, and every member of staff I met went out of their way to make me feel welcome. My room had every amenity I could wish for. It was spotlessly clean and extremely comfortable. I won't hesitate to stay here again.

Yes, stunning building, but service and room doesn't live up to expectations. Some staff quite ”snobby” and dismissive, some very friendly though - just inconsistent service standards. Sink in bathroom needs maintenance, water took a long time to drain. The room type (cosy) felt a little claustrophobic also as you just look into buildings. Had the ”do not disturb” sign on the door, get someone knocking on the door who said ”just checking if someone's in here” - not acceptable! Lots of loud banging doors and drunken people throughout the hotel. Do not recommend this place if you're looking for some peace and quiet. Based on my first experience I will not stay here again, there are better places for less!

After I made booking via trip.com for 8 nights, I sent a request to hotel for two single beds instead of one king double bed in my room and also my room to be facing the river, not the back alley of the hotel. I did not receive any response/reply from the hotel until I arrived at the hotel for check-in. The staff at the check-in desk (Ms. Kalyani) told me that there is no room with two single beds available and the only rooms available are with one king size double bed + the room is facing back alley. She said the rooms facing river will cost more as they are premium rooms and if I want I will have to pay GBP35.00 more per night for 8 nights. She kept insisting that hotel staff replied to me via email/call or message that there is no room with two single beds available and facing river side. I told her several times that I have not received any message or call or email from anyone regarding this. She kept arguing and she was joined by more staff who also kept arguing. I told her that it is not acceptable that after I have made the full payment in advance, now you are telling me that you cannot give me a nice room. If I cancel at the day or check-in at hotel, I loose a significant amount of money. So, I am left with no choice but to accept whatever room is offered to me. After an hour of unreasonable arguments by the hotel staff (mainly Ms. Kalyani), I was shown a decent room facing river with a king size double bed. I specifically requested for two single beds but I was left with no choice but accept it because of the full payment in advance. This is something which trip.com and the hotel management must look into. Because if your hotel has made an agreement with trip.com to accept guests coming via trip.com, then it is the hotel's responsibility to make sure that guests requests are replied/responded on time. You cannot simply blame it on guests and ask them to check with trip.com. You are accepting bookings via several online booking agents including trip.com. It is your responsibility to check and confirm to guests any requests coming through online booking agents. Simply pushing it on guests and asking them to check with trip.com is not acceptable and this must change. In the end, Ms Kalyani (the staff at the check-in counter) stopped arguing and trying to prove her point that they are right. I have stayed in this hotel before for 4 nights and it was a good experience but this time it was not good. Although, Ms Kalyani tried to compensate me with a free breakfast voucher for two, for one day, it was not a good experience overall. The staff on the front desk in day shift and night shift are mostly very arrogant and ill mannered. They are probably paid low wages and no training provided to them to smile and be polite to guests. Mostly the flat face and rude replies with arrogance. I think the hotel management must look into replacing the Managers in day shift and night shift and also the should consider hiring people with good attitude and provide them proper training. This is not a good hotel to stay for long term, I will not recommend to anyone to stay in this hotel more than one day.

Hotelli päivitti meidät kahden hengen huoneeseen, joka oli erittäin mukava ja siisti. Sijainti on erinomainen, vain kahden minuutin päässä Lambeth Northin metroasemalta ja 15 minuutin kävelymatkan päässä Big Benistä ja London Eyestä. Ympäröivä alue on myös turvallinen. Huoneemme pistorasiat eivät kuitenkaan toimineet, ja huone vaikutti olevan esteetön, joten kylpyhuoneessa ei ollut erillistä suihkua ja wc:tä. Kaksi pulloa kivennäisvettä tarjottiin päivittäin. Jos et tarvitse huoneen siivousta, voit saada 10 punnan lahjakortin alakerran kahvilaan tai varata huonepalvelun. Huoneen ilmastointi oli kunnossa, mutta siellä oli silti hieman kylmä.

Amazing location, amazing service. It was my birthday and the room was decorated beautifully with complimentary drink and chocolate. Could not have asked for more. The only negative was the room was extremely hot which made is very uncomfortable to sleep. On the second night spoke to front desk and they advised to turn all air con/heating off and brought us a fan up so the second night slept like a baby in very comfortable beds. The pool area was beautiful but u fortunately we ran out of time but when we have another stay at the beautiful hotel we will certainly visit it.

Great location, easy to locate. Walking distance to many shops and westfield mall. Easy access to the city via tube/bus (shepherd’s bush market, shepherd’s bush). The lobby was spacious and welcoming, beautifully decorated and the staff were extremely accommodating. Breakfast was okay. I Paid more for the studio room as it is meant to be more spacious but it felt the same as the other rooms and the layout was a little off. (Booked multiple rooms) Overall we had a pleasant stay :)