Assuan Hotels with Nouto- ja jättöpalvelut

"We stay 2 nights here to go to Abu Simbel temple. The staff is friendly and helpful. Good experience with day trip and tour with the help from hotel."

"Excellent room, and very friendly and sincerely caring staff. The Nile view from the balcony is amazing. Monica the Guest relation manager went above and beyond to ensure our stay is at its best. Ibrahim from the breakfast restaurant always prepare our breakfast to go as our excursions were very early. Thank you Tolip staff for making our stay memories unforgettable. THANK YOU."

"We had to extend our stay to three nights as our cruise dates were changed. The manager was so kind and offered us an upgrade. I’m truly grateful for that because the view from our room was amazing. It’s pretty hot during the day, so we stayed indoor during the day and went out later on in the afternoon. The only downside of the hotel is its distance from downtown Aswan. There are no stores or shops close by, so do plan your meals ahead of time or you can have lunch or dinner at the rooftop of the hotel. The entrance of the hotel is kind of hidden. You need to walk down a set of steep stairs to get into the building, then to a different floor to check in. The room had everything we needed for the stay. It’s quite spacious and had a fridge, TV and and big closet. There is a bathtub in the bathroom but the shower area doesn’t have a door. The AC works great and kept us nice and cool. We had breakfast everyday, and the content is pretty similar to all other Egyptian hotels but it’ll keep you full if you finish everything. If you don’t like the hustle bustle near the center of Aswan and don’t mind the walk or taking cab, this would be a good option for a quiet, peaceful stay with a great view of the Nile."

"Wonderful service - guard and porter at the front, efficient front desk, upgraded to a Nile room. Pool side was great with a view of the Nile, plenty of chairs and fresh towels,  although bar staff sometimes a little slow on drink and food refills this could be forgiven Buffet breakfast had a good selection including eggs made to order, staff very attentive Dinner selection was OK but again great service "

"The hotel's location has to be accessed by a short boat ride, which can be a slight drawback. However, the property itself is clean, modern, and well-kept. While the second-floor Wi-Fi could use some improvement, it didn't significantly affect our stay. The friendly and accommodating staff & owner made our stay enjoyable. They were always willing to assist and ensure our comfort."

"On our first night, the room was not clean. After our first complaint, housekeeping did a simple cleanup but it was still unsatisfactory. With our second complaint, a deeper cleaning was arranged, and the room was finally clean — though it was already past midnight (around 1am). The hotel staff apologized and kindly compensated us with a dinner discount, which we appreciated. Overall, we are happy with the team’s fast response and service recovery. One small feedback: the facilities’ opening hours (spa and gym) clash with typical sightseeing schedules. Since they open late and close early, we were unable to enjoy them. It would be great if the hotel could consider extending the operating hours. Credit to the room towel decoration. Surprises everyday we came back from sightseeing. Talented creativity of towel art."

"Pros The hotel facilities were absolutely beautiful with an amazing view. Traditional Nubian style house. Every corner makes you want to capture the space. We had a rocky start but the hotel staff tried to redeem themselves. We lost an apple watch which the hotel helped us get back ASAP before we reached Luxor. We are grateful for this. Cons Awful communication and hospitality. We were the only guests in the entire resort because of low season but still received shitty service. The hotel is in a secluded place making it difficult to reach.It’s on top of a mountain on a dusty rocky road. The hotel offers a tuktuk. We did our research prior and contacted the hotel to arrange getting to the hotel from the village and check in since we knew we’d land in the AMs. We were ignored. We arrived at the village meeting point at 1:45 but only ended up getting to our rooms around 3:50am because reaching the hotel via call and WhatsApp was so difficult. The staff had no sense of urgency. We were frustrated and anxious in this wellness resort. Our taxi driver refused to take us up the mountain and the tuktuk refused to take us because of our many bags (which is understandable). I’m very disappointed in the service and I know the staff has lots of potential to improve on their service delivery. The hotel needs to be more cognisant of their customer service and guests hospitality. Staying here was stressful. Recommended if you want aesthetic vibes,a beautiful picturesque hotel with good breakfast. Don’t recommend if you prioritise great guest services, comfortability and peace."